Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 220 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.

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Care Provided by Hallmark Ty Enfys

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sujjata Singh (Home Manager)
  • Admission Criteria
    • All referrals assessed first
    • Ages 18+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Hallmark Ty Enfys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,939
    • Self-Funded Nursing Dementia Care from £2,080

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Hallmark Ty Enfys Reviews (220)

Total of 220, showing 141-160
9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.870) out of 10, based on 54 reviews in the last 2 years. Over all time Hallmark Ty Enfys has 220 reviews.

Overall Experience

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Review from Helen P (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Enfys is a well-managed care home where all staff are approachable and helpful.
The permanent staff are knowledgeable and readily offer advice. My relative has been there just over a year. Her mobility has improved through the attention provided by the carers. She is clearly happy and settled in
her highly maintained surroundings.

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Review from R C (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist is an excellent front of house.

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Review from P D (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and approachable, the facilities are clean and well kept. I think understanding of visually impaired residents could be better.
Some concerns over staffing levels on occasions.
Generally pleased with care.

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Review from Christine H (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the many years, my mother has been a resident here. I have health problems and can't always visit as much as I would. But never have I worried because I knew mum was in safe hands. That has given me peace of mind.

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Review from Marian L (Friend of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful all-round staff always cheerful and happy to oblige I've only ticked good on the last three items as it can't all be excellent. The food and he loves his food is varied daily. He is looking better for the weight he has put on in the four short months he has been there.
Lots of in between
snacks too. Nobody, least of all my ex, is bothered with having snacks etc and that's ok by me too.

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Review from S M (Nephew of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant happy environment with friendly caring staff.

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Review from M G (Wife of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a week's respite care in your home and I believe he benefited from his stay, short as it was. Mixing with other folks I am sure was good for him and everyone was so kind and pleasant making sure he lacked for nothing.

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Review from Jane M (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To improve the health, happiness and look (physical) appearance of a 97-year-old is quite a feat, especially when they are very determined to be challenging.

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Review from Claire G (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact with Ty Enfys from Australia where I live, whilst gathering information for my 91- year old mother, I can only say I immediately felt welcomed. When my sister and I visited, we both knew that this was the place we felt Mum would be happy, comfortable and well looked after. We
had visited other homes and did not get this same feeling.
The staff, from the receptionist, managers, laundry staff, cleaners, kitchen staff, the carers and nurses, always had smiles on their faces, made us feel welcome and treated us like family. Their professionalism, kindness and patience was outstanding. The decor, cleanliness and facilities were superb at all times. I spent many hours every day for 3 and a half months at the home and observed the dignity that was shown to each resident, the love and the care was quite amazing and I really can't speak more highly of our experience there. Thank you all for making Mum's last few months so special for us all and for your support during this time.

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Review from S T (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities repetitive, not enough variety.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments. We will arrange a meeting to discuss your concerns.


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Review from Patricia G (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home impeccably run and beyond reproach.

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Review from Susan I (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has advanced Alzheimer's, moved into the home at the beginning of January.
I was worried about it, but there was no need.
She always looks happy and is clean and well-dressed.
She has also put on a bit of weight (good, because she had stopped eating what I was giving her and was becoming
too thin).

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Review from M W (Friend of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ty Enfys is a modern, welcoming facility. The reception staff are helpful and pleasant and all have a friendly relaxed approach. On the first-floor dementia clients are well cared for but that does vary according to the staff mix. I am concerned about the medical oversight as some areas of concern with
our friend, don't seem to be addressed until we highlight them but at least they are looked into straight away. Overall this appears to be one of the better homes in south Wales.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank for your comments. A meeting will be arranged to discuss your concerns.


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Review from Sue R (Niece of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunty first arrived in Ty Enfys she was very unsure and sad at leaving her home. Been here a couple of months now and I've noticed a big difference in my aunty's outlook. She smiles and seems quite settled and I do believe this is now home for her. So a very big thank you!

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Review from Mary G (Niece of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You require more hoist for bed or chair residents.
Meals can be too spicy.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments. We will arrange a meeting to discuss your concerns.


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Review from Michael T (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel so lucky to have chosen Ty-Enfys as our choice of care for mum, Mum has been a resident/patient for over 6 months and she has received nothing but great care and attention. She has made good friends with both residents and staff and we, as a family, are very grateful to all management
and staff for such wonderful care and attention. Well done.

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Review from Pat T (Friend of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming, polite and keen to help at all times.

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Review from G C (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Enfys is a home, it's not a 'parking place' for elderly relatives to spend their final months. The staff are wonderful in the care, the support, the friendliness and the activities they give.
Food and entertainment are excellent.

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Review from Katharine H (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant and helpful staff who care well for the residents.

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Review from S H (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have confidence in the quality of care provided by Ty Enfys. The home offers a pleasant, welcoming and supportive environment for both residents and family members. Staff ensure they get to know residents well and do all they can to meet individual needs and preferences. In the case of dementia, the
home is able to adapt to residents' changing health and care needs and all residents are gently encouraged to join in activities to the extent that they are willing and able to do so. No one is left to feel isolated.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Hallmark Ty Enfys is calculated as follows: ( (559 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 637 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (34)

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Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.


Molcy

Molcy Mathew

Job Title: Deputy Manager

Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.


Bethan

Bethan Hurley

Job Title: Customer Relationship Manager

Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.


Martyn

Martyn Woods

Job Title: Hospitality & Services Manager

Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.


Claire

Claire Woollacott

Job Title: Business Administrator

Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.


Lily

Lily Davies

Job Title: Lifestyle Leader

Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.


Martin

Martin Hood

Job Title: Head Chef

Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.


Sarah

Sarah Ramster

Job Title: Residential Community Lead

Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.


Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead

Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.


Sona

Sona Johns

Job Title: Nursing Community Leader

Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.


Ted

Ted

Job Title: Love and Affection Manager

Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.