Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 220 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.

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Care Provided by Hallmark Ty Enfys

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sujjata Singh (Home Manager)
  • Admission Criteria
    • All referrals assessed first
    • Ages 18+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2021
    • Number of floors: 1

Funding & Fees Guide for Hallmark Ty Enfys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,640
    • Self-Funded Residential Dementia Care from £1,840
    • Self-Funded Nursing Care from £1,939
    • Self-Funded Nursing Dementia Care from £2,080

  • The nursing fees are inclusive of NHS funded nursing care which is currently £213.18 per week. This amount will be deducted from the total cost of a nursing placement.
  • (these prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Hallmark Ty Enfys Reviews (220)

Total of 220, showing 161-180
9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.870) out of 10, based on 54 reviews in the last 2 years. Over all time Hallmark Ty Enfys has 220 reviews.

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Review from Harry R (Husband of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been here a few months but we are very pleased with our choice of home.

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Review from Colin E (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days - mother only in care since 17/10/2017 but excellent experience so far.

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Review from J W (Daughter of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Enfys is a comfortable, caring and friendly home with high standards of care and consideration for residents. My father has been a resident there for over 5 years. The home is furnished and maintained to a pleasant and high standard more hotel than care home! Inevitably there is always room for improvement,
there always seems to be a shortage of carers and dad sometimes has to wait for a long time for a response which worries him and causes stress. The food and dining experience could also be improved as the latter gets very noisy at times. All in all, though I always leave Ty Enfys feeling that it is "as good as it gets" and I know that dad is safe there - perhaps the most important criterion.

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Review from Derek P (Son-in-law of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely helpful and communicative with residents.
The rooms are well cleaned. Alternatives are provided to meals.


One point to address is the need to fully explain how to organise, booking and payment for services such as hairdressing and nail care when a resident enters Ty Enfys.


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Review from Jane G (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely - very caring. I couldn't wish for better for my mum!

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Review from Jill H (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident at Ty Enfys for a number of years. Since being there she is a much calmer and happier person. All the staff are extremely friendly to visitors and residents and make everyone feel at home. They have numerous activities and I would recommend it to anyone needing care.

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Review from G B (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems to be very happy, which is the main thing. She gets confused about the location of her belongings but staff have been very supportive and followed our instructions fully. This is important because it has helped reduce her anxiety levels and mitigate the effects of dementia.

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Review from Carol W (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has had a long association with Ty Enfys, having an uncle as a resident for many years and more recently my mother. All the staff have been wonderful to them both. I have been into many homes in Cardiff during my career as a district nurser and Ty Enfys is the best home I have experienced.
I have no complaints about any of the care they have had over the years, except for clothes going missing at times. However, I believe this is common in most care homes.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments. We have now had a meeting to discuss your concerns.


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Review from Jane A (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Ty Enfys together in mid-August after we realised they could no longer cope at home. It was a difficult decision but due to great care and support, lovely staff and wonderful surroundings of Ty Enfys, they have settled in very quickly and are very happy. They are both looking relaxed
and well cared for.

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Review from S W (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are amazing and beyond expectations. They have ministered to our father as they would their own.
Last month dad said to me"I like being here everyone is so kind to me, you mustn't worry."


Thank you so much for all the loving care you showered on him and your co-operation with everything

my sister and I asked you to do.

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Review from Jeanette P (Friend of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over four years I visited weekly or more.
I always found the staff helpful and caring and considerate.
They kept me informed when she was nearing the end.
A truly lovely care home.

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Review from Tony J (Friend of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are friends of one of the residents whom we visit every week, We find that the staff are always very friendly and helpful (especially Ted the dog!) and who our friend and ex-neighbour loves to see around the home. Also, the receptionist is always friendly and welcoming with a big smile for all.

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Review from S G (Son of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with all aspects of the home, love sitting in the garden surrounded by the lovely flowers and the entertainment is excellent.

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Review from M L (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and the standard of the home generally appear excellent, although my mother considers that the standard of the food may not always be wonderful.
Whether this is her personal preference I cannot say without personal experience.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for bringing this to our attention, we have spoken to both the community lead and the chef and we will be monitoring this
On a regular basis. I will ask the chef to visit your mother and discuss any concerns she has.


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Review from Robert D (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Enfys is an excellent care home. Staff are friendly and professional. They show enthusiasm in their work which reflects on the joy with which they approach their caring role. Morale is obviously high and is apparent in the level of care offered. This is a shining example as to how care homes should
be run.

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Review from Cathy B (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Ty Enfys by very reliable recommendation.
She came needing nursing care and since she arrived in February 2017 the attention and care have been exemplary.
The home is very particular in the personal needs and requirements of my mum and this seems to be across the board.
Everyone who works
here is always smiling and very respectful of residents.
Mum is always busy with activities and seems very happy.
I would recommend Ty Enfys highly.

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Review from M P (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ty Enfys for two and a half years on the dementia care floor.
I have found her level of care excellent and the staff very caring and helpful.
She is always clean and well dressed and everyone knows her and really seems to care about her well-being.

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Review from C P (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care given to my mother. The staff are polite and caring at all times. I have found their support invaluable at a very difficult time.

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Review from Robert N (Son-in-law of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited at lunch time and was overjoyed to find my mother in law actually eating. For some time now she had been very reluctant to make any real effort at meal time. The staff have always been supportive and caring and this has already had a really positive effect.
Thank you!

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Review from J L (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ty Enfys Care Home looked after my mother in their nursing unit for 2 and a half years until her death last month. During this time she was always treated with patient kindness and cheerful efficiency. The excellent entertainment team ensured that she never felt bored or lonely.
My only minor criticism
concerned the catering - possibly the food could have been prepared a little more to elderly tastes, however, in appropriate circumstances. I would have no hesitation in recommending Ty Enfys to others. Over and above the excellent care given to my mother. The team were also extremely supportive to us as a family, our thanks go to everyone at the home.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Hallmark Ty Enfys is calculated as follows: ( (559 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 637 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (34)

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Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.


Molcy

Molcy Mathew

Job Title: Deputy Manager

Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.


Bethan

Bethan Hurley

Job Title: Customer Relationship Manager

Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.


Martyn

Martyn Woods

Job Title: Hospitality & Services Manager

Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.


Claire

Claire Woollacott

Job Title: Business Administrator

Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.


Lily

Lily Davies

Job Title: Lifestyle Leader

Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.


Martin

Martin Hood

Job Title: Head Chef

Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.


Sarah

Sarah Ramster

Job Title: Residential Community Lead

Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.


Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead

Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.


Sona

Sona Johns

Job Title: Nursing Community Leader

Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.


Ted

Ted

Job Title: Love and Affection Manager

Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.