Ty Gwyn Care Home has a Review Score of 9.8 (9.810) out of 10, based on 11 reviews in the last 2 years. Over all time Ty Gwyn Care Home has 41 reviews.
Review from Jo D (Daughter of Resident) published on 7 November 2024
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
Thank you so much for your amazing message. I will share your lovely feedback with the team. We are very privileged to look after your mother.
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Review from David B (Son of Resident) published on 4 September 2024
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your warm comments. We are happy to look after your mother and make her stay with us easier and smoother. She is always more than welcome to come back. I will pass your lovely message to all our staff.
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Review from L P (Daughter of Resident) published on 7 August 2024
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
We are very grateful for your message. I will pass this to our lovely staff in Ty Gwyn. It will be much appreciated.
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Review from Maria M (Daughter of Resident) published on 29 January 2024
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
I would like to thank you with all my heart for your beautiful and encouraging words. It was a pleasure to look after your parents and also a pleasure to meet you and your lovely family. I will pass the message to all Ty Gwyn staff. They will all enjoy your lovely message. Thank you.
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Review from A E (Wife of Resident) published on 23 January 2024
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
I am so grateful for your beautiful review. I will let my staff know how highly you think of them.
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Review from Graham D (Husband of Resident) published on 23 January 2024
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your lovely review. I will pass the message on to my amazing staff. It is a pleasure to look after your lovely wife.
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Review from A G (Daughter of Resident) published on 30 August 2023
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
At Ty Gwyn, we pride ourselves on our care and our care staff. It is very important to us that all residents feel well cared for and happy during their stay, whether it is permanent or respite care and it’s lovely to hear that your mum had a nice stay with us. I will pass this on to all staff who will appreciate the great feedback.
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Review from M S (Regular Volunteer) published on 1 June 2023
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Review from Deb A (Daughter of Resident) published on 16 May 2023
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your review. I will pass the message to Ty Gwyn staff. We are very delighted that you are happy with the care provided and your father is very settled here.
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Review from Nic V (Son of Resident) published on 19 April 2023
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
We are so pleased and grateful that you have peace of mind regarding your mum's care. I will share this lovely news with my staff. Thank you for your lovely words.
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Review from J P (Daughter of Resident) published on 19 April 2023
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your lovely comments. I will pass the message to our care staff and community coordinator.
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Review from Jeanette W (Daughter-in-law of Resident) published on 6 October 2022
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Reply from Val Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your kind comments regarding our staff at Ty Gwyn. I will pass the message to all of them. They will very much appreciate it.
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Review from Christine H (Daughter of Resident) published on 30 June 2022
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
Thank you for such a lovely review and it was our pleasure looking after such a lovely lady.
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Review from G H (Brother of Resident) published on 6 January 2022
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
Thank you for taking the time to write such a lovely review for Ty Gwyn. It is always great to read positive comments about our home. I will share your review with all the staff, as all positive comments are always very much appreciated.
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Review from Ceri H (Daughter of Resident) published on 5 January 2022
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
I would like to thank you with all my heart for your beautiful and encouraging words. It is a pleasure to look after your mum and also a pleasure to meet you and have you as part of our big Ty Gwyn family. Hopefully, we will have a summer fair this year to enjoy the garden and meet all the other relatives.
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Review from Sian N (Daughter of Resident) published on 4 January 2022
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
Thank you so much for your lovely review. It was a lovely Christmas Carol Concert indeed and everybody enjoyed it. Your mother was the voice of Ty Gwyn and I am so happy that listening to her brought back dear memories to you. I will pass your message to our care staff.
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Review from Phillip S (Son of Resident) published on 21 December 2021
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your lovely review. It is so encouraging for the staff to have their hard work appreciated. I will pass the message to all of them. We try our best to accommodate our residents and make them feel like they are at home.
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Review from Sue K (Daughter of Resident) published on 21 December 2021
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
It is a pleasure and an honour to have your father at Ty Gwyn. We are all so pleased that he is happy and content with seeing his family regularly now. During this difficult time, we try our best to enlighten our residents' lives and keeping in close touch with families is our duty of care as well. I will inform our care staff of your lovely review.
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Review from Sue D (Daughter of Resident) published on 1 September 2021
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
Many thanks for your lovely words. It is so encouraging for the staff to have their hard work appreciated. I will pass the message to all of them.
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Review from Jonathan P (Son of Resident) published on 23 August 2021
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Reply from Valentina Stan, Home Manager at Ty Gwyn Care Home
Thank you for taking the time to write such a lovely review for Ty Gwyn. It is always great to read positive comments about the home. I will share your review with all the staff as all positive comments are always very much appreciated.
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The Review Score of 9.8 (9.810) out of 10 for Ty Gwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for Ty Gwyn Care Home is calculated as follows: ( (104 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 126 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ty Gwyn Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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