The Waverley Care Centre

122-124 Plymouth Road, Penarth CF64 5DN
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9.4 18 Reviews
  • The Waverley Care Centre, Penarth
The Waverley Care Centre knows that little things make all the difference to their residence, from a smiling face in the morning, to a trip outside when the sun is shining, they are a home where they will go the extra mile to ensure the comfort and happiness of their residents.

The Waverley Care Centre can provide the care, the environment, the safety and the security to give you and your family peace of mind.

More significantly, the team has two decades of experience, knows what the journey into care feels like for loved ones, and approaches your difficulties as they would their own loved ones.

There is never a question the team will not try to answer or a query they will not address. Every worry or concern you have they will take as seriously as you do and work with you to find the best answer or outcome.

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Care Provided by The Waverley Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 129 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Davies (Home Manager)
  • Admission Criteria
    • Dementia Department will happily advise
    • Ages 40+
  • Room Information
    • Single Rooms (123)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for The Waverley Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please note that we no not accept persons who have been assessed as needing a Residential Home. We only provide Nursing Care at the Waverley. This could be General Nursing or Mental Health Nursing which includes Dementia.
    The fees are slightly different for self funded nursing clients. It is the case, however, that everyone, regardless of their payment status, will need to have FNC or funded nursing care component agreed with the local health authority before they can come to live at the Waverley.
    If you are not aware of the category your loved one is, please ask the social worker or ward that you relative is currently residing on. Discharge liaison should be able to help you.


    All care is included in the fee other than,
    Hairdressing
    Chiropody
    Clothing labels
    Toiletries (You can supply or we can and send you the invoice)
    Any expenses occurred on trips out (With your knowledge)
    WiFi
    TV's in own room


    Please ask for Julie Davies (Home Manager) Collette Woolford (Dementia Manager) or Accounts Person Gill Irwin for information about fee rates

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is compliant with guidance from the Local Health Board and the Welsh Government. This guidance is open to regular updates and changes. The home are fully committed to the relationship-centred approach. There is a booking system in place still, however, they will ensure that visitors are able to see their loved ones when they want to and for as long as they want to in the safety and privacy of the residents room. Anyone experiencing problems with visiting should speak to the nurse in charge for assistance


  • Parking

  • Avoid Parking opposite the home as it impedes emergency vehicles. Car Park at front of Home. Car park at rear of Home.


The Waverley Care Centre Reviews (18)

9.4

The Waverley Care Centre has a Review Score of 9.4 (9.361) out of 10, based on 13 reviews in the last 2 years. Over all time The Waverley Care Centre has 18 reviews.

Overall Experience

  • 17
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Date Published

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Review from Chrystopher W (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was accepted into The Waverley on the 16th of June 2024. Her dementia resulted in I was no longer able to care for her at home. At The Waverley her care is wonderful and she settled in and contented. I visit my wife mostly every day and the staff ensures her every need is met. The result is
I am content that my wife is receiving the best care possible.

Reply from julie davies, home manager at The Waverley Care Centre

Many thanks for your kind words about my team, I am very fortunate and reassured on a daily basis that our residents are contented, comfortable and well cared for. Thanks again.


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Review from Laura P (Granddaughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the hardest things in life was having to place Nan into a nursing home but seeing how fast she settled in was a great relief. Nan was loved by all staff who worked in the Waverley from carers, nurses cleaners, kitchen staff activities, maintenance and office staff she truly was in the best place.
Even in the last stages of her life, all of the staff couldn't do enough for her and my family and we cannot thank you enough, you truly are the best.

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Review from J G (Sister of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is cared for absolutely brilliantly. She can be difficult at times but they treat her with respect and know how to deal with her when she gets difficult.

Reply from Julie Davies, home manager at The Waverley Care Centre

Many thanks for your kind review, we aim to ensure that all staff are trained in how to respond to individuals in any area of our care home. Kind regards.


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Review from A J (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole we are very pleased with my husband's care. The care staff and care assistants are sensitive to his needs. The nurses always call the GP when needed. He is as comfortable as he can be here given his disabilities. One suggestion for in service training is to educate care assistants on the
difference between dementia and severe stroke. My husband has a good measure of cognition though severely disabled in his 70s and has had a lot to come to terms with because his life was normal the day before it happened. The emotional trauma is difficult as is the paralysis.

Reply from julie davies, Manager at The Waverley Care Centre

Thank You for your review of our service. It is important to us that we grow and develop as a team so feedback is welcomed in order for us to do that. It is our continued privilege to care for and support him in all aspects of his health and social wellbeing.


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Review from H W (Relative of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful receptionist who knows me and greets me in a friendly manner. ALso well organised and nothing too much bother. Caring, well trained staff led by highly experience nurse manager, who is always available to listen and offer good advice.

Reply from julie davies, home manager at The Waverley Care Centre

Many thanks for this kind review, your words are much appreciated.


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Review from Julia R (Wife of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and Dementia, he is difficult, unpredictable and challenging. I was recommended The Waverley. I removed him from another home to be in The Waverley. The difference in care The Waverley is simply in a different class. My husband is always clean, the staff are plentiful, always
watching the residents and at the first sign of distress or challenging behaviour, they are on hand. They intervene early, reassure him, distract him. He is settled and does not have unexplained bruising. Their wonderful entertainment staff keep residents active. I cannot praise them highly enough. Staff are plentiful, caring, friendly, professional, always on hand and I am always told about any issues (this was not the case in other homes). I feel I am listened to and supported, often in distressing situations. Other care homes may have fancy coffee cafes or pretty gardens but residents are never in them, here it is residents first, they have a nice coffee shop and nice gardens as well.

Reply from Collette Woolford, Manager at The Waverley Care Centre

On behalf of the home manager and the team, thank you so much for these kind words and support as always for our team.


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Review from Julian H (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred to the Waverley Care Centre, the end of July 2023. After spending 10 weeks in hospital after a bad fall. Dad has two forms of dementia.
The hardest thing I have ever done was admitting I could no longer provide the care he required and trusting strangers to look after him.
The
first weeks were so difficult for me as he took a while to settle/adjust. Moving forward to May 2024. Yes, Dad has deteriorated as we all know dementia is cruel. My dad is at the content stage of this dreadful disease.
Thank you, falls short. The manager and her team (too many to name) have made the last few months and I hope many more. A total pleasure for Dad, nothing has ever been too much. Transparency all the way, always kept up to date 24/7.
Collette be proud of your team; you all do an amazing job in exceedingly demanding situations. I will say thank you even though it does not fully represent my gratitude.

Reply from Collette Woolford, Manager at The Waverley Care Centre

Thank you for your kind and considerate views. On behalf of the Home Manager and the whole team thank you so much.


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Review from David R (Son-in-law of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Waverely Care Home already came highly recommended before we chose the home for my wife's mother. My mother-in-law had been a patient within the healthcare system during Covid- 19 pandemic.
Her physical condition had deteriorated together with her mental health; which is a very complicated Alzheimer's
presentation.
All the staff have been exceptional, the care has been second to none. The terrible bed sores that were present in hospital were treated and have disappeared. The psychiatric care is very thorough, the staff have a very detailed knowledge of conditions beyond which I have experienced in the NHS, surprisingly. We have regular updates and if we wish to talk to someone about 'anything' we can.
The activities for the patient are really good, they engage everyone, inclusivity is amazing.
The daycare staff who look after and care for my mother-in-law, are so caring and loving, they really do care for every individual patient. They all are so compassionate and empathetic.

Reply from Collette Woolford, Dementia Manager at The Waverley Care Centre

Thank You for your lovely review of The Waverley and our dementia services. We are committed to providing the highest standard of nursing care possible. Thank you for your ongoing support.


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Review from Andrena B (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to the Waverley Care Centre on 17th March 2020 from the hospital as she had several bad falls in a matter of weeks. I had already been in discussion with Social Services about moving her to Scotland to be near myself and my family. I had been looking at care homes in Scotland for mum when
Covid happened and she had to be moved from the hospital straight away. I then did not see my mother for about 8 months and only spoke to her on social media (which was a blessing) but it was obvious from the start that my mother was in a good place and was being well looked after. She was happy and always told me how lovely the staff were and how well she was being looked after. I was always kept informed about everything to do with her care and despite having Alzheimer's disease and other health problems which would have caused her pain seemed to thrive there. No words could ever express how thankful and grateful I am for the wonderful staff who work there.

Reply from Collette Woolford, Dementia Manager at The Waverley Care Centre

It was a difficult time for everyone. Covid did take its toll on many people in different ways. The Home Manager, myself and the whole team on the unit thank you for your kind words, balanced view and support shown to us also.


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Review from Gaynor D (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Waverly after being in the hospital for some time due to covid lockdown, mum was diagnosed with Alzheimer’s in 2011 but sadly the last three years really affected her badly lockdown in the hospital had a big effect on that, but when mum was transferred to the Waverly we quite often
saw a happy smile on her face, the staff are all so caring just the small things like ensuring her clothes were matching, her hair brushed and even her nails painted showed us that the staff genuinely cared for her. Mum went from being a bag of bones to looking healthy where she was obviously helped to be fed, loosing a loved one to dementia is awful, but knowing they have caring people taking care of them really helps, so thank you guys we really are truly grateful.

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Review from Jane S (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of The Waverley Care Centre for a year before passing away. Mum suffered from complex dementia and at times her behaviour could be challenging. All the staff treated Mum with respect and care during her time in The Waverley Care Centre. The nursing staff were always available to answer
questions ensuring we were always kept updated on Mum’s health. It was a great comfort to the family that a very much loved mum, grandma and great-grandma was happy, comfortable, safe and loved. A heartfelt thanks to all the wonderful staff at The Waverley Care Centre for the excellent care and support Mum and the family experienced.

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Review from M W (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to The Waverley Care Centre in March 2022 following a several-month stay in hospital during the pandemic. We were very impressed with the warm welcome he and we, as his family, received. We felt reassured that he would be well looked after and all his needs for dementia would
be met. We could not fault the care he received there until he sadly passed away in April 2023. They treated him with dignity and respect and all the staff knew his name. They made a huge effort to get to know him, his likes and dislikes, they welcomed us on every visit and made us feel very reassured at all times. We will be forever grateful for the compassion and care they showed towards my father in his time of need. It was such a distressing time for us, as a family, to see our loved one so unwell but the care, compassion and love given by the staff made it somewhat more bearable. We cannot recommend The Waverley Care Centre highly enough for all their care and support, above and beyond.

Reply from Collette Woolford, Manager at The Waverley Care Centre

On the team's behalf, thank you so much for your reflecting the family's views here on our service dedication and standard of care. Thank you for all your support and cooperation in such difficult times also.


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Review from Tracey V (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to The Waverley Care Centre in August 2022 following a period of time in hospital where he was really unhappy and treated poorly, suffering with Alzheimer's.
Within days of being at the Waverley, his whole demeanour changed to that of being contented. Every member of staff from
reception through to all the individual nurses - too many to mention - but each and every one of them have treated my dad with respect, care and love. Nothing is too much trouble and they all have so much patience and time that my dad and the other residents require. It is such a relief to us all, especially my mum who cared for my dad as long as she possibly could, knowing that he is so well cared for, we really can't find enough words to show our appreciation. Thank you.

Reply from Collette Woolford, Dementia Manager at The Waverley Care Centre

On behalf of the home manager and the rest of the team where Dad was cared for, thank you so much for your kind words. It was our privilege to care for Dad and to know you as a family.


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Review from K S (Daughter-in-law of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the outstanding person-centred dementia-friendly care my mother-in-law received at the Waverley. The staff were so kind to her from the moment she was transferred from hospital. They maintained her dignity at all times, and truly cared for her, in particular, during her last days. After
the isolation of the pandemic, it gives us great solace to know how much she was valued during her time there. We don't say this lightly - my husband and I have lots of experience in a variety of care settings through working in older adult mental health.

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Review from Carol M (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot praise the Waverley staff enough for ensuring, at extremely short notice, that they would be able to accommodate and provide the care needed for my mother. We were asked to compose a list of mum's likes, dislikes, family, early life etc, as this would obviously be helpful because Mum
was in the latter stage of dementia. It was heartwarming to witness the staff 'seeing through dementia' and treating and talking to mum as being the person I once knew. All of the staff, cleaners included, called mum by her Christian name, and they chatted and explained what they were doing or what they would like to do, the continuous reassurance they gave to mum throughout any task was done with kindness, compassion, sensitivity and respect.
The staff showed as much concern to the family as they did to mum, this made our emotional journey far easier to deal with in mum's final days. It was a great comfort knowing that mum was receiving the best care possible in her time of greatest need.

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Review from Christine O (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to put into words how i feel about the care Mum was given whilst a resident at The Waverley. The team that looked after Mum was always with care and understanding of her needs. The nature of mum's illness made her difficult and upsetting to be around however we were always impressed with
the way in which her dignity was protected and how loving and respectful all of the staff were. Mum required 24 hour nursing care, as well as care and understanding for her dementia and the team, carried this out with Mum's needs being the priority. As well as looking after Mum they also made sure the family were also ok and during Mum's final hours they provided support and guided them through this hard and upsetting time, I know we as a family will always be grateful for this and cannot thank them enough.

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Review from Jane R (Daughter of Resident) published on 3 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved from a residential home into The Waverley Care Centre in June 2022 after being assessed for dementia nursing care. The managers, nursing, care and activity staff have gone out of their way to make the transition smooth and my Mum has settled very well. They were very helpful in accommodating
a piano for my Mum, who loves to play. Mum always looks clean and well dressed and is treated with kindness and dignity.

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Review from Beverley W (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother at the Waverley care centre was absolutely fantastic. From the moment we arrived until the moment she passed away peacefully in their care, I couldn’t have asked for more. Each and every member of staff, from management, reception staff, nursing staff and care workers, the
care was totally personalised and encompassed not just care for my mother but also for myself as a sole carer. I cannot recommend the Waverley highly enough. It became a home, in every sense of the word, for both of us once I could no longer look after her at home due to the challenges of her dementia. I thank all at the Waverley for enabling the last years of my mother’s life to have been the best they possibly could have been.

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Current Review Score: 9.4 (9.361)

Overview of Review Score

The Review Score of 9.4 (9.361) out of 10 for The Waverley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for The Waverley Care Centre is calculated as follows: ( (134 Excellents x 5) + (19 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.504 Points relating to the number of positive Reviews for The Waverley Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 129 registered maximum number of service users is 25.8. 13 Positive Reviews ÷ 25.8 = 0.504

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about The Waverley Care Centre

What types of Care is The Waverley Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Waverley Care Centre provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does The Waverley Care Centre have?

There are 123 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Waverley Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Waverley Care Centre to the centre of Penarth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.