I would always recommend this wonderful place to anyone
Marion H (Mother of Resident)
A wonderful place, cannot fault it. Management and staff are brilliant
Jackie T (Sister of Resident)
The first impression and general feel of the place was that of warmth
Tracey T (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Awel-Y-Mor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Awel-Y-Mor Care Home has 61 reviews.
Review from James J (Friend of Resident) published on 19 December 2024
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you so much for your kind words and your continued support. It is much appreciated by myself and the staff.
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Review from Patricia T (Friend of Resident) published on 3 December 2024
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you so much for your kind words and your continued support. It means a lot to myself and the staff. We take pleasure and pride in caring for our residents.
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Review from Gavin J (Friend of Resident) published on 17 July 2024
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you, Gavin, for taking the time to review our care home. This means so much to our team here, and we are delighted with your positive experience of the home.
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Review from C B (Friend of Resident) published on 5 July 2024
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you for your support, it is very much appreciated.
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Review from G G (Son of Resident) published on 22 February 2024
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
I am sorry to hear this, please come and discuss any issues with me on your next visit. I will also get the chef involved to chat with you. Please feel free to come and chat with me at any time, so that any problems can be resolved immediately.
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Review from H C (Daughter of Resident) published on 12 February 2024
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thanks for your kind words and your continued support of all the staff here. It is much appreciated and it is very much a pleasure to care for Mum. Regards, Lyn.
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Review from Sheila D (Friend of Resident) published on 24 November 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you Sheila for your ongoing support and kind words. This is very much appreciated.
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Review from Donald T (Husband of Resident) published on 14 November 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you for your feedback, we really do care and try to put the people at the forefront, please be assured we will share the feedback with the team.
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Review from Jennifer W (Daughter of Resident) published on 13 November 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you for your kind comments; we have a wonderful team at Awel-Y-Mor who make us proud. Please be assured we will share the comments with the team.
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Review from Sharon H (Mother of Resident) published on 13 September 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Many thanks, Sharon, for your wonderful support of your son and of the staff here at Awel-Y-Mor.
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Review from Sue J (Sister of Resident) published on 18 May 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you, Sue, for your feedback and support, it is much appreciated.
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Review from A W (Husband of Resident) published on 18 May 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thanks for your feedback, it is much appreciated.
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Review from C B (Niece of Resident) published on 15 May 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you very much for your support and positive feedback, it is very much appreciated.
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Review from Beth H (Wife of Resident) published on 27 March 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you for your very kind review of Awel-Y-Mor. we are very grateful you took the time to review our home and will continue to strive to deliver the very best care for all.
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Review from Iwan P (Husband of Resident) published on 9 February 2023
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thanks for your kind words, it is a pleasure to care for your wife, and we appreciate your ongoing support.
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Review from Alison P (Relative of Resident) published on 21 June 2022
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
Thank you very much for taking the time to review our home. We are glad you like the cakes!
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Review from Michael T (Resident) published on 14 June 2022
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Reply from Lynda Hamilton-Shaw, Manager at Barchester Awel-Y-Mor Care Home
You are both happy here, and it is a pleasure to care for you both.
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Review from Jennifer G (Mother of Resident) published on 6 June 2022
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Review from A R (Wife of Resident) published on 12 August 2021
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Review from L E (Friend of Resident) published on 16 April 2021
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The Review Score of 9.8 (9.832) out of 10 for Barchester Awel-Y-Mor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.832 for Barchester Awel-Y-Mor Care Home is calculated as follows: ( (139 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 161 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Awel-Y-Mor Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: General Manager
Joined: 2013
Hi, I'm Lynda, the General Manager here at Awel-Y-Mor, and I would like to welcome you to our home.
I started at Awel-Y-Mor in January 2013 and became General Manager in October 2015. I am responsible for the day-to-day running of the home, ensuring all staff provide excellent care to residents, and promoting a happy and friendly atmosphere in which family and friends can feel welcome and know their loved one is cared for and supported.
Job Title: Deputy Manager
Rachael has vast experience with brain injuries and complex needs. She has previously worked at Awel-Y-Mor before and has now returned as Deputy Manager.
Job Title: Head of Unit
I have been with Awel Y Mor for 6 years. I started working here as a carer and have since completed my professional training and qualified as an RGN. I have been fortunate to be able to continue my career progression and I am now proud to be a Head of the Unit.
Job Title: Head of Unit
Rebekah is the Head of the Unit here at Awel-Y-Mor.
Job Title: Physiotherapist
I provide specialist assessment and treatment programs for residents, and I am responsible for the day-to-day running of the physiotherapy department. I have worked in the NHS since 2003, in community and neurology, before joining the physio team here at the home in 2021. I qualified as a physio in the Philippines in 2001 and completed my master’s degree in chronic conditions management in 2013.
Job Title: Physiotherapist
I provide physiotherapy treatment for residents at Awel-Y-Mor with the help of our therapy assistant, Marlene. We work with residents to help them achieve their goals and reach their full potential. I qualified as a physiotherapist in 2012 and gained my master's in 2017. I have worked previously in the NHS.