April Court Care Home has a Review Score of 9.5 (9.494) out of 10, based on 30 reviews in the last 2 years. Over all time April Court Care Home has 66 reviews.
Review from M D (Son-in-law of Resident) published on 6 March 2025
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your kind words and the 5-star rating. We appreciate your support and are so glad we could be helpful. If you ever need anything, please don't hesitate to reach out.
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Review from J S (Daughter of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your lovely words. We are so glad your dad and your family felt cared for and supported during his time at April Court. Knowing that our staff made you feel welcome and comfortable truly means the world to us. We really appreciate your positive feedback and wish you and your family all the best.
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Review from D W (Nephew of Resident) published on 27 February 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are so glad you found our staff to be friendly and helpful. It was a pleasure caring for your Aunt, and we truly appreciate your support. Wishing you and your family all the best.
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Review from Carolyn C (Daughter of Resident) published on 19 December 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your kind feedback. We're delighted to hear you find our staff attentive and welcoming and that you appreciate the cleanliness of our home.
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Review from Glenys P (Brother-in-law of Resident) published on 18 December 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for taking the time to share your kind words. It's wonderful to hear that you find our staff, from cleaners to senior team members, helpful and friendly. We always aim to ensure visitors feel welcome and are happy to answer any questions or queries. Your praise means a great deal to the whole team and we're delighted that your experience with us has been so positive. Thank you again for your support and we look forward to seeing you on your visits.
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Review from David M (Cousin of Resident) published on 18 December 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your lovely review. It's fantastic to hear that you find our staff friendly, helpful, and cheerful. We take great pride in creating a welcoming and supportive environment for everyone. We're also thrilled that you find the rooms clean, tidy, and comfortable - ensuring a pleasant and comfortable stay is so important to us. Your kind words mean a lot to the team and we truly appreciate your feedback.
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Review from Maggie C (Friend of Resident) published on 16 December 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for taking the time to share your thoughtful review. We're truly touched to hear about your friend's experience at April Court Care Home and are so glad that our staff could provide kind and caring support during such a sensitive time. It's wonderful to know that his guide dog was able to visit and that our team worked to ensure he was comfortable, nourished, and well cared for.
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Review from Mark K (Son of Resident) published on 19 August 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your kind words. We're so pleased to know you're happy with our friendly and professional staff at April Court, we'll be sure to pass your comments on to our team.
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Review from Gillian W (Daughter of Resident) published on 19 August 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your lovely review. We're so pleased to know you're happy with the care that your mum has received. Our team strives to maintain a high level of care for our residents.
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Review from Caroline W (Daughter of Resident) published on 13 August 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you enjoyed the summer party, and that your mum has settled in so well at April Court. It's wonderful to know that our efforts have made a positive impact on your mum's transition and your family's peace of mind. Our team is dedicated to providing the highest level of care and your recommendation is the best compliment we could receive, your feedback means a lot to us. Thank you for your continued support.
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Review from Margaret D (Respite Resident) published on 12 August 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for taking the time to share your experience with us! We're delighted to hear that your first respite stay exceeded your expectations and that our team made such a positive impact on your visit and the care you received. We're incredibly proud of our team and the dedication they bring to April Court. We're pleased to hear you enjoyed the garden area, thank you again for your feedback and we hope to welcome you back in the future.
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Review from Sue S (Sister of Resident) published on 13 June 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your kind review. We are truly grateful for your words of appreciation and are pleased to hear that your brother has received exemplary care from our team. Open and regular communication is a cornerstone of our approach, and Im glad to hear that both the staff and I were able to provide you with the updates and support you needed, especially given the distance. Your peace of mind is incredibly important to us, and we're delighted that we could provide that reassurance.
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Review from Sandra M (Daughter of Resident) published on 12 June 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your kind words and positive feedback. We are delighted to hear that your mum is happy at April Court and that our staff's patience and dedication are making a positive difference in her life. If there is anything more we can do to further support your mum or if you have any suggestions, please don't hesitate to let us know.
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Review from S F (Niece of Resident) published on 12 June 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your heartfelt review and for sharing your experience with us. We are honoured to have been able to care for both your aunt and uncle. It is reassuring to hear that our staff have provided a welcoming and friendly environment, and that your uncle feels happy and well-supported at April Court. Should you need anything or have any suggestions on how we can further support your uncle, please do not hesitate to reach out.
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Review from Rhian C (Daughter of Resident) published on 10 June 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your wonderful feedback! We are delighted to hear that your mother is enjoying her time with us and that you are pleased with the care she is receiving. If there is anything more we can do to ensure your mother's well-being, please don't hesitate to reach out.
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Review from K E (Daughter of Resident) published on 28 May 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you so much for your wonderful feedback. Our team takes great pride in creating a comfortable and homely environment, and it is fantastic to know that your dad enjoys the meals and has gained weight, we are so pleased with his progress. It is heart-warming to hear about the positive interactions he has with our staff, they truly are the heart of our home, and it's great to know that their dedication and care is making such a positive impact. I will be sure to share your kind words with everyone. Thank you again for taking the time to share your thoughts.
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Review from Terry M (Son of Resident) published on 15 May 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your exceptional review, it has been our pleasure to help take care of your dad for over a decade. We are so pleased that you and he consider April Court as his home, and he will always share a special place in our hearts. Ensuring our residents and their families receive a warm and welcoming embrace is top priority for us, we appreciate the time you've taken to leave us a review.
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Review from Rhian D (Daughter of Resident) published on 15 May 2024
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Overall Experience
1.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your review, Rhian. It is obviously not appropriate in a public forum to give a response to each item you mention, in view of your father's privacy. We do accept that there are some things we could have done better, and I want to assure you that action was taken whilst your father was at the home, to try to put those things right. We want all our residents, and their families, to experience the excellent care that April Court is known for, but fully accept that for your father, the experience was not always as it should have been. For that, we apologise. If you wish to further discuss any of the matters you have raised, please do get in touch with me directly.
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Review from Donna C (Daughter of Resident) published on 8 May 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you very much for taking the time to share your experience, it is incredibly heartening to hear that our team's dedication to providing excellent care is making a positive impact on your mum's well-being. Ensuring the safety, comfort, and happiness of our residents is our utmost priority, and your confidence in our ability to provide such care means a great deal to us. Please don't hesitate to get in touch if there is anything else we can do to enhance your mum's experience at April Court.
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Review from Angela S (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sarah Bennett, Registered Manager at April Court Care Home
Thank you for your kind words, it is wonderful to hear that you and your mum have found the atmosphere at April Court to be welcoming and friendly. The team take great pride in creating a comfortable and pleasant environment, with clean and well-maintained communal spaces. With regards to your mum's bedroom, it is important for every resident to feel comfortable in their personal space; we are continuously looking for ways to improve and I will pass your feedback on to our property team. It is great to hear that the food is excellent and that there are always activities available to keep the residents engaged, and having a lovely garden to enjoy is definitely a big plus! Thank you for sharing your feedback, if you have any further suggestions, please don't hesitate to reach out.
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The Review Score of 9.5 (9.494) out of 10 for April Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.494 for April Court Care Home is calculated as follows: ( (249 Excellents x 5) + (64 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (13 Very Poors x 1) ) ÷ 354 Ratings = 4.494
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for April Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
I have worked at April Court for 34 years and I am continuously amazed by the unwavering sense of community, compassion, and resilience that fills the home. The residents of April Court deserve nothing less than excellence, and I am committed to ensuring they receive just that. The home's incredible care team embodies the very essence of dedication and professionalism, and we endeavour to create an environment where dignity, respect, and compassion are paramount. My role isn’t just a job – it is a journey of love, laughter, and cherished memories, and it is an honour to contribute to our resident's happiness and well-being.
