April Court Care Home

137/144 St Helens Road, Swansea SA1 4DE
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9.5 66 Reviews
  • April Court Care Home, Swansea
Located in Swansea, April Court Care Home is a vibrant place dedicated to providing residential and nursing care. Residents are cared for in a safe, well-equipped environment by an experienced team of staff.

Each resident has their own tailored care plan and staff strive to offer the best care experience possible. Freedom of choice is an important ethos at the home and staff encourage residents to voice their likes and dislikes.

The home has a well-kept garden surrounded by various plants and shrubs and a decking area, decorated with hanging baskets and planters, enabling residents to sit out in a relaxing atmosphere.

The home, situated on St Helens Road, is in close proximity to the Gower Peninsular and Swansea City Centre, making it an ideal place to live.

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Care Provided by April Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Bennett (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

April Court Care Home Reviews (66)

Total of 66, showing 41-60
9.5

April Court Care Home has a Review Score of 9.5 (9.494) out of 10, based on 30 reviews in the last 2 years. Over all time April Court Care Home has 66 reviews.

Overall Experience

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Date Published

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Review from Lorraine H (Sister of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into April Court and she is very happy there. She loves the staff and loves the food, when I visit she always looks spotless. They keep me up to date about her. Yes, I am very happy she is doing well there.

Reply from Lynne Cullen, Manager at April Court Care Home

Thank you, Lorraine. This makes us very happy to receive such high praise. Our aim is to continuously provide this level of happiness for our residents and this kind of peace of mind to their families.


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Review from Yvonne W (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find April Court a fabulous home. Mum has been with them for many years now in both units. The care she has been shown is wonderful, and when Mum was really ill, they couldn't have done any more - they were amazing nursing Mum through it and bringing her through it - and because of the care she received,
I still have my mum in my life. I would and have recommended April Cour to numerous people looking for a place.

Reply from Lynne Cullen, Manager at April Court Care Home

Thank you, Yvonne. Mum has been with us a very long time and is certainly a very important part of our 'furniture'. It's so lovely to hear your feedback.


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Review from Christina O (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home made my mother feel very welcome from the moment she arrived there and makes me feel that she is in the best home for her.
I know that she is safe, looked after well and very happy there.

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Review from J C (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into April Court Care Home, as a permanent resident. From day one, the management, nursing staff, carers, cooks, admin and maintenance staff have worked as a team to help Mum feel at home, comfortable and safe. Within the first few days, her room was painted and her special
paintings hung on the walls - nothing is too much trouble for the staff here. The family is always made to feel welcome and Mum is always treated with respect, dignity and care. To our delight, she has recently been seen singing and dancing along with guest singers. A very special ethos permeates this care home, created by the wonderful management and staff. Our Mum is in safe, caring hands at April Court.

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Review from R B (Relative of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and friendly, one team leader was so supportive and always made us welcome. My family member was always clean and looking well during a respite stay.
Food was brilliant with lots of choices. Good facilities.

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Review from F G (Niece of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I ticked "don't know" because I am not from this area and my family/friends are neither.
I was very happy with everything - staff were really caring and efficient. Every effort was made (food choice etc) for my relative resident.
Especially impressive was the efforts made to keep me updated on my
aunt's condition which living away from area was a real plus. I am bound to mention one name - they have been brilliant with liasing with me as next of kin!

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Review from K R (Sister-in-law of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Sister-in-Law's move into here went really smoothly - staff were friendly and reassuring to her and her family members. Always a warm approach from all staff when visiting.

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Review from Siobhan K (Niece of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

April Court is a fantastic place. My Aunt is quite demanding and the staff can't do enough for her. It is reassuring that she is well looked after and I a safe and caring home.

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Review from J D (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my father is having in the home. He is very well looked after.

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Review from Martin N (Son of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly caring home where my mother is extremely content and happy.

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Review from Roger M (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always clean and well dressed. The staff are always polite and ready to do anything for my Mother. She is well fed and there is always something happening to keep them alert and entertained with activities.

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Review from Terry M (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly and helpful. Well looked after.

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Review from G T (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly and helpful staff.

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Review from Jonathan E (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall experience of April court was one of great overall care and support, treated with dignity with fantastic staff to support his every need.


We are very grateful for everything April Court have done for my late father and our family and will recommend April Court as an option for care to

anyone.

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Review from Katharine P (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful. My relative is always spotlessly clean. Staff work very hard. If I have any queries, they are dealt with immediately.

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Review from Kayleigh H (Granddaughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

April Court has fantastic staff who are happy to go the 'extra mile' for both their service users and their families. My gran has been here for 4 years and has always been happy and content. She settled in very quickly because the home is always so welcoming and has a happy atmosphere. Everything is
always clean and tidy and staff are always happy and interact with the service users and relatives. Activities are good but my nan would welcome more day trips out. I would be happy to help with going out as extra support if needed.

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Review from Haydn B (Son of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has loved every minute of the seven months he has spent at April Court. He is being looked after well, and my sister and I, who visit regularly, have been highly impressed by the care and attention given to his every need by the staff.


I always feel welcome at April Court when I visit and

the management team always express an interest in my Dad's welfare when I speak to them. The care workers and nurses are also very caring and responsive to my Dad's needs and to any queries I have.


I would like to especially praise the laundry and kitchen staff, it would be so easy for people in these roles to focus on their core duties, but in both cases the staff at April Court show a real care for the residents and their needs. The laundry lady is always jolly and full of local stories, which as my Dad was born only a few streets away, are always welcome. The kitchen staff are extremely helpful, coping with my Dad's love of a local Ice Cream by taking and storing it when I deliver it. Thanks


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Review from Maureen S (Wife of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management at this home most helpful, my husband is always clean and well cared for. The food is excellent. I sometimes eat here myself and I was a chef in my working life, so I think that is praise enough. The care here is excellent. I can't praise them enough. If
I do have a problem it is dealt with immediately.

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Review from June D (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good and friendly. Nothing is too much, the care is very good and my Mum is cared for very well.

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Review from John B (Resident) assisted by family/friend published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for six months and I think that April Court is first class. The staff care for my every need and look after me so well. I was nervous about leaving my own home but coming here has been the best decision I have made. Many thanks to all the staff.

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Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for April Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.494 for April Court Care Home is calculated as follows: ( (249 Excellents x 5) + (64 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (13 Very Poors x 1) ) ÷ 354 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for April Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Meet the Team (1)

Sarah

Sarah Bennett

Job Title: Registered Manager

I have worked at April Court for 34 years and I am continuously amazed by the unwavering sense of community, compassion, and resilience that fills the home. The residents of April Court deserve nothing less than excellence, and I am committed to ensuring they receive just that. The home's incredible care team embodies the very essence of dedication and professionalism, and we endeavour to create an environment where dignity, respect, and compassion are paramount. My role isn’t just a job – it is a journey of love, laughter, and cherished memories, and it is an honour to contribute to our resident's happiness and well-being.