Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 97 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.

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Care Provided by Glais House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Glais House Care Ltd
  • Person in charge
  • Andrea Bacova (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Glais House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser
  • (these prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open doors policy


  • Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.


Glais House Nursing Home Reviews (97)

Total of 97, showing 41-60
9.9

Glais House Nursing Home has a Review Score of 9.9 (9.887) out of 10, based on 32 reviews in the last 2 years. Over all time Glais House Nursing Home has 97 reviews.

Overall Experience

  • 90
  • 7
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Date Published

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Review from D J (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well run and clean establishment. Staff are qualified, very helpful and care for the residents. My father is a more recent resident, and due to Covid restrictions, I am unable to quantify marks for food, facilities and activities as access is difficult, but I will say my father is happy
in his environment and wants to stay. He is also putting on weight! Value for money is difficult and unfair question and a political bone of contention eg, "what price do you put on care"! There is always a price. My father has worked all his life and paid his dues, but now pays for his own care. If he hadn't had nothing, it would cost him a lot less! The care home provides super service, overheads, quality, qualified staff are not cheap and costs can seem unfair, but it is a business. If it were not for the homes, many would suffer.

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Review from I G (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, has been a resident at Glais House for almost two years, during which time she has been very well cared for and is happy and contented. Glais House is a warm, friendly, welcoming home with a unique family atmosphere. The staff are very caring and treat the residents with
respect and dignity. The management are very approachable, who will listen and take on board any concerns or issues and take the appropriate action where necessary.

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Review from Barbara W (Cousin of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2019 we had to move our cousin from his residential home of 8 years due to the deterioration in his health. We had been very worried about finding him a new home and what effect that moving him would have on him. Finding Glais House was the answer to our prayers. The atmosphere is lovely
and the staff exude that perfect combination of solid professionalism with a very caring attitude. Our cousin thrived. We will be eternally grateful to the staff for being his substitute family during the pandemic and keeping us updated via phone and videos.
Our cousin's health deteriorated in January and he passed away. The staff could not have been more caring, empathic and well organised during this period. We could not have asked for better care for him - or for us - over these last two years.

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Review from Jayne H (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since August 2020 during the covid lockdown. The care home have succeeded magnificently during these most difficult times. I have been unable to meet my father and have had to rely totally on feedback as Skype communication is not feasible due to my father's advanced dementia.
The home have gone out of their way to report back by describing my father's condition in a totally honest way, which my family do appreciate. My father seems so settled, is eating well, (who wouldn't with their fantastic chef) has put on weight and looks so well and presentable. (VCR is essential for this). The staff go out of their way to care for my father, he has been introduced to other residents and has made so many friends. If it was not for the dedication of the staff, we would have found the lockdown experience unbearable. I only hope that the situation does improve and once again we can meet and hug our loved ones. Bring on the vaccine.

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Review from A B (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Glais House for the past 14 years and due to their care and support, they have treated dad with the utmost dignity. Nothing is too much for the carers and management. The care team are amazing, each and everyone play a special part in caring for my loved one. The love, care and respect
they showed us as a family was so appreciated and we will forever be grateful. Thank you.

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Review from Nigel (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I chose this care home for our mother.
We are very pleased to see how well she settled in Glais; how her disposition has improved since moving in just over four months ago, after having to leave the family home where she lived alone. She now has a structure to her day, eating well and
thoroughly enjoys the companionship of residents and staff.
The care home is situated in a pleasant location with well-maintained gardens and stunning views. The spacious day room is light and airy, comfortably furnished with easy access to the garden seating area.
The management team provide a highly professional service - they kept the residents safe by introducing lockdown measures well in advance, coupled with testing facilities and contingency plans. All staff are kind, welcoming and friendly.
We have been kept well informed of our mother's health and needs by phone and Skype. The Facebook site is regularly updated with photos of recent activities giving easy access to relatives.

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Review from Carole W (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Glais Nursing Home for the past 11 months. I have nothing but praise for the staff whose care of my mother has been excellent, especially during this recent Covid crisis.

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Review from Mark E (Nephew of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming care home in a beautiful setting. Visited some other local places when assisting my aunt with the transition to a residential home. This was as good as any. Friendly staff, professional and her room is of a very high standard and size and ensuite with a nice view. Better than some hotels
that I have stayed at! Food also offered to family guests, this is very hospitable. Approachable and forward-thinking manager. Person-centred planning is considered for the guests. Nice spacious day room with a giant TV. Am happy that my aunt is now in a safe considerate environment. Skype and remote communication offered during this pandemic. A very sensible option I feel.

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Review from Neil J (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Glais House Nursing Home for nearly 4 years. My brother and I chose this nursing home and on reflection, can honestly say that it has been the right choice for my mother's needs.
The level of care and commitment by the staff has been commendable at all levels. The home
has been kept immaculately clean and we have never had reason to complain about any issue since her arrival.
It is also worth mentioning that through this Covid crisis, they have kept all the residents safe and to date, there has been no occurrence of this virus.

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Review from Gareth (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Glais House for more than twelve months after having to give up her independence at home. She has received brilliant and patient care from all the staff, at all times, particularly at the beginning when everything was such a massive change. Recently, with the coronavirus outbreak,
the staff have been wonderful, keeping a sense of normality when nothing has been normal.
The large lounge provides plenty of light and views of the garden and my mother enjoys watching the changing seasons while around her, the residents have a chance to take part in activities if they wish. After the very hard decision to move into residential care, I have no regrets and every day I'm confident that my mother is cared for and content.

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Review from Helen J (Friend of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent job all the Glais House Nursing Home staff have done in caring for residents and keeping them safe throughout this Covid 19 crisis, thanks to such sensible precautions taken in good time. From early on in the crisis they were ahead of the official guidance. What particularly reassures
me above all is the highly professional, knowledgable and always caring and helpful key input of the nurse manager, underpinning the overall quality of care. Thank you Glais Nursing Home staff.

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Review from Dave M (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a parent into a care home environment is a worrying time. We are so glad we chose Glais. The care is amazing, the environment is happy, caring and loving. Mum has now been at Glais for nearly 20 months and whenever we see her she is happy and cwtchy .The Coronavirus has been proactively managed
magnificently by the home as was a Norovirus outbreak several months ago, a minor issue with hindsight. The professionalism of the staff is exemplary.
Every resident is treated with dignity and their family are always welcome. Communication is first class. Everyone smiles!

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Review from Mandy (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is a lovely friendly home. My mum has been there for just over a year now. The staff are so caring, very helpful. nothing is too much trouble and it puts my mind at rest knowing my mum is well cared for. The home itself is spotless and during lockdown has kept families up to date and posted
pictures on their Facebook page which is lovely to see.

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Review from Judith G (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Glais House enough. From when I first inspected the home to recent problems with COVID 19 their caring attitude and care have been nothing short of exemplary. Their quick understanding of the situation and the speed with which they took appropriate action in my mind saved many a life
at Glais. If you are looking for a home for a loved one I fully recommend Glais house.

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Review from Julie M (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have contact with Glais staff or visit the care home I am thrilled that we chose it for our mum. All of the staff are caring, considerate and thoughtful. They all appear to enjoy their jobs and it shows in the happy atmosphere that they create for the residents.
There are plenty of activities
to keep everyone engaged and they make the most of the excellent grounds as well. The staff have been amazing over the last few months, during the pandemic, and have kept us up to date with lots of photos, emails and Facebook entries so that we can all see how our loved ones are coping.
The care home itself (including mum’s room) is always clean, warm and welcoming and the grounds and gardens are lovely. You must have an amazing gardener! It’s great to see the residents enjoying that too and helping with the planting.
Staff seem to know my mum well and she is always treated with dignity and respect. We are welcomed when we visit and nothing seems to much trouble for staff.

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Review from Debbie J (Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is a wonderful place. My mam settled in as soon as she got there. The staff are wonderful and caring and nothing is too much trouble for them to do for my mam. And it is in beautiful gardens and surroundings, always clean and welcoming and I would recommend it to anybody thinking of a care
home for their relatives.
Thank you Glais House.

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Review from Beverley T (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind and caring towards my mother, who has been resident now for over three years. Initially, we never thought she would settle anywhere but when she was no longer safe to be left in her own home she went in willingly and settled very quickly. The staff are always approachable and knowledgeable
about my mum's current state of health and mind. She has been ill with urinary infections lots of times and they have vigilantly cared for her in her room and sent her into hospital quickly when needed. They have been amazingly careful protecting the residents during Covid-19 without one single person becoming ill.
The management have kept us up to date with any pertinent news at this time to alleviate our obvious worries.
What stands out for me is the number of staff that have been in situ a long time. I have to say a big thank you to the activities coordinator and the PA as well as the amazing nurses who provide such good care. I will certainly recommend 100 per cent.

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Review from Jo B (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing. Their response to lockdown has ensured every resident has remained safe and well. They set up a Facebook page and regularly post pictures which are incredible to see Dad while we can’t visit. They also update us by email, keeping us informed every step of the way. Dad has an absolutely
beautiful big room with own decking and French doors so lovely and light. They check on Dad medically, constantly as a family, we have complete peace of mind he is safe and getting lots of attention.

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Review from David R (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is a lovely place! My father has been there for about 6-months, with advanced dementia, and they are doing a great job of looking after him, and making the most of the time he has left. They are also doing a great job with the lockdown; they took the necessary steps very early on, and have
been virus-free, so congratulations on that. Food is good, and the place is very clean, with a high standard of hygiene! The staff are very helpful and kind, and are fantastic with the residents! Highly recommend!

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Review from Karon H (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family consider ourselves to be so lucky to have found such a lovely home for our mother. They are so kind, caring and professional. I have recommended this home to friends who are in the situation of needing care for their loved ones.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Glais House Nursing Home is calculated as follows: ( (338 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 380 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors

Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.