Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 97 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.

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Care Provided by Glais House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Glais House Care Ltd
  • Person in charge
  • Andrea Bacova (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Glais House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser
  • (these prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open doors policy


  • Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.


Glais House Nursing Home Reviews (97)

Total of 97, showing 61-80
9.9

Glais House Nursing Home has a Review Score of 9.9 (9.887) out of 10, based on 32 reviews in the last 2 years. Over all time Glais House Nursing Home has 97 reviews.

Overall Experience

  • 90
  • 7
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Review from Jennifer I (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House has cared for my mam and dad with love, compassion and gentle care. Mam passed away last summer at the home after a long struggle with dementia and other serious health issues. The nursing care was exemplary and compassion and love shown to us and Dad was very special. We will always be
grateful to the wonderful staff.

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Review from D B (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and admiration for all the staff at the care home. Very helpful and considerate. Looked after mum extremely well.

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Review from P J (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and attentive to all the residents every time I visit.
The kitchens, rooms and lounges are always clean and no odours.
We recently attended the garden party which was very well rum, loads of staff present and It was a very happy and supported day.

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Review from N D (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff, so friendly, kind and caring. I know my nan is in a safe place. The family days, Christmas parties are amazing. A home from home.

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Review from R J (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father, who is a resident of Glais House, has been looked after in an excellent manner by staff and management. They go out of their way and cannot do enough for him. I have the impression that they sincerely care for the resident's wellbeing. The home is forever being improved to accommodate any
changes that are required.

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Review from J D (Niece of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were reticent about our Uncle going into a care home but our fears have been more than allayed. He has thrived in Glas. He has company, has a good and varied diet with unlimited food and drink and the staff are fab. They are so caring and he is treated with respect and dignity. He has been rejuvenated
since coming here. Can't fault it.

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Review from Cheryl S (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House is great. Care staff are wonderful. I would recommend this home to anyone.

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Review from Neil R (Son of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was only at Glais for 3 weeks before his death. However, my sister and I are eternally grateful to all the staff for the care they provided in that period which allowed him to pass away peacefully, in no pain and with full dignity. The way they treated us as family was also exemplary. We are
really pleased we chose Glais and could not have asked for more.

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Review from David John J (Son of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place, very clean inside. The nurse on the day shift is always ready to help and a wonderful staff team who can't do enough to help you. The food my father gets is also very good and he eats very well since he has been at Glais House and always looks very clean when our family visit my father which
is nearly every day. There are two very large rooms with big televisions upstairs and downstairs, two lifts which help you get to wherever you need to go and the management and owner could not be nicer people. A really nice place.

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Review from Julie R (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Glais House but has sadly passed away the care he received was amazing. The home has a friendly, caring atmosphere, the food was lovely and homemade. My dad had palliative care for the last couple of weeks. We couldn't have asked for anything more from the staff. They not only
looked after my dad but me and my two sisters as well. They go above and beyond their job requirements. They made our dad's life (and ours) a wonderful, happy experience of family life. We will never be able to thank them enough for all that they did.

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Review from Michael S (Son of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Glais House after 10 weeks in hospital. She has Parkinson's, TIA'so and Dementia. The staff immediately set about making her welcome, assessing needs and preferences, foods etc.
She is receiving end of life care now as her condition has worsened.
I feel she came in knowing no
one but she will leave behind friends.
All staff exceed expectations, they genuinely care.
I wholeheartedly recommend this home.

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Review from S C (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident of Glais House where she is cared for and looked after to a high standard, the staff and management are friendly, caring, helpful and professional at all times which is very comforting to me and my family. We have shared lovely Xmas parties, afternoon singers etc together
with my mum organised by the home which is always so lovely for them and us to be still enjoying some happy times.
A massive thank you to all for looking after my most precious mum.

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Review from Phillip A (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home in Glais. Staff are very pleasant, even when very busy. Some still offer a cup of tea or coffee. Rooms for residents are excellent, extremely clean and well looked after. Sometimes staff are under pressure, but seem to cope admirably. On the whole, I would give a very good 9 out
of 10.

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Review from Wendy O (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and pleasant. Nothing is any trouble. Mum settled immediately and felt safe and sleeps well which I know is proof that my mum's comfortable and settled. Thank you.

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Review from Desme (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident of Glais House since January 2011. This is before the current managing director and his team took over the home.


In the time they have been in charge the level of service and standards within the Home have improved considerably. Money has been spent on the property

and the gardens, making it a much more pleasant environment. The individual rooms have also been improved and upgraded.


Our mother's physical health and mental capacity have declined since she entered the home. We feel that she is very well cared for at the Home.


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Review from Chris D (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House provides a very good level of care indeed.
Staff are always friendly and supportive. Faced with a wide range of care need. They work very hard to support and assist residents. My mother gets a good level of stimulation and is actively encouraged to come out of her room into the lounge.
Mam's room is always clean despite her challenging health issues sometimes, the staff being very patient and gentle with mum if there has been an "accident".
Food is always very good. If there have been any issues, management have always been quick to rectify things.

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Review from Wilfred B (Husband of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While I realise that this home is not perfect this home must be as good as they come.
My wife has been a resident for nearly five years during which time she has received very good care. The staff not only look after her but also look after me when there are times when I feel extremely low. Overall
I would recommend this home to anybody.

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Review from Teresa P (Friend of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that all the times I have gone over to Glais House Nursing Home, I have always had a welcome with my late husband as well.


The staff are all so helpful.


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Review from Angela J (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Glais House for over three years. During this time I have visited my mother five or six times a week. Glais House is a caring and welcoming environment. The staff are professional and friendly. The management are supportive and communicative. I would not hesitate to recommend Glais
House to others. I am very happy with my mother's ongoing care and support. I consider Glais House to be an excellent nursing home.

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Review from Hilary C (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, courteous and obliging. Upkeep and cleanliness of the home is excellent.


Food (like everywhere) varies between good and sometimes not so good.


Care is very good but sometimes suffers a little due to (like everywhere) lack of communication.


Activities are very good.


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Glais House Nursing Home is calculated as follows: ( (338 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 380 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors

Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.