I put my trust in Glais House to take over her care and that trust has proven to be well placed.
Paul D (Husband of Resident)
The staff and management have helped me like family
Gareth H (Husband of Resident)
I am so grateful to Glais House management and staff, I tell them every visit.
Joy A (Daughter of Resident)
Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser
Open doors policy
Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.
Glais House Nursing Home has a Review Score of 9.9 (9.887) out of 10, based on 32 reviews in the last 2 years. Over all time Glais House Nursing Home has 97 reviews.
Review from Jennifer I (Daughter of Resident) published on 13 March 2020
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Review from D B (Son of Resident) published on 10 October 2019
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Review from P J (Son of Resident) published on 9 October 2019
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Review from N D (Granddaughter of Resident) published on 11 September 2019
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Review from R J (Son of Resident) published on 11 September 2019
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Review from J D (Niece of Resident) published on 11 September 2019
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Review from Cheryl S (Daughter of Resident) published on 19 February 2019
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Review from Neil R (Son of Resident) published on 9 January 2019
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Review from David John J (Son of Resident) published on 11 December 2018
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Review from Julie R (Daughter of Resident) published on 10 September 2018
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Review from Michael S (Son of Resident) published on 4 September 2018
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Review from S C (Daughter of Resident) published on 25 January 2018
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Review from Phillip A (Son of Resident) published on 16 January 2018
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Review from Wendy O (Daughter of Resident) published on 16 January 2018
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Review from Desme (Daughter of Resident) published on 15 January 2018
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In the time they have been in charge the level of service and standards within the Home have improved considerably. Money has been spent on the property
Our mother's physical health and mental capacity have declined since she entered the home. We feel that she is very well cared for at the Home.
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Review from Chris D (Son of Resident) published on 10 January 2018
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Review from Wilfred B (Husband of Resident) published on 10 January 2018
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Review from Teresa P (Friend of Resident) published on 8 January 2018
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The staff are all so helpful.
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Review from Angela J (Daughter of Resident) published on 5 January 2018
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Review from Hilary C (Daughter of Resident) published on 21 December 2017
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Food (like everywhere) varies between good and sometimes not so good.
Care is very good but sometimes suffers a little due to (like everywhere) lack of communication.
Activities are very good.
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The Review Score of 9.9 (9.887) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.887 for Glais House Nursing Home is calculated as follows: ( (338 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 380 Ratings = 4.887
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: PA to Directors
Joined: 2013
I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.