Glais House Nursing Home

615 Birchgrove Road, Glais, Swansea SA7 9EN
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9.9 97 Reviews
  • Glais House Nursing Home, Swansea
Glais House is a unique, warm and welcoming nursing home based in Swansea. The home is situated on 4 acres of well-kept gardens, home to local wildlife and protected trees and an outdoor patios.

Glais House believe that having spacious and green environment makes a difference and enriches the lives of residents at the home.

Rooms at Glais House are bright and welcoming, with each room furnished with a profiling bed and WiFi. Residents at Glais House also have access to spa baths that can play residents’ favourite songs.

Activities coordinators at Glais House offer a person centred approach at heart and believe that each service user is an individual who have much to offer to us as much as professionals can offer to them.

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Care Provided by Glais House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Glais House Care Ltd
  • Person in charge
  • Andrea Bacova (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Glais House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • Toiletries are provided by the families. Chiropodist comes every 6 weeks and costs £17 and we have weekly visits from our hairdresser
  • (these prices are only a guideline, please contact Glais House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open doors policy


  • Parking

  • Private car park available for staff, visitors and professionals, with a few spaces closer to the main entrance available for blue badge holders, emergency services, and loading/delivery vehicles.


Glais House Nursing Home Reviews (97)

Total of 97, showing 81-97
9.9

Glais House Nursing Home has a Review Score of 9.9 (9.887) out of 10, based on 32 reviews in the last 2 years. Over all time Glais House Nursing Home has 97 reviews.

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Review from Helen G (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and many of my friends' family have been in Glais House before my mother. The first impression I had was excellent and my mother is very happy here which is my greatest concern.

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Review from Kenneth G (Brother of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only been here for a number of weeks. She has a difficult medical condition which has to be managed with care. I am impressed with the dedication, professionalism and loving care shown by the staff.

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Review from Elizabeth J (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good care home is difficult to find, we visited many before finding Glais House. The manager is extremely efficient and an excellent communicator, the staff are kind, happy and proactive. The facilities and rooms are immaculate.
The management of Glais House helped me when I had to try to coordinate
between two different health boards, and provide the information that both councils needed for funding and showed patience when things were delayed.
Since she has been resident she had deteriorated but the staff and management have worked really hard to get her medication right and give her the best quality of life they can. They have even managed to get her out on trips, which she had not done for 3 years!
I would have no hesitation recommending Glais House, I would also say if your elderly relative needs a home which can cater to their changing needs both mentally and physically then Glais House is excellent.

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Review from Jonathan P (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was amazed by how settled and happy my dad was during his stay here. He has dementia and can become distressed when in new environments.
All the staff were amazing. I felt really happy knowing that he was being well cared for physically and emotionally. Highly recommended!

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Review from Howard B (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for five years so I have quite a good knowledge of this home. In a society where we can no longer rely on our health service to provide the care we have probably expected all of our life’s I can genuinely say this is a nice place. It’s very clean and the staff are hard working.
I do have some minor criticisms but they really are too small to mention. There are a lot of residents with some form of dementia which, in itself, can be a challenge. However, the staff are cheerful and try to be attentive. This is a good place.

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Review from Alyson G (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants to be in a position to put any of their loved ones into care. Due to a nasty fall at home, my mother was put into a local nursing home for her own safety. After a few months, I realised that the home she was in was a mistake. She is now a resident at Glais House Nursing Home.


The staff

and management are professional and their standards of care are very high. My mother is cared for and treated with dignity. Her room is always neat and tidy. The staff are kind and understanding. It is a pleasure to visit day or night. My mother does experience difficult times, but the staff are always at hand to reassure her. I would highly recommend Glais House Nursing Home to anyone.

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Review from S D (Daughter of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glais House has looked after my mother exceptionally well. I have nothing but praise for the home and quality of staff that work there.


The staff seem genuinely fond of my mother, and take a great deal of trouble to make sure she is happy and understands things - she is blind and deaf as well as

having dementia so this is not easy. For example, if she wakes frightened in the night after a bad dream or delusion, they will take her to sleep in the lounge on a recliner where there are people around and she feels safe.


The staff are friendly, caring and very hard-working. The managers are continually improving the home and care arrangements, for example they are meeting with an RNIB (Royal National Institute of Blind People) project manager to look at improvements for people with sight loss. I am certain my mother is safe and as happy as she can be and has the best care and medical support.


Her room, the communal areas and the food are also excellent and well suited to the needs of the residents.


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Review from Mark J (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, excellent care provided. Good contact from staff.

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Review from Ann N (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated with tender loving care preserve her dignity. They talk to her and not at her despite her deafness. They tell her what they are going to do before they do it e.g bath her or take her to the toilet. She is always clean, never smells and is dressed nicely, she is well fed,
her food and fluid intake is monitored and recorded. Her safety is paramount. She has a beautiful en-suite room that is always clean and tidy. The staff keep me informed of anything relating to my mother e.g health and doctors.

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Review from Michael G (Husband of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for all services provided.

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Review from Paul C (Son of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want the best care for your loved one look no further. The quality of care and empathy provided by the manager and the staff is exceptional. Mum only spent six months in the care of Glais but we could not fault the standards and love that was given to her in that time. A huge thank you to all
the staff for all the support they gave to mum and the family. Thoroughly recommended without reservation.

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Review from M (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was in Glais House only a couple of months she received the best care possible but friendly approachable manner. We never saw or heard a resident reprimanded or abused in any way. During my mums last few hours she was given loving care and her dignity respected. We were supported
in the same way. I would recommend this care home to anyone.

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Review from B D (Son of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nobody wants to live in a care home but for my mothers care this home looks after her exceptionally well. I trust the management and staff. They are friendly, honest, caring and hard-working. They management staff are continually improving the home and care arrangements. I know my mother is safe and
has the best care and medical support. I have nothing but praise for the home and quality of staff that work there.

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Review from Peter T (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and has a sense of care about everything it does. The staff are warm and caring as are the management team. The owner has made tremendous improvements to the estate and gardens. It is a happy place to work and staff are always smiling.

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Review from SB (Son of Resident) published on 1 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within the constraints of the current policies of U.K. funding for the elderly, this is perhaps as near as damn it to the perfect care/nursing home in my opinion. I think that it would be easy to pick holes but they all would seem trite, as on the whole this is a well managed, dignified retirement/nursing
home. The staff are all caring, well mannered and friendly. The rooms are faultless and the location is fantastic.

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Review from K J (Son of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many care homes during my work, this by far is the cleanest home with the most approachable staff and management. Nothing is too much trouble. My mum has been here for a year and it has been a great weight off my shoulders knowing she is in such a safe and homely environment.

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Review from Pamela (Daughter of Resident) published on 14 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff. Mum has settled well, and her well being is higher than it was in her own home over recent years. Sometimes I feel I'm 'nagging' to get particular things done and it's not always easy to contact someone with influence to change or arrange things. The home was very supportive
about bringing her to a family wedding.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Glais House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Glais House Nursing Home is calculated as follows: ( (338 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 380 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glais House Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

Top 20 Care Homes Wales 2022

Recipient: Glais House Nursing Home

Date: Thursday 30 Jun 2022 More details

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Meet the Team (1)

Andrea

Andrea Elgamal

Job Title: PA to Directors

Joined: 2013

I have over 20 years of experience of working in Human resources. I have worked at Glais House for the past 11 years. I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while. It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.