Three Cliffs Care Home

Cefn Bryn Lane, Penmaen, South Gower, Swansea SA3 2HQ
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9.6 27 Reviews
  • Three Cliffs Care Home, Swansea
Three Cliffs Care Home is situated on Cefn Bryn in the Gower, the home has spectacular views of Three Cliff Bay and is surrounded by natural beauty.

The home offers specialist dementia nursing and care is delivered using a person-centred approach with special emphasis on dignity, respect and choice. All residents of Three Cliffs Care Home receive tailored care to meet specific individual needs and the care team work alongside residents to ensure satisfaction and fulfilment.

Boasting modern bedrooms, multiple spacious lounges and comfortable communal spaces, the tranquil rural landscape coupled with the homes relaxing and warm atmosphere makes Three Cliffs Care Home a unique environment to reside in.

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Care Provided by Three Cliffs Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • James Colburn (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Three Cliffs Care Home Reviews (27)

Total of 27, showing 1-20
9.6

Three Cliffs Care Home has a Review Score of 9.6 (9.635) out of 10, based on 22 reviews in the last 2 years. Over all time Three Cliffs Care Home has 27 reviews.

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Review from M R (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been here for around 5 months and it has been the best thing for him.
The staff are simply amazing, not only with our dad but us too, and all the residents from what we have seen, always give us a warm welcome.
Dad joins in most of the activities they offer, they keep us updated on social
media where we can clearly see the happiness the environment is bringing him.
The cleanliness of dad's room is always spotless, and the attention to detail in general throughout the home is above and beyond.
I am still fortunate to be able to take our dad out on a walk due to his great physicality, the surrounding area is simply beautiful for myself, my dog and dad to take a lovely stroll around due to its location and take in the scenery.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for taking the time to share such a heartfelt review of your dad's experience with us. We are truly touched to hear that our care and community have made such a positive impact on your dad and your family. Our team takes immense pride in ensuring that every resident feels happy, engaged, and well cared for, so it's wonderful to hear that your dad enjoys the activities. Maintaining a warm and welcoming atmosphere for families and residents. Your kind words about our staff, cleanliness, and attention to detail mean the world to us. We will pass on your lovely comments to the team, as they'll be thrilled to know their hard work is so appreciated. Thank you again for your support


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Review from Ruth R (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here about 18 months now and her life has really changed for the better. The staff really care for the residents and they look after them as though they work for their own family. My mum joins in with the activities which is something she never used to do in her previous care homes. I am
kept up to date with her care and if there are any issues or problems or even just questions they will contact me and I can even contact them. If I have a question or an issue I just ask the staff and generally will be sorted out very quickly. Staff on top of the health of the residents and will call the doctor in or the paramedics as soon as required. Thank you so much for looking after my mum and giving her a new lease of life.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for taking the time to share such heartfelt feedback about your mum's experience with us. It means the world to hear how positively her life has changed during her time here. We are delighted to know that she enjoys the activities and feels so well cared for- it's always our goal to create a warm, family-like environment for all our residents. Keeping families informed and involved is a priority for us, so it's wonderful to hear that you feel confident reaching out and supported by our team. Your kind words about our staff and their dedication to the residents are deeply appreciated.


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Review from Yvonne B (Friend of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been at Three Cliffs since October 2022. She has settled well and although she has mentally deteriorated a great deal (Alzheimer's) she remains physically well. She has just had her birthday (72) and the staff made a great occasion of it. She doesn't join in many of the varied activities
on offer, she chooses not to. But she eats well, is always clean and nicely dressed. When the weather permits she enjoys going out into the garden, having been a keen gardener! I am content that she is well cared for, I visit 3 times a week, she recently had a fall as she sat on an armchair she tipped it. But she wasn't badly hurt and I was notified immediately. The care staff are very attentive and compassionate and the nursing staff are very skilled. Visitors are always made to feel welcome.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for taking the time to share your thoughtful review of Three Cliffs. It is heart-warming to hear that your dear friend has settled in well. We're delighted to know that her 72nd birthday was made a special occasion by our team, and it's lovely that she continues to enjoy the garden, which seems to bring her joy and a connection to her past interests. We're glad to hear she is eating well, always clean, and dressed nicely, as these are key aspects of her well-being. It's also wonderful to hear that you feel welcome when you visit and that our care and nursing staff have made a positive impression on you with their attentiveness and compassion. Your kind words mean so much to the team and will be shared with them to acknowledge their dedication.


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Review from G R (Wife of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home set in beautiful surroundings. The manager and staff were friendly and competent. The rooms were basic with not many en suite facilities (if any). I think the food was adequate but didn't witness any meal times. Neither did I see any activities or outdoor visits. My husband enjoyed
the fantastic views. I felt for us fees were quite high. Thank you.

Reply from Charlotte Murphy, General Manager at Three Cliffs Care Home

Thank you for sharing your feedback with us. We are delighted to hear that you found our home welcoming and appreciated the beautiful surroundings. It's also wonderful to know that our team made a positive impression and that your husband enjoyed the fantastic views. Thank you for your continued support.


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Review from L D (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On our regular visit, overall our friend is well cared for. Friendly staff. Same rooms (bedrooms) need painting and updating.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you for your positive feedback. We're pleased to hear that your friend is well cared for and that you find our staff friendly. We strive to provide compassionate and attentive care to all our residents.


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Review from Sharon B (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my mum for several years now at Three Cliffs, we always receive a warm welcome and know most of the staff. My mum is always clean and comfortable. We are kept up to date with any changes or health problems she may have and how they've dealt with them. The staff often come and chat
to us about Mum and ask about our health and families. We are very happy with Mum's care at Three Cliffs.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you so much for your kind words, it is heart-warming to know that you feel welcomed and supported during your visits; we're truly grateful for the opportunity to care for your lovely mum. Our team takes great pride in ensuring residents are comfortable and well looked after, and it's wonderful to hear that you've noticed the effort we put into staying connected and informed. If you ever have any concerns or suggestions, please don't hesitate to let us know.


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Review from D B (Husband of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for the last four years and we have got to know many of the carers, nurses and managers. My daughter and I visit at least once a week and always receive a warm welcome and think that the home is well-run, my wife very well looked after, all her needs are taken care of by
the very organised staff.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for sharing your experience; we are so pleased to hear that your wife has been well cared for over the past four years. It is also wonderful to know that you and your daughter always feel welcomed at Three Cliffs. Your feedback means a great deal to us and we look forward to seeing you soon.


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Review from Robert D (Brother of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited on Tuesday the 6th of August. Thought the room smelt clean and was well-staffed. Staff also appeared efficient and pleasant.

Reply from Charlotte Murphy, General Manager at Three Cliffs Care Home

Thank you for taking the time to share this kind review. We're so pleased you found Three Cliffs Care Home pleasant and our staff efficient. Our team are dedicated to creating a warm and welcoming environment for both residents and their families.


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Review from Tina H (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been here for about a year now she came from another home as they weren't very nice since coming here she has been good, they speak to them as a person and treat them with care which to us as a family is brilliant, may it long continue.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you kindly for sharing your wonderful review. We're so pleased your Mum's had a positive experience at Three Cliffs. It is our priority to treat all our residents with dignity and respect. It is also incredibly rewarding to know our team are creating a welcoming environment, we'll be sure to pass on your feedback to them. Thank you for your continued support.


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Review from Lynda F (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been here since last June 2023 she came from another Home which was awful. Thankfully we were able to get her here and it's been marvelous. Plenty of lovely staff, the nursing staff are amazing, all the staff are caring and wonderful.
The entertainment programmes are great. Mum is happy,
we are happy.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you for your lovely review. We're so pleased you've found Three Cliffs marvellous, your kind words about the care provided to your mum mean a great deal to all of us, and we are honoured to care for her. Thank you for your continued support.


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Review from Elspeth D (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff very caring to my mum and dad, they are treated with dignity, the home is very clean, the safety and security is good.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you for your lovely words. It is an honour to care for your Mum and Dad at Three Cliffs. We're pleased to hear you're happy with the cleanliness and safety of our home. We take pride in our environment and aim to a high standard of person-centred care.


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Review from D D (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Home provides me with updates on my mother's medical adjustments such as the need to have GP advised change to meds, review of diabetic medication and requests for COVID booster and flu jabs.
Nurses and staff are attentive and very approachable so I or my brother can take any questions we may
have.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you for your feedback. We are pleased to hear such positive comments regarding our team, we strive to ensure all our residents and their families feel welcome at Three Cliffs Care Home.


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Review from J H (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my father's care. He is nonverbal but I can see he feels comfortable and safe. The staff are always friendly and happy. The home is clean and always being maintained. The views over my father's bedroom are spectacular. The other residents are always happy to see people visiting. The
activity staff are lovely and do lots of things to keep them busy.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you so much for sharing your positive experience with us. We are delighted to hear that your father feels comfortable and safe in our care. It means a lot to us that you find our staff friendly and happy, as we strive to create a warm and welcoming environment for all our residents and their families. We are pleased to know you're also happy with the cleanliness and maintenance of Three Cliffs and appreciate your exceptional feedback on your father's room.


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Review from W M (Sister of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the care given to my sister at Three Cliffs Care Home. The only request I would suggest is that the hairdresser visits more frequently.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you for taking the time to share your experience at Three Cliffs, it is a pleasure to care for your lovely sister. Your input is valuable to us as we strive to enhance the quality of services we provide to our residents. We appreciate your feedback regarding the hairdresser's visits and we understand how valuable this service is. We are actively working on increasing the availability of our hairdressing services to better meet the needs of our residents. Thank you again for your valuable feedback and for choosing Three Cliffs. If you have any further suggestions or concerns, please do not hesitate to reach out.


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Review from Charlotte H (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are happy with the care, the majority of the care staff, including cleaners, are friendly and extremely caring, we are made to feel welcome when we visit and Mum seems happy in the care home. The only issue we have and I know we are not alone in our views is: the qualified nurses are not
proactive, they will come when called or if they are alerted to a concern or health problem but we would have hoped that they would monitor/check on their patients daily to note any changes in skin care or general health and not wait for family members to point obvious signs out to them. This has happened a few times and twice it was an ambulance and hospital admission required.

Reply from James Colburn, General Manager at Three Cliffs Care Home

Thank you for taking the time to leave us a review. We're pleased to hear that you are happy with the care provided by our staff and that you and your mum feel welcome and cared for. Your kind words about our friendly and caring team mean a lot to us. Our nurses play a crucial role in leading the team to deliver high care standards; issues relating to skin care can be very complex and specific to an individual. Should you want to discuss specifics around the delivery of care, we would be happy to meet with you on a one-to-one basis, maintaining confidentiality and your mum's dignity.


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Review from S S (Sister of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only at Three Cliffs for a short period - his needs are complex but the staff and the manager made sure these were met and even arranged a quiet space for him when needed. They provided extra staff to assist my brother as he’s still learning to adjust to his “new body” after his stroke
- Nothing was too much trouble and I was always kept informed with regular updates. Care homes with this level of professionalism and exceptional staff are not always easy to find - As a family, we can’t thank them enough.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you for taking the time to share your positive experience at Three Cliffs. We are delighted to hear that our team was able to meet your brother's needs and provide the necessary support during his adjustment period. Your kind words about our professionalism and exceptional care are greatly appreciated. Thank you again for your heartfelt review.


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Review from S G (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been there for about a year and is very well looked after and seems very content.
The staff are very professional and friendly and keep me updated with any changes.
I am very happy with the care he gets.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you so much for taking the time to share your positive experience. We are thrilled to hear that you are happy with your dad's care. Our dedicated team works tirelessly to create a supportive and comfortable environment for all residents and it warms our hearts to know that your dad is benefiting from our efforts.


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Review from Louise W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Three Cliffs for the last year. All the staff are always extremely helpful and supportive. My mother has even started recently to enjoy the various activities and entertainment, especially the music. My father was amazed recently to see her singing along to the music and having
a little dance.
After a recent stay in hospital, I was very concerned as her condition had deteriorated so much in just a couple of days. There was a vast improvement within 12 hours of her being back in Three Cliffs, I couldn’t believe the difference. This was 6 weeks ago and she has continued to improve. Thanks to the efforts of the nurses and carers, she is now back wandering around, when she couldn’t even stand when she left hospital.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you for sharing your wonderful review of Three Cliffs. We are truly delighted to hear about the positive impact our services have had on your mother's well-being, and we are so pleased with her progress. If there is anything more we can do to enhance your mother's experience or if you have any suggestions for improvement, please do not hesitate to reach out.


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Review from M D (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always well looked after. The staff are amazing and always got time to talk to me regarding my mum's welfare. The bedroom is always very clean and tidy.

Reply from James Colburn, Registered Manager at Three Cliffs Care Home

Thank you so much for your lovely review. Providing a comfortable and supportive environment for our residents is our utmost priority, and it's incredibly rewarding to hear that we have met your expectations. We love caring for your mum, thank you for entrusting us with her well-being.


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Review from M L (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is a resident in Three Cliffs Care Home. From the day we to have a look around to now, we have had the best of welcome from all managers and staff. Mam is looking much better in three weeks than she has done in the last three years. She loves the staff and says they are so kind and thoughtful. It
is always so clean and tidy whatever time you call there.
They all go above and beyond and are treated like family. Everyone is always smiling and cheerful. Thank you for everything.

Reply from Helen Burton, Registered Manager at Three Cliffs Care Home

Thank you so much for taking the time to share your lovely review. It is wonderful to have your Mam as a part of the Three Cliffs family. We take great pride in the care and support we offer to our residents, and it's immensely rewarding to hear that our efforts have had a positive impact. We look forward to continuing to provide your Mam with the best possible care and support.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Three Cliffs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Three Cliffs Care Home is calculated as follows: ( (179 Excellents x 5) + (67 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 260 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Three Cliffs Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (1)

James

James Colburn

Job Title: General Manager

As the manager of Three Cliffs, I am truly privileged to witness the beauty that surrounds us every day; the panoramic view from the home is a source of peace and joy for our residents. Beyond the breathtaking scenery, is a warm and welcoming home where residents are cared for with respect, choice and dignity. Three Cliffs is a haven where the beauty of nature converges with the warmth of human connection, creating an enriching experience for all. I am dedicated to creating an environment where resident needs are met, and each resident’s time with us is filled with comfort, solace, and a sense of belonging. The happiness derived from caring for our wonderful residents makes my role truly fulfilling and I am privileged to call Three Cliffs my second home.


Frequently Asked Questions about Three Cliffs Care Home

What types of Care is Three Cliffs Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Three Cliffs Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Three Cliffs Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Three Cliffs Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Three Cliffs Care Home to the centre of Swansea?

8.3 mile(s) as the crow flies, distance by road may be significantly further.