Hillside Care Home

Ffynone Road, Uplands, Swansea SA1 6DE
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9.0 21 Reviews
  • Hillside Care Home, Swansea
Hillside Care Home is a friendly, medium sized home situated in the centre of Swansea overlooking St James Park and the distant sea. The home itself is a Grade II Listed building that combines the character of the traditional with the benefits that new, state of the art facilities bring.

The provider has recently completed a ÂŁ2.5m upgrade to the home, adding numerous lounges and resident areas. For example, the Sea Sky Lounge has far reaching views over the bay whilst the Orangey feels more cosy and overlooks the Secret Garden. Residents have their own Activities Room / Cinema, Hair Salon and there are fully accessible gardens / courtyards on every level.

In 2012 Hillside became the first care home in the whole of Wales to be registered as an Eden Alternative home (see www.eden-alternative.co.uk/). This recognised that the entire team focuses on the quality of life that individuals’ experience. There are lots of trips using a large mini-bus, ongoing activities and the environment itself is homely with lots of pets, plants and pictures throughout.

Please visit the website for more information or better still, pop in and have a look around, you’re welcome any time.

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Care Provided by Hillside Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 58 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Jupiter Care Ltd
  • Person in charge
  • Sharda Griffith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Last Refurbishment: 2012

Funding & Fees Guide for Hillside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hillside Care Home Reviews (21)

Total of 21, showing 1-20
9.0

Hillside Care Home has a Review Score of 9.0 (9.006) out of 10, based on 6 reviews in the last 2 years. Over all time Hillside Care Home has 21 reviews.

Overall Experience

  • 16
  • 5
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Review from Sarah T (Daughter of Resident) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care of my mum who has been at Hillside since earlier this year. The staff always care and have warmth towards her. The food is good, lots of activities and a homely atmosphere. Would fully recommend the home.

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Review from J E (Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

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Review from Barbara M (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Hillside Care Home for five years and feels part of the family here. She is fond of the carers and she has become special to them. Kindness is so important and we have experienced that here. Any queries about her care have been listened to and acted upon by management.

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Review from M Y (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care overall. When issues do arise, I feel they are taken seriously and constructive criticism is welcomed. Staff always seem invested in care and warmth to residents is evident.

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Review from Nicholas K (Nephew of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is having excellent care. When he came into the home he was in a poor state, now he is in excellent health. The staff are so caring, lovely and helpful. Thank you all.

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Review from M S (Son-in-law of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been deeply impressed and totally delighted by the quality and professionalism of the care my father-in-law has received at Hillside Care Home. The staff are highly-trained, personally-attentive, friendly, respectful and genuinely caring when our loved one has experienced challenges
or medical complications. The level of nursing care has been exemplary. We actually love visiting this home.

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Review from E D (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day Mum joined Hillside Care Home, she has been cared for to an exceptional standard. She has a lovely bedroom, there is a large sitting area and lots of smaller more private areas including several gardens. The food is lovely, and the entertainment manager keeps every day full of activities
and fun. All the carers and staff are approachable and lovely. Hillside locked down early for Covid, obtained lots of PPE, created an isolation procedure and brought several oxygen concentrators; exceptional.

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Review from Evelyn H (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with everything. Especially the great care and planning that has kept the home free of Coronavirus. It has been most thorough and thoughtful. The video app is great so that we feel in touch with our relatives even though we haven’t been able to visit.

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Review from L E (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hillside is a very well managed home. During the current lockdown, the management team have done a superb job of managing and keeping relatives informed of current situations. It is very reassuring to know that our loved ones are being so well looked after. The majority of staff do over and above, and
I am always greeted and made welcome during normal visiting. I visit regularly (4/5 times weekly - not during lockdown though!) so feel able to give an honest opinion.

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Review from I W (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to Hillside about 3-4 weeks before lockdown. We were impressed with the home during that period, but their response concerning the virus has been exemplary. They shut down earlier than the Government guidelines, have set up a facetime app, sent out regular newsletters which have
been very thorough and carried out a survey on peoples thoughts of how best to open up again. This will now be extended to June 18th and reviewed again with our input. First-class!

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Review from Carey K (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Hillside for a number of years now and has received excellent care. During the Coronavirus outbreak, the home has acted professionally to ensure that their residents have been cared, looked after and protected as much as possible from Covid-19.
The home has been updating
on social media of all the activities that have occurred, with lots of photographs, and it been great for families to see their loved ones on a regular basis!
Families have also been kept updated on a regular basis during the Coronavirus pandemic, and also involved in their opinions as to possibly the ease of restrictions.
I would not hesitate in recommending Hillside.

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Review from E T (Wife of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff, from managers to cleaners, so kind and caring, not only to the residents but to visitors as well. Refreshments were always available and no visiting restrictions. We were so glad that we found such a home.

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Review from Carl J (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are well organised and caring and the food is always good. The staff do a difficult job with good humour and some are really excellent and all are good.

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Review from Derek D (Husband of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family are satisfied with the care my wife received at the home. We find all the staff are friendly and helpful.

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Review from Susan C (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, Mam is very happy there and well looked after. All the staff are very good.

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Review from John J (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I try to work in partnership with the staff and home in caring for my mother and I believe that this is reciprocated. I hope that we can continue to build on that partnership.

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Review from Lance D (Son of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Hillside Care Home for 2 months, she appears happy with the service provided and has made no complaints to me. The staff appear very understanding of the problems resulting from her dementia and inability to move without assistance. They also dealt with an outstanding medical
problem my mother had when she first arrived very professionally. Overall the service provided appears excellent and I would recommend Hillside as a care provider.

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Review from Helen T (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hillside since December 2016. The care she has received has been of an excellent standard by all staff members. They are all very approachable and helpful if I have any questions regarding my mother's care.
My mother's rooms us well decorated and very roomy. Also, the entertainment
in the afternoons is very interesting.
The choice of food is very good and I know that my mother enjoys it.
Overall I think Hillside is a very good choice of care home and I know my mother is well looked after here.
We chose this on a recommendation from a friend and I will recommend it also.

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Review from Judith C (Sister of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my brother to Hillside Care Home hoping to admit him and I made such a good choice. My brother is happy here, they look after him wonderfully and the staff are very sweet.
The home itself is very lovely and also very clean.

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Review from Eilyn J (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough every aspect of Hillside Care Home.
Mum is 99 years old and has come here to spend her final days.
She is bedbound and needs constant nursing care.
She is treated with dignity and love.
The staff have an instinctive response to her needs and as a visitor, I am treated
warmly.
All my questions are answered fully.

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Current Review Score: 9.0 (9.006)

Overview of Review Score

The Review Score of 9.0 (9.006) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Hillside Care Home is calculated as follows: ( (64 Excellents x 5) + (8 Goods x 4) ) ÷ 72 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.117 Points relating to the number of positive Reviews for Hillside Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 6 Positive Reviews ÷ 11.6 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Hillside Care Home

What types of Care is Hillside Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Hillside Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Hillside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillside Care Home to the centre of Swansea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.