This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Llys-y-Tywysog has a Review Score of 9.9 (9.864) out of 10, based on 65 reviews in the last 2 years. Over all time Barchester Llys-y-Tywysog has 134 reviews.
Review from Margaret J (Friend of Resident) published on 9 May 2023
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5.0 out of 5
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Review from Sarah E (Relative of Resident) published on 8 May 2023
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5.0 out of 5
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Review from Hayley D (Friend of Resident) published on 8 May 2023
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5.0 out of 5
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Review from Martin E (Nephew of Resident) published on 8 May 2023
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4.0 out of 5
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Review from S L (Daughter-in-law of Resident) published on 30 April 2023
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Overall Experience
4.0 out of 5
Reply from Claire Brewer, Regional Director at Barchester Llys-y-Tywysog
Thank you for your kind words, I agree moments which can last forever such as birthday celebrations are of the utmost importance and we are glad we were able to support with these moments being captured.
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Review from J F (Daughter-in-law of Resident) published on 21 March 2023
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5.0 out of 5
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Review from Cheryl J (Relative of Resident) published on 21 March 2023
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5.0 out of 5
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Review from Bethan J (Cousin of Resident) published on 20 March 2023
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5.0 out of 5
Reply from michelle bowen, general manager at Barchester Llys-y-Tywysog
Thank you so much for your kind review. It was a wonderful day celebrating a 100th Birthday and enjoyed by all.
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Review from Christine B (Daughter of Resident) published on 20 January 2023
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5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you for reviewing Llys-Y-Tywysog we are delighted you are so pleased with the home. The team are focused on person-centred care at all times, it is so good to hear how well your mum has settled in.
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Review from Carol R (Daughter of Resident) published on 19 January 2023
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for your review, every part of the care we provide is important. Nutrition and the right food make such a difference to the well-being of our residents, the hospitality team talk to each resident to ensure we are offering the right food for them. The team will be so pleased to hear this feedback.
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Review from Kris A (Grandson of Resident) published on 19 January 2023
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5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for reviewing Llys-Y-Tywysog, the team pride itself on ensuring a warm welcome to everyone who visits the home.
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Review from J R (Respite Resident) assisted by family/friend published on 12 October 2022
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5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for taking the time to review your stay with Llys-Y-Tywysog. The chef and his team work hard to ensure the food is well presented, tasty and nutritious so it is great to hear how much you have enjoyed the food. I will pass on all your comments to the team. We very much look forward to welcoming you back to Llys-Y-Tywysog.
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Review from L F (Grandson of Resident) published on 3 October 2022
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5.0 out of 5
Reply from michelle bowen, general manager at Barchester Llys-y-Tywysog
Thank you so much for taking the time to review Llys-Y-Tywysog, the team will be delighted to hear the feedback as they are so committed to enriching the lives of the residents. It is so lovely to have your feedback.
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Review from L T (Granddaughter of Resident) published on 28 September 2022
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4.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for your feedback, it is wonderful to hear how much your grandmother has thrived since moving into Llys-Y-Tywysog. It is also lovely to hear how much you are enjoying the social media posts.
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Review from M N (Respite Resident) published on 22 September 2022
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Overall Experience
5.0 out of 5
Reply from Michelle Bowen, General Manager at Barchester Llys-y-Tywysog
Thank you for your review; we really do all we can to make it a happy and friendly home, and are glad you're considering a permanent placement.
The team will be so pleased to hear the feedback.
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Review from Andrew E (Regular Volunteer) published on 1 September 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for taking the time to review Llys-Y-Tywysog, the team will be delighted to hear the feedback as they are so committed to enriching the lives of the residents. It is so lovely to have your recommendation.
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Review from Russell T (Son of Resident) published on 11 August 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you for your review; we really do all we can to make it a happy and friendly home, so the team will be so pleased to hear the feedback. Activities are an important part of home life, and the team aim to offer a real variety to enrich the lives of all the residents.
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Review from Areerat M (Daughter-in-law of Resident) published on 11 August 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you very much for your feedback; it will mean a lot to the team who really do all they can to not only support the residents but also their families.
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Review from Anita H (Daughter of Resident) published on 11 August 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for taking the time to review Llys-Y-Tywysog. We were delighted when mum returned and so pleased she is so happy and settled with us. It is wonderful to see residents forming friendships and lovely to see her enjoying the activities and the home life.
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Review from Carole E (Daughter of Resident) published on 11 August 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you for taking the time to feedback. We are so pleased you had a great time at the recent event. It is lovely when family members can attend and join in the life of the home.
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The Review Score of 9.9 (9.864) out of 10 for Barchester Llys-y-Tywysog is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.864 for Barchester Llys-y-Tywysog is calculated as follows: ( (670 Excellents x 5) + (96 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 770 Ratings = 4.864
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Llys-y-Tywysog is based on 65 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 65 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: General Manager
Joined: 2001
Hello I am Michelle the General Manager of Lys-Y-Tywysog. I have worked at Llys-Y-Tywysog for over 20 years, I really have worked in every department and I love every element of the job! In 2019 I completed the QCF Level 5 in management to become Deputy Manager and was delighted to be appointed General Manager in 2021.
It is so rewarding working in this wonderful home and I am honoured to lead such a committed team. I am sure we have one of the longest serving teams of any home, with a number of the team having worked at Llys for over 10 years and some over 20 years. I am passionate about delivering excellent care to residents and enriching their lives every day with the focus on person centred care. We also offer a fantastic life enrichment programme with fun and varied activities and events.
I am here to offer support to the residents, their families and the team. For anyone considering care for themselves or for a loved one our doors are open for you to visit and meet the team.
Job Title: Night Team Leader
Joined: 2009
Hello I am Dianne and I manage the night team here at Llys-Y-Tywysog. I enjoy working with the residents and take an individual approach to residents night time routines and preferences. I have worked at Llys for over 10 years and in that time I have I also completed the QCF level 5 in Health and Social care Leadership and Management.
Job Title: Team Leader
Joined: 2022
Hello, I am Emma and I am the Deputy Manager. I started at Llys-Y-Tywysog in 2022 as a Team Leader with an extensive background in care. I love working in the care sector and I thrive on bringing energy and joy to the residents. I love the variety of the role and Llys has a wonderful atmosphere.
Job Title: Senior Carer
Joined: 2015
Hello I am Claire a Senior Carer. I have has been part of the team here at Llys-Y-Tywysog since 2015. I love working with the residents and enjoy nothing more than a good chat, it is so interesting to hear all about their lives and work with the team to ensure we are providing the highest quality of care.
Job Title: Activities Coordinator
Joined: 2022
Hi, I am Paula the Activities Coordinator, I have recently returned to Llys-Y-Tywysog. I worked at the home for over 5 years when my children were younger. My close connection with Llys remained as my father-in-law was a former resident, so I was still visiting regularly. I am delighted to be back working with the team.
I am creative and hope to bring new ideas for activities and events as well as still running firm favourites! My passion is about enhancing the lives of the residents from individual time through to big celebratory events. Sarah will continue to work as part of the activities team, working alongside me part-time whilst studying for her degree at Swansea University.
Job Title: Home Administartor
Joined: 1992
Hello I am Kath the administrator at Llys-Y-Tywysog. I have worked at Llys-Y-Tywysog since 1992 and I am very proud of the success of Llys-Y-Tywysog and the excellent reputation held within the local community.
I manage all the administration and finance within the home to ensure the home runs efficiently and I regularly speak to families. I am proud to have achieved a Silver Award in the 2015 Wales Care Awards as well as my NVQ Level 4 in Management and Level 5 Diploma in Health and Social Care.
Job Title: Administration Assistant
Joined: 2022
Hello, I am Lucy and I am the Administration Assistant at Llys-Y-Tywysog, working in reception. I have worked for Barchester for many years formally as the administrator at another local home. I now work part-time working with Kath to ensure the smooth running of everything behind the scenes. I love meeting all the residents and their families and feel very fortunate to work in the care environment.
Job Title: Head of Domestic
Joined: 1995
Hello, I am Caroline and I am the Head of HouseKeeping at Llys-Y-Tywysog. I have worked at Llys-Y-Tywysog since 1995 and I really enjoy working with my team to ensure the highest standards of cleanliness all around the home. It is a delight to chat with residents as we clean and deliver their laundry.
Job Title: Care Assistant
Joined: 2019
Hello, I am Hilary and I work on the care team at Llys-Y-Tywysog. I very much enjoy working in care and I like to feel I am approachable and able to relate and communicate with the residents. It has been wonderful to join such a great team here at Llys-Y-Tywysog.
Job Title: Care Assistant
Joined: 2009
Hello I am Janet and I joined the team at Llys-Y-Tywysog over 10 years ago as one of the care assistants. I loves working with all our residents and having worked here for so many years I really do know every residents' individual needs.
Job Title: Care Assistant
Joined: 2015
Hello, I am Nicola and I am part of the care team at Llys-Y-Tywysog. I have worked as a care assistant for many years and absolutely love working with the residents. I really feel no task is too much trouble I am very much here for the residents.
Job Title: Kitchen Assistant
Joined: 1997
Hello, I am Lisa and I have worked at Llys-Y-Tywysog for 25 years mainly in the kitchen. I like to think I am part of the furniture I absolutely love working here with a great team and all the wonderful residents.
Job Title: General Assistant
Joined: 2018
Hello, I am Steve and I have worked at Llys-Y-Tywysog for nearly 5 years as a General Assistant. I work mainly in the kitchen as well as assisting the housekeeping and laundry tea, With many feathers in my cap, I am working all around the home and have a great rapport with the residents and they do like me telling them jokes!
