This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Llys-y-Tywysog has a Review Score of 9.9 (9.864) out of 10, based on 65 reviews in the last 2 years. Over all time Barchester Llys-y-Tywysog has 134 reviews.
Review from Laura H (Granddaughter of Resident) published on 10 August 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
This is such lovely feedback, thank you. It does often happen that residents come for respite and stay as they make friends and love all that is going on in the home. The team will be so pleased to hear your feedback.
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Review from E P (Resident) published on 10 August 2022
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5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you for taking the time to review Llys-Y-Tywysog we are so pleased it feels like home, this is very much our aim so the team will be so pleased to hear this feedback.
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Review from D F (Granddaughter of Resident) published on 29 July 2022
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5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for taking the time to feedback on your grandfather's experience at Llys-Y-Tywysog. He plays a big part in the life of the home and it is wonderful to hear how happy he and you all are.
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Review from R H (Son of Resident) published on 28 July 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you for taking the time to feedback on your mum's experience at Llys-Y-Tywysog. I am so pleased the move-in went so well, and that she is so settled.
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Review from P C (Resident) published on 30 June 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for taking the time to review Llys-Y-Tywysog, feedback is so important to the team and it means so much to them when a resident really feels part of the family.
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Review from Elizabeth S (Daughter of Resident) published on 30 June 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you so much for your review, we are so pleased that mum had an enjoyable time with us and we very much look forward to welcoming her again.
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Review from W J (Daughter of Resident) published on 25 April 2022
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Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Llys-y-Tywysog
Thank you for your review, we have fed back to the Head Chef in regard to the food. We want to ensure the whole experience is positive and will do all we can to ensure this is resolved.
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Review from Gerard G (Friend of Resident) published on 17 March 2022
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5.0 out of 5
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Review from S T (Daughter of Resident) published on 17 March 2022
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5.0 out of 5
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Review from G J (Granddaughter of Resident) published on 8 March 2022
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5.0 out of 5
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Review from J G (Wife of Resident) published on 25 February 2022
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5.0 out of 5
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Review from N A (Granddaughter of Resident) published on 17 February 2022
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5.0 out of 5
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Review from R D (Granddaughter of Resident) published on 1 February 2022
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5.0 out of 5
Reply from michelle bowen, general manager at Barchester Llys-y-Tywysog
Thank you for your lovely review. I will pass it on to our staff.
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Review from C Y (Daughter of Resident) published on 31 January 2022
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5.0 out of 5
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Review from F R (Friend of Resident) published on 27 January 2022
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4.0 out of 5
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Review from J B (Resident) published on 6 January 2022
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5.0 out of 5
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Review from P W (Friend of Resident) published on 6 December 2021
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5.0 out of 5
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Review from A j (Son of Resident) published on 6 December 2021
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5.0 out of 5
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Review from A D (Son of Resident) published on 15 November 2021
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5.0 out of 5
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Review from Mich J (Granddaughter of Resident) published on 11 October 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Michelle Bowen, General Manager at Barchester Llys-y-Tywysog
Thank you for your kind review, I will pass it on to the staff.
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The Review Score of 9.9 (9.864) out of 10 for Barchester Llys-y-Tywysog is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.864 for Barchester Llys-y-Tywysog is calculated as follows: ( (670 Excellents x 5) + (96 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 770 Ratings = 4.864
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Llys-y-Tywysog is based on 65 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 65 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: General Manager
Joined: 2001
Hello I am Michelle the General Manager of Lys-Y-Tywysog. I have worked at Llys-Y-Tywysog for over 20 years, I really have worked in every department and I love every element of the job! In 2019 I completed the QCF Level 5 in management to become Deputy Manager and was delighted to be appointed General Manager in 2021.
It is so rewarding working in this wonderful home and I am honoured to lead such a committed team. I am sure we have one of the longest serving teams of any home, with a number of the team having worked at Llys for over 10 years and some over 20 years. I am passionate about delivering excellent care to residents and enriching their lives every day with the focus on person centred care. We also offer a fantastic life enrichment programme with fun and varied activities and events.
I am here to offer support to the residents, their families and the team. For anyone considering care for themselves or for a loved one our doors are open for you to visit and meet the team.
Job Title: Night Team Leader
Joined: 2009
Hello I am Dianne and I manage the night team here at Llys-Y-Tywysog. I enjoy working with the residents and take an individual approach to residents night time routines and preferences. I have worked at Llys for over 10 years and in that time I have I also completed the QCF level 5 in Health and Social care Leadership and Management.
Job Title: Team Leader
Joined: 2022
Hello, I am Emma and I am the Deputy Manager. I started at Llys-Y-Tywysog in 2022 as a Team Leader with an extensive background in care. I love working in the care sector and I thrive on bringing energy and joy to the residents. I love the variety of the role and Llys has a wonderful atmosphere.
Job Title: Senior Carer
Joined: 2015
Hello I am Claire a Senior Carer. I have has been part of the team here at Llys-Y-Tywysog since 2015. I love working with the residents and enjoy nothing more than a good chat, it is so interesting to hear all about their lives and work with the team to ensure we are providing the highest quality of care.
Job Title: Activities Coordinator
Joined: 2022
Hi, I am Paula the Activities Coordinator, I have recently returned to Llys-Y-Tywysog. I worked at the home for over 5 years when my children were younger. My close connection with Llys remained as my father-in-law was a former resident, so I was still visiting regularly. I am delighted to be back working with the team.
I am creative and hope to bring new ideas for activities and events as well as still running firm favourites! My passion is about enhancing the lives of the residents from individual time through to big celebratory events. Sarah will continue to work as part of the activities team, working alongside me part-time whilst studying for her degree at Swansea University.
Job Title: Home Administartor
Joined: 1992
Hello I am Kath the administrator at Llys-Y-Tywysog. I have worked at Llys-Y-Tywysog since 1992 and I am very proud of the success of Llys-Y-Tywysog and the excellent reputation held within the local community.
I manage all the administration and finance within the home to ensure the home runs efficiently and I regularly speak to families. I am proud to have achieved a Silver Award in the 2015 Wales Care Awards as well as my NVQ Level 4 in Management and Level 5 Diploma in Health and Social Care.
Job Title: Administration Assistant
Joined: 2022
Hello, I am Lucy and I am the Administration Assistant at Llys-Y-Tywysog, working in reception. I have worked for Barchester for many years formally as the administrator at another local home. I now work part-time working with Kath to ensure the smooth running of everything behind the scenes. I love meeting all the residents and their families and feel very fortunate to work in the care environment.
Job Title: Head of Domestic
Joined: 1995
Hello, I am Caroline and I am the Head of HouseKeeping at Llys-Y-Tywysog. I have worked at Llys-Y-Tywysog since 1995 and I really enjoy working with my team to ensure the highest standards of cleanliness all around the home. It is a delight to chat with residents as we clean and deliver their laundry.
Job Title: Care Assistant
Joined: 2019
Hello, I am Hilary and I work on the care team at Llys-Y-Tywysog. I very much enjoy working in care and I like to feel I am approachable and able to relate and communicate with the residents. It has been wonderful to join such a great team here at Llys-Y-Tywysog.
Job Title: Care Assistant
Joined: 2009
Hello I am Janet and I joined the team at Llys-Y-Tywysog over 10 years ago as one of the care assistants. I loves working with all our residents and having worked here for so many years I really do know every residents' individual needs.
Job Title: Care Assistant
Joined: 2015
Hello, I am Nicola and I am part of the care team at Llys-Y-Tywysog. I have worked as a care assistant for many years and absolutely love working with the residents. I really feel no task is too much trouble I am very much here for the residents.
Job Title: Kitchen Assistant
Joined: 1997
Hello, I am Lisa and I have worked at Llys-Y-Tywysog for 25 years mainly in the kitchen. I like to think I am part of the furniture I absolutely love working here with a great team and all the wonderful residents.
Job Title: General Assistant
Joined: 2018
Hello, I am Steve and I have worked at Llys-Y-Tywysog for nearly 5 years as a General Assistant. I work mainly in the kitchen as well as assisting the housekeeping and laundry tea, With many feathers in my cap, I am working all around the home and have a great rapport with the residents and they do like me telling them jokes!
