Barchester Llys-y-Tywysog

Clos Pengelli, Grovesend, Swansea SA4 4JW
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9.9 134 Reviews
  • Barchester Llys-y-Tywysog, Swansea
Llys-y-Tywysog is located in the village of Grovesend, between Gorseinon and Pontardulais. The team support the residents living at Llys-Y-Tywysog with person-centred 24-hour care on both a permanent and short term basis when available.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They hope you will see their dedication and commitment to delivering excellent services is reflected across the home in each department.

You are invited to visit at anytime.

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Care Provided by Barchester Llys-y-Tywysog

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Bowen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Llys-y-Tywysog

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,245

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Llys-y-Tywysog to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Llys-y-Tywysog Reviews (134)

Total of 134, showing 101-120
9.9

Barchester Llys-y-Tywysog has a Review Score of 9.9 (9.864) out of 10, based on 65 reviews in the last 2 years. Over all time Barchester Llys-y-Tywysog has 134 reviews.

Overall Experience

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Date Published

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Review from Jack C (Grandson of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home with staff that go above and beyond to care for every individual and to meet all their needs! It makes it feel like a welcoming and safe environment for the residents and also any visitors.
Can’t fault anything.

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Review from L E (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I have to say that the manager of Llys-y-Tywysog is truly excellent. She is organised and her communication is second to none e.g. she always keeps you informed. The other staff are all so kind and lovely to my mum. The location and upkeep of the home is very good. When I first visited I has
such a good feeling and knew it would be right for mum. She is settling in so well. Thank you Llys-y-Tywysog.

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Review from K C (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a residnet for 3 years and all of the staff, without expectation, have always treated her with the greater of respect and always given her the very best of care. It may be unfair to single our some staff as all are so good but certain staff and the chef are all exceptional. I cannot
recommend Llys-y-Tywysog highly enough to anyone looking at a care home.

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Review from Andrew M (Son of Resident) published on 1 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to admission at Llys-y-Tywysog, the staff were very helpful and considerate to ensure a streamlined admission day. On arrival staff and management were very accommodating kind and helpful. Over the last few days, my mother has settled in well and is happy with the care and attention.

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Review from Christine D (Daughter of Resident) published on 1 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in this care home very well. She seems to be contented when I visit she praises staff and especially the food. I have no problem visiting her when I make an appointment the day before I feel happy now she's settled to the staff are very pleasant and very helpful.

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Review from L P (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know mam is well cared for and very happy with the staff. All staff are very helpful and always there to answer any questions or concerns you have.

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Review from Ellie R (Granddaughter of Resident) published on 15 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult time this past year, especially not being able to see my grandmother, but I can't speak highly enough of the staff and activities team at present. They all go above and beyond and we as a family are so very grateful to see how happy she is. Seeing the daily updates of Facebook
definitely puts a smile on our faces.

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Review from Sue P (Friend of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Llys-y-Twysog were friendly and helpful, especially the senior carer and the manager.
The rooms I saw were of a nice size, full of light and airy. The corridors were clean and clear and the décor was pleasant. The whole building was welcoming with flowers in the foyer and a friendly
smile to greet me at the door.

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Review from S O (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now had my first visit with Mum in her own room for a year, and it was a lovely experience for both of us. The process was smooth and felt very safe as everyone was following covid guidelines, while having the opportunity to sit closely to Mum without any barriers. We are all looking forward
to more opportunities for visiting in the coming months. Well done all and thank you.

Reply from michelle bowen, general manager at Barchester Llys-y-Tywysog

Thank you so much for the lovely review, we are so delighted to be able to have you back visiting mum at last.


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Review from J J (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the care my mother has and she seems happy every time I see her.

Reply from michelle bowen, general manager at Barchester Llys-y-Tywysog

Thank you for a lovely review, its very much appreciated


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Review from S S (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am overall very happy with the care that my mother receives and she is very content and joins in with most activities. The quality of the food could be improved. My mother is a friendly person and is held back by her poor hearing which as of late seems to be getting worse which is very sad.

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Review from R D (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do feel that my mother is left on her own for long periods admittedly for the last year things are different. Some staff go above and beyond their duties, others the bare minimum, nails not cut and dirty. Overall my mother is happy and settled. A little slow in allowing visitors out and in.

Reply from michelle bowen, general manager at Barchester Llys-y-Tywysog

We are very disappointed to read that you are less than satisfied with the care at our lovely home. I would have been very happy to discuss any concerns you had with you at the end of your visit to your family member when we talked and before you left the building. However, on the follow-up call after this review, you brought to my attention some of these concerns were from over a year ago. I would like to reassure you my door is always open to discuss anything you wish at any time, and we will do everything possible to ensure that you are happy and to confirm that she is happy going forward.


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Review from Wendy S (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a happy and pleasant stay. Everyone has been courteous and kind.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

Thank you for your review Wendy it was a pleasure having you stay with us and we hope to see you again soon.


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Review from A B (Next of Kin) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's difficult to articulate in so little characters why it was the biggest mistake as a family we ever made to place a loved one here. If we had our time over we would not have been drawn into a web of deceit and would have investigated further below the glossy exterior of the establishment. The management
is focused on cost reduction over care provision and this is evident from the disgruntled comments of the staff which is openly shared and heard. The caring team are limited by the standards they can achieve as a result of there being not enough staff on duty at any one time.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

We are sorry you feel this way about the time your loved one spent with us at Llys-Y-Tywysog, I would like to reassure you that the staffing ratio here at Llys-Y-Tywysog is above industry standards and is monitored by our regulator and recently by Swansea Social services. Please see our latest CIW inspection report for our regulators finding on an unannounced visit. Our regulators recorded, ‘People and their relatives were enthusiastic about all aspects of the home and how this positively impacted on their well-being. The home is managed by a professional, experienced and enthusiastic manager who has instigated a culture whereby people are placed at the heart of the service. Each person’s care and support is closely monitored and care workers have positive, professional relationships with people.’ Many families and residents have had very positive experiences working together with us. We do hope you will consider us in the future.


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Review from Laura L (Granddaughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a resident in Llys-y-Twysog for over a year now, and his care has been second to none. All the staff are helpful and caring. During the time of this pandemic, the support that my grandfather has been getting is phenomenal. The lockdown has affected his dementia quite badly, but
throughout, they have been patient, supportive and compassionate. The introduction of the video calls really helped our family feel closer during this awful time, and now we look forward to the once a week visit, and we look forward to being able to see him more. Thank you to all the staff at Llys-y-Twysog for your work daily and especially during this stressful time, knowing that he is safe and cared for puts all of our minds at rest.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

Thank you for your review, it is so good to know you feel that your grandfather is safe and cared for during this challenging time. We look forward to seeing you on your next visit.


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Review from Emma C (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the residential floor of Llys y Tywysog for a year now, 50% of the time during the COVID-19 pandemic and the level of care has been excellent for the whole year but particularly since the beginning of 2020. The staff have stepped up and gone above and beyond for the residents, during
a very difficult time. Their duty of care has been excellent, during what has been and still is a very scary time. So, thank you very much for all you do and probably don’t always get recognised for.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

Thank you so much for your review. We appreciate your feedback and we are happy to be part of such an amazing team supporting the residents through such a challenging time.


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Review from Sue N (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Llys-y-Tywysog is second to none. Both my mum and dad have been cared for here. The environment is welcoming, friendly and truly person-centred in care delivery. The care, skill and regard displayed by all staff to residents are outstanding and the reason why this home is a real community
for residents. My parents were expertly cared for and treated with the utmost dignity. I can't thank or praise the staff highly enough. A superb care home.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

Thank you so much for such a positive review. The team work hard to provide person-centred care for all of the people we are privileged to support. Thank you again of the recognition.


Take care and stay safe.


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Review from Laura L-P (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident until she passed in September 2019. The care she received right up to the end was 2nd to none. The compassion they showed me and my family was outstanding. So much so that my dad is now a resident. He has Parkinson's and was in hospital for 3 months after a fall. He chose to
come to Llys-y-Tywysog because he knew the staff and the level of care. They have gone over and above to keep us in contact with our loved ones during these difficult times with the coronavirus. No words can express the gratitude I have for the staff.

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Review from D G (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a nice day out to Plantasia and fish and chip shop. A nice day out.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

Thank you, the photos were fantastic!


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Review from Stephen M (Husband of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite and helpful and make you feel welcome whenever you visit. Nothing is too much trouble.

Reply from Sherri Sargent, Manager at Barchester Llys-y-Tywysog

Hi Stephen


Thank you for your review, much appreciated.


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Barchester Llys-y-Tywysog is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Barchester Llys-y-Tywysog is calculated as follows: ( (670 Excellents x 5) + (96 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 770 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Llys-y-Tywysog is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 65 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (13)

Michelle

Michelle Bowen

Job Title: General Manager

Joined: 2001

Hello I am Michelle the General Manager of Lys-Y-Tywysog.  I have worked at Llys-Y-Tywysog for over 20 years, I really have worked in every department and I love every element of the job!  In 2019 I completed the QCF Level 5 in management to become Deputy Manager and was delighted to be appointed General Manager in 2021.


It is so rewarding working in this wonderful home and I am honoured to lead such a committed team.  I am sure we have one of the longest serving teams of any home, with a number of the team having worked at Llys for over 10 years and some over 20 years.  I am passionate about delivering excellent care to residents and enriching their lives every day with the focus on person centred care.  We also offer a fantastic life enrichment programme with fun and varied activities and events.


I am here to offer support to the residents, their families and the team.  For anyone considering care for themselves or for a loved one our doors are open for you to visit and meet the team.


Dianne

Dianne Pearson

Job Title: Night Team Leader

Joined: 2009

Hello I am Dianne and I manage the night team here at Llys-Y-Tywysog.  I enjoy working with the residents and take an individual approach to residents night time routines and preferences.  I have worked at Llys for over 10 years and in that time I have I also completed the QCF level 5 in Health and Social care Leadership and Management.


Emma

Emma Burder

Job Title: Team Leader

Joined: 2022

Hello, I am Emma and I am the Deputy Manager. I started at Llys-Y-Tywysog in 2022 as a Team Leader with an extensive background in care. I love working in the care sector and I thrive on bringing energy and joy to the residents. I love the variety of the role and Llys has a wonderful atmosphere.


Claire

Claire Mitchell

Job Title: Senior Carer

Joined: 2015

Hello I am Claire a Senior Carer.  I have has been part of the team here at Llys-Y-Tywysog since 2015.  I love working with the residents and enjoy nothing more than a good chat, it is so interesting to hear all about their lives and work with the team to ensure we are providing the highest quality of care.


Paula

Paula Courtney

Job Title: Activities Coordinator

Joined: 2022

Hi, I am Paula the Activities Coordinator, I have recently returned to Llys-Y-Tywysog. I worked at the home for over 5 years when my children were younger. My close connection with Llys remained as my father-in-law was a former resident, so I was still visiting regularly. I am delighted to be back working with the team.


I am creative and hope to bring new ideas for activities and events as well as still running firm favourites! My passion is about enhancing the lives of the residents from individual time through to big celebratory events. Sarah will continue to work as part of the activities team, working alongside me part-time whilst studying for her degree at Swansea University.


Kath

Kath Thomas

Job Title: Home Administartor

Joined: 1992

Hello I am Kath the administrator at Llys-Y-Tywysog.  I have worked at Llys-Y-Tywysog since 1992 and I am very proud of the success of Llys-Y-Tywysog and the excellent reputation held within the local community. 


I manage all the administration and finance within the home to ensure the home runs efficiently and I regularly speak to families.   I am proud to have achieved a Silver Award in the 2015 Wales Care Awards as well as my NVQ Level 4 in Management and Level 5 Diploma in Health and Social Care.


Lucy

Lucy Raddenbury

Job Title: Administration Assistant

Joined: 2022

Hello, I am Lucy and I am the Administration Assistant at Llys-Y-Tywysog, working in reception. I have worked for Barchester for many years formally as the administrator at another local home. I now work part-time working with Kath to ensure the smooth running of everything behind the scenes. I love meeting all the residents and their families and feel very fortunate to work in the care environment.  


Caroline

Caroline Williams

Job Title: Head of Domestic

Joined: 1995

Hello, I am Caroline and I am the Head of HouseKeeping at Llys-Y-Tywysog.  I have worked at Llys-Y-Tywysog since 1995 and I really enjoy working with my team to ensure the highest standards of cleanliness all around the home.  It is a delight to chat with residents as we clean and deliver their laundry.  


Hilary

Hilary Casey

Job Title: Care Assistant

Joined: 2019

Hello, I am Hilary and I work on the care team at Llys-Y-Tywysog.  I very much enjoy working in care and I like to feel I am approachable and able to relate and communicate with the residents.  It has been wonderful to join such a great team here at Llys-Y-Tywysog.  


Janice

Janice Lonsdale

Job Title: Care Assistant

Joined: 2009

Hello I am Janet and I joined the team at Llys-Y-Tywysog over 10 years ago as one of the care assistants. I loves working with all our residents and having worked here for so many years I really do know every residents' individual needs.


Nicola

Nicola Jensen

Job Title: Care Assistant

Joined: 2015

Hello, I am Nicola and I am part of the care team at Llys-Y-Tywysog.  I have worked as a care assistant for many years and absolutely love working with the residents.  I really feel no task is too much trouble I am very much here for the residents.


Lisa

Lisa Griffiths

Job Title: Kitchen Assistant

Joined: 1997

Hello, I am Lisa and I have worked at Llys-Y-Tywysog for 25 years mainly in the kitchen. I like to think I am part of the furniture I absolutely love working here with a great team and all the wonderful residents.


Steve

Steve Bessent

Job Title: General Assistant

Joined: 2018

Hello, I am Steve and I have worked at Llys-Y-Tywysog for nearly 5 years as a General Assistant.   I work mainly in the kitchen as well as assisting the housekeeping and laundry tea,  With many feathers in my cap, I am working all around the home and have a great rapport with the residents and they do like me telling them jokes!