St Martin's Court Care Home

69 Martin Street, Morriston, Swansea SA6 7BJ
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9.5 59 Reviews
  • St Martin's Court Care Home, Swansea
Nestled within the peaceful, residential area of Morriston, on the outskirts of Swansea, St Martin's Court Care Home is a warm and welcoming home offering a plethora of amenities for residents to enjoy.

Delivering residential and nursing care to older people, the care team get to know each resident, allowing them to deliver completely person-centred care that is based on their unique needs and preferences. The same approach is taken by the catering team, who always take into account personal tastes whilst also implementing their understanding of nutrition, ensuring each meal time is an enjoyable moment.

Community is an integral part of life at St Martin's Court. The team supports residents to build strong relationships in the Morriston neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle in, and with a focus on quality of life, the home supports residents to keep engaged in life, taking part in things they enjoy to do. Whether it be watching a movie in the cinema, enjoying a pamper at the nail bar or relaxing with a cup of tea with other residents or loved ones in the tea room, St Martin's is well equipped to cater for all interests and tastes.

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Care Provided by St Martin's Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellen Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Martin's Court Care Home Reviews (59)

Total of 59, showing 1-20
9.5

St Martin's Court Care Home has a Review Score of 9.5 (9.537) out of 10, based on 12 reviews in the last 2 years. Over all time St Martin's Court Care Home has 59 reviews.

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Review from P E (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so good to see my mother enjoying the company of the other residents. The care and facilities are very good. All the family think that this home is what was needed for our mother, as she was mostly on her own in her home.

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Review from G H (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to everyone at St Martin's Court for making my mother and myself so welcome. I feel a part of one big family. Nothing is too much trouble. Thank you.

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Review from J L (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good, however, there was one male carer whose attitude was not so good. This was reported a few times but the carer still remained with my father.

Reply from Clare Sheehan, Careline Advisor at St Martin's Court Care Home

Thank you for taking the time to complete the review for St Martins Care Home and giving such positive feedback. I am sorry your father experienced concerns with one male member of the care team, once this was escalated to the Home Manager appropriate steps were taken with our Human Resources Team to fully investigate and address.


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Review from L E (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother is receiving. The home is always spotless and no sign of urine smelled. Always fresh and this is something I have observed in other homes not to be. So 10/10 from me. The staff are hard working, very kind and patient. Cannot do enough for the residents. The
sounds of laughter as they engage with residents. In a perfect world, there could be more staff but with the staffing levels they have, they are doing an incredible job.

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Review from G T (Son of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant environment, friendly staff. Premises clean and well maintained. My father definitely more settled here than he has been in the other respite location.

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Review from S J (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on 5-6-24 in St Martins Court after 9.5 years and in that she was looked after to a very high standard. The staff were so polite to mum and family and we couldn't have asked for anything better. Would recommend the home to anybody you should be very proud of the management and staff.
Thanking you.

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Review from T D (Daughter-in-law of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here since September 2023. In that time we have found all staff to be very professional in their approach. If we have had any issues the manager has always been very approachable and helpful to help us get these resolved. The home puts activities/shows on for the residents
which is great. The menu choices and food presentation is excellent. Staff always call for a monthly review which gives us peace of mind too.

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Review from C W (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at St Martin's Court from the hospital that he had spent some weeks in. On arriving, the staff knew his needs and addressed them so attentively. The home is extremely clean and very secure, which was so important to me. Each and every member of staff was always friendly and welcoming.
In the very short time that my father was there before he passed away, a care worker there always listened to my questions and gave the answers and the care and respect my father needed. I cannot explain how grateful I am to that staff member for her care, attention and dedication to my father and her job. She is a credit at the home. Thank you so very much.

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Review from D F (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and brilliant to the residents. Very efficient and kind. My mam and dad love it there and can't praise it enough. My brothers and I are glad they are looked after and cared for so respectably. (100%).

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Review from David A (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Martin's Court are exceptional, always ready to assist and help. The facilities are clean and well organised. My father is very happy there. I would highly recommend it!

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Review from J G (Daughter-in-law of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff always happy to help - very clean and my mother-in-law is always dressed lovely.
Food is plentiful and they have drinks all times.
Extremely pleased with everything and have no complaints.

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Review from A M (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad seems happy at the home. Personal hygiene could be better. Staff are friendly and helpful. Communication of daily activities could be better.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at St Martin's Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Please do contact the home team to discuss any aspects of your father’s care, including personal hygiene; we will be more than happy to help. We are delighted to share we have a new well-being coordinator who will be working with families to involve them in the day-to-day activities of the home, and all notice boards will be kept fully up to date with all activities on offer.


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Review from Linda T (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recommend this care home 99.9% The manager is amazing; she gave me her own mobile number for direct contact. As I said, 99.9% of carers are great! Just one is so unprofessional but had a word with the manager, and the problem will hopefully be solved.

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Review from Rowland J (Brother of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful staff that made the admission into the home less painful. Very happy, clean and bright environment. Had some lovely visits. Would highly recommend this home for anybody looking for a family member.

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Review from Susan F (Niece of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely atmosphere, caring staff and welcomed visits. Relative loved being here. So nice to see her happy.

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Review from John R (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems excellent. I haven't given a mark for food and drink because I haven't seen any, but I'm sure it's excellent. My mother seems happy here.

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Review from Rhiannon W (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at St Martin's have been more than accommodating to my father and his needs. They have also been wonderful at setting my mind at rest, particularly when he first arrived.


Due to Covid restrictions, I have been unable to see his room myself, but my father speaks highly of the facilities.


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Review from I W (Wife of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I happy with the care my husband is getting and satisfied with the Covid rules were and still are in operation.

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Review from K F (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience has been very positive every time I speak with my mum. She seems very happy and expresses that she is being well looked after. Also, the person who does the bookings has been very kind and professional.

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Review from Dean W (Son of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review doesn’t just relate to November 2020 - it includes the entire time my mother has been resident there - since July 2019. To say the staff there have been brilliant would be a huge understatement and would do the staff a huge disservice. They’re all wonderful. Every question has been replied
to, and every request has been met. Most recently, the staff have been immensely accommodating, helpful and understanding. They’ve kept me updated with all procedures instigated by head office - before I’ve had any correspondence. The lady conducting the COVID tests to enable visits to residents has been outstanding. That said, all the staff there have gone above and beyond to help me and Mum. I can’t sing their praises enough - they’re all brilliant. I don’t know what else I can say - if your loved one needs professional care and nursing, St Martin’s Court [nursing care] and the Lodge [residential care] should be at the top of your list for a placement.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for St Martin's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for St Martin's Court Care Home is calculated as follows: ( (100 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for St Martin's Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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Frequently Asked Questions about St Martin's Court Care Home

What types of Care is St Martin's Court Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Martin's Court Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does St Martin's Court Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at St Martin's Court Care Home?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is St Martin's Court Care Home to the centre of Swansea?

3.0 mile(s) as the crow flies, distance by road may be significantly further.