St Martin's Court Care Home

69 Martin Street, Morriston, Swansea SA6 7BJ
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9.5 59 Reviews
  • St Martin's Court Care Home, Swansea
Nestled within the peaceful, residential area of Morriston, on the outskirts of Swansea, St Martin's Court Care Home is a warm and welcoming home offering a plethora of amenities for residents to enjoy.

Delivering residential and nursing care to older people, the care team get to know each resident, allowing them to deliver completely person-centred care that is based on their unique needs and preferences. The same approach is taken by the catering team, who always take into account personal tastes whilst also implementing their understanding of nutrition, ensuring each meal time is an enjoyable moment.

Community is an integral part of life at St Martin's Court. The team supports residents to build strong relationships in the Morriston neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle in, and with a focus on quality of life, the home supports residents to keep engaged in life, taking part in things they enjoy to do. Whether it be watching a movie in the cinema, enjoying a pamper at the nail bar or relaxing with a cup of tea with other residents or loved ones in the tea room, St Martin's is well equipped to cater for all interests and tastes.

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Care Provided by St Martin's Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ellen Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Martin's Court Care Home Reviews (59)

Total of 59, showing 41-59
9.5

St Martin's Court Care Home has a Review Score of 9.5 (9.537) out of 10, based on 12 reviews in the last 2 years. Over all time St Martin's Court Care Home has 59 reviews.

Overall Experience

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Review from B G (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were resident in the above home. My father until 2009 and my Mum April 2018. Both received excellent care. Due to living away from Swansea, I was able to have dinner whilst visiting. The food was always excellent. I was kept well informed about my mother's health as I would phone each
day and visit every 2-3 weeks. The Manager does her job very well as do all the staff. I shall miss their kindness.

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Review from Cari J (Granddaughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at the accommodation for approximately 2 years. He has gained weight, has his feet, nails and hair done in a friendly, non rushed fashion, to a high-quality standard. Food is always fresh and varied and always smells lovely. The staff are always friendly towards my grandad and don't
mind what time we visit. My grandad trusts the staff. One staff member is always on top of any queries my Grandad may have, she regularly updates me on everything to do with him. However, I have never met/spoken to any senior management but I don't know if they have any.

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Review from Sylvia H (Friend of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I went to visit my friend, I found the home very welcoming, happy and very clean. The staff were also very friendly.

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Review from Mair L (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, staff helpful and friendly.

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Review from Jayne A (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home with amazing staff who were clearly committed to their job. The rooms were clean and homely. It was clear to see that the staff treated my Mum with dignity, nothing was too much for them. My Mum was clean and genuinely cared for. Choice of meals was good. The interaction between
staff and residents was incredible. It put my mind at rest every day leaving my Mum knowing that she was in the safest of homes.

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Review from Joanne D (Niece of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were kind and considerate during my Aunt’s short stay at the home. We were made to feel welcome and nothing was too much trouble. She was well cared for in a comfortable, homely environment.

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Review from David P (Son of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is run very efficiently and I have found the care staff and admin staff to be very helpful. They all make a big effort to sort out any problems that arise.

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Review from Dezrina J (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service at this home.

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Review from J B (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in the home for 6 weeks. During that time I found the staff to be friendly and attentive to my mum's needs.
My only concern is that after 5pm the staffing levels did not always appear to be sufficient and the buzzer for attention was constantly sounding, which was disconcerting.

Reply from Claire Hurworth, Careline Manager at St Martin's Court Care Home

Many thanks for taking the time to raise your concern with me and I value your feedback. I’m sorry that you had the perception that after 5pm there seemed to be fewer staff on duty than the rest of the day. Our staffing levels are the same throughout the day and evening periods and we keep them under constant review. 5pm can be a busy time of the day when some residents may want to go to their bedrooms or others are requesting support, using their call bells to summon staff.


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Review from Claire M (Niece of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home/setting for a relative or loved one is one of the hardest choices to make. Since my uncle has been at St Martin's, we know he is in very good hands. The level of care he receives is fantastic and professional. The communication is brilliant, his room is always clean and
tidy and if he wants anything doing, the handyman is there to do it for him. All the staff are friendly and most importantly, my uncle tells us how wonderful they all are. The food menu is 1st class, lots of activities, trips out and onsite facilities are outstanding. My uncle and ourselves couldn't have chosen a more happier home than St Martin's.

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Review from Alan T (Son of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived with you after 12 weeks in hospital with an infection, meanwhile, her legs had gone and is unable to walk.
Since coming to you, she was showed some progress and is looked after very well with the carers. It has not been easy for me as I have lived all my life with my mother, but I
know she is happy with you and in very good company.

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Review from Sandra G (Daughter of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Short of staff- when residents ask to go to the bathroom they have to wait for ages for carers to take them.

Reply from HC-One, Careline Team at St Martin's Court Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
A concern was raised regarding the staffing levels and that on occasions the Residents have to wait for assistance for the toilet.
As a care home, we are regulated by CSSIW and we work to our allocated staffing levels. We do not go below these levels.
We take all concerns raised seriously and we have reviewed our procedures to try and improve the quality of the care and support provided.
This has been a positive exercise, which has allowed the home to change the staff allocation procedure which has promoted the care staff working in a more person-centred way.
There will continue to be occasions when Residents may need to wait for assistance however we aim to keep this at a minimum.
We will continue to monitor and review this.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Jeffrey H (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the telephone call from my wife enquiring on this home, we were so impressed. Everything was explained about the facility. We were crystal clear on all information and invited to view. We found everything clean, warm and welcoming and very homely. To say we are impressed is an understatement. The
staff from top to bottom are a credit to the name St. Martin's. They treat residents with such dignity and friendliness. They are always smiling, always a warm greeting, make you aware of any problems straight away and go out of their way to accommodate any problems or concerns. Believe me when I say my mother can be challenging, but hats off to the staff, they are so patient bless them. I feel I could not find anywhere better than St Martin's. I even jokingly asked if I could put my name down on the waiting list.

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Review from Jon (Relative of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very nice and very hard working. Relative always smiling and eats well. Some cleaning needed on occasions. Manager very welcoming and helpful.

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Review from Tracey M (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall St Martin's Court is a lovely care home, but there are a couple of issues, namely not enough staff, which then interferes with activities, because there is not enough staff they can't do activities. Also the food is lovely but it is repetitive, you know from week to week what you are having,
they could change it a bit.

Reply from HC-One, Careline Team at St Martin's Court Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We endeavour to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We have also provided all homes with a minibus so that day trips can be arranged for Residents.
Sometimes, due to staff sickness or vacancies, we are unable to deliver the programme of activities we want to. Please be assured that in these situations we are working very hard to rectify the situation as quickly as possible. We apologise again for the inconvenience caused during these times.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
The Home Manager operates an open door policy; please feel free to pop in for a chat at any time to discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Tracey D (Great-Niece of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care manager at St Martin's nursing home is excellent. She is extremely helpful and a very caring person. Nothing is too much trouble for her and she is dedicated to her position as a care manager. She knows every patient by name and is not afraid to get her hands dirty. The majority of the carers
are cheerful and helpful. St Martin's could do with full time permanent nursing staff as there are always agency nurses there so many different ones and they don't know the patients. I would recommend this nursing home because if you have a problem it will be sorted immediately by the excellent care manager and I know my great aunt is in safe hands.

Reply from HC-One, Careline Team at St Martin's Court Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


You have highlighted concerns around the use of agency staff at the home. HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.


As such, the use of Agency staff is only permitted in our homes when all other options to fill a staffing vacancy, or sickness absence, have been explored.


The use of agency staff is common throughout the care sector, and as you will have probably heard in the news, is generally the result of a national shortage of Registered Nurses. This shortage has impacted both the NHS and care homes over recent months, and has led to many care organisations having difficulty finding high quality, permanent carers and nurses.


Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.


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Review from Peter R (Nephew of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle entered St Martin's Court on 19th February 2016. He has settled in really well thanks to the excellent care given. The administration is very efficient and I have nothing but praise for all the staff.

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Review from Martin W (Son of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother likes it here, every time I go there if I want to know anything the staff let me know.

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Review from Marian E (Daughter-in-law of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very nice place to be, the staff are very helpful. They answer any of your questions, it is a clean home and the residents look happy there.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for St Martin's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for St Martin's Court Care Home is calculated as follows: ( (100 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 142 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for St Martin's Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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