Pen-y-Bryn has a Review Score of 8.1 (8.132) out of 10, based on 1 reviews in the last 2 years. Over all time Pen-y-Bryn has 7 reviews.
Review from Paul F (Son of Resident) published on 5 September 2023
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Review from R P (Son of Resident) published on 24 January 2023
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Review from Susan K (Daughter of Resident) published on 18 May 2018
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Reply from Steven CLARK, Manager at Pen-y-Bryn
Hi Susan, Firstly please accept our condolences for the recent loss of your Mum; her passing was upsetting for the team that would have cared for her over the years. Secondly, thank you for your kind comments which I will pass on to the team. Take care and kind regards.
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Review from Richard T (Son of Resident) published on 18 April 2018
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Reply from Steven Clark, Manager at Pen-y-Bryn
Thank you Richard for your kind words. I will pass your comments onto the team. Kind Regards.
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Review from Chris S (Son of Resident) published on 13 February 2018
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Reply from Steven Clark, Director at Pen-y-Bryn
Thank you Chris for your kind words which I will pass on to the staff. Kind regards.
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Review from Christine P (Daughter of Resident) published on 7 July 2017
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Reply from Steven Clark, Director at Pen-y-Bryn
Thank you so much Christine for your kind words and please accept our condolences for the recent loss of your Mum.
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Review from Julia O (Niece of Resident) published on 21 March 2016
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The Review Score of 8.1 (8.132) out of 10 for Pen-y-Bryn is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Pen-y-Bryn is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.132 Points relating to the number of positive Reviews for Pen-y-Bryn is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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