Swn-y-Gan

Banc Bach, Penclawdd, Swansea SA4 3FN
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9.7 42 Reviews
  • Swn-y-Gan, Swansea
Swn-y-Gan has been purpose-built to offer a wide range of nursing, suiting individuals in need of a wide range of care solutions. Adhering to a reputation of friendly and loving care, the home looks to support continuous interaction in an atmosphere that family members feel pleased upon visiting.

Looking for a family feel within the home itself, care workers take a personalised approach to each residents' needs in line with recognised care standards.

The residential service at Swn-y-Gan is based on loving, caring and sharing.

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Care Provided by Swn-y-Gan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Otten-Jones (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Swn-y-Gan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,150
    • Self-Funded Nursing Care £1,250 – £1,350

  • During our pre-admission assessment process we are able to provide a fee based on needs of the person seeking a placement, the room facilities, etc.


    For further details please contact the Home Administrator.
  • (these prices are only a guideline, please contact Swn-y-Gan to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • San-Y-Gan offers an open visiting policy and do ask that people are considerate that certain times of the day can be busier than others, such as in the morning and around meal times.


    Family and friends are welcome to visit during meal times if they wish to assist the resident with their dietary intake, and companion meals can be provided with advanced notice.


  • Parking

  • The home hosts 2 carparks, one at the front of the property and one at the rear which is accessible via Bethel Lane at the side of the property.


Swn-y-Gan Reviews (42)

Total of 42, showing 1-20
9.7

Swn-y-Gan has a Review Score of 9.7 (9.694) out of 10, based on 12 reviews in the last 2 years. Over all time Swn-y-Gan has 42 reviews.

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Review from I M (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been seven months in the care of Swn-y-Gan. He was admitted a very sick man. He has been nursed with such devotion. The outcome is a man participating in art therapy and interacting in social situations in a way I never thought possible again. The staff are like a family with a sick
relative. Their love of their work can reduce me to tears.

Reply from Kirsty Otten-Jones, Manager at Swn-y-Gan

Thank you for your kind words, really appreciate the feedback.


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Review from Helen G (Niece of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is five start. There is nothing to much for the staff. It's very much a family atmosphere.
As a visitor I am always offered tea coffee and cake.
The amount and variety of things happening and things to do amazing.
I can't recommend this place enough.

Reply from Kirsty Otten-Jones, Manager at Swn-y-Gan

We really appreciate your feedback and kind words. The review will be fed back to the staff.


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Review from Susan H (Wife of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express my heartfelt thanks and gratitude to the dedicated staff at Swn Y Gan for their kindness, care and compassion shown to both my husband and myself during his stay.
We could not have asked for better.

Reply from Kirsty Otten-Jones, Manager at Swn-y-Gan

Thank you so much for your kind words, It was our absolute pleasure.


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Review from D H (Husband of Resident) assisted by family/friend published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, as a family, we are very happy with the care for my wife. The staff on the whole are kind and considerate. However, communication between staff and shifts could be improved as messages from the family ie outings etc are not always relayed.

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Review from R P (Husband of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for with love and respect.
The same love and respect has also been given to myself.
I appreciate the patience and time given to me when I need to talk about my wife's care and my own personal issues.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your kind words, they mean a lot to the staff.


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Review from G P (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the overall care provided to my mother in the 18 months or so she has been at Swn-y-Gan. However, there are areas of concern/things that could be improved. Very good staff have been leaving in recent months and these need to be replaced with the same level of experience and
care. For a long time, the wifi/internet was poor but this has now been addressed with a booster. The garden is not being looked after, lots of weeds, which is an eye sore, especially at the front. There used to be lots of different activities with monthly timetables but these are reduced with no timetable anymore. Finally, my mother likes to have sips of coffee but sometimes it's cold or too much milk. These are the reasons the overall experience is downgraded.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your feedback and we will look into the areas you have identified. If you wish to speak to a member of the management team please do so and we can deal with any concerns or areas of improvement speedily.


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Review from P B (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Swn-y-Gan are amazing, special people! Unfortunately, my dear mother suffers with a difficult, sad illness, thankfully she is superbly cared for by all the wonderful staff with love and dignity. Swn-y-Gan gave us all the assurance, trust and answers needed to know. We were very fortunate
to have found this lovely nursing home. They also show caring concern for the family and are always on call for us. Thank you Swn-y-Gan for all the excellent care to my dear mother. We are one big family and you are simply the best. Thank you.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your feedback and we will look into areas that have been raised, please feel free to speak to the management team at any time so we can speedily rectify things for your mum or you.


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Review from Tracy S (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffers from Alzheimer's has been a resident since March 2022. I believe she receives excellent care from all the staff and they are always very friendly and helpful during visits. My mother is kept clean and tidy, her hair is attended to regularly by a hairdresser. Overall, I would suggest
that Swn-y-Gan is a very good nursing home and meets the needs of those they care for.

Reply from Simon Ford, Deputy Manager at Swn-y-Gan

Thank you for your kind review, it is a pleasure to look after your mum and your feedback will be passed to the staff team.


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Review from A T (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident of Swn-y-Gan for the last two years. Over that time, she has been very happy, and if there is ever an issue eg. food, the staff have spoken with her very professionally and catered to her individual needs. Our mother is very appreciative of the staff, and as she has full
mental capacity, she is able to converse with the staff at all times. We have found her room to always be very fresh, clean and tidy, which is extremely important to our mother's health and well-being.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your review; your feedback is greatly appreciated and will be fed back to the staff team.


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Review from Marshall L (Son of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care of my mother. Lovely, caring, friendly staff. Great food. Very nice room and always spotless. Always a cheerful welcome and willingness to help with anything. Couldn't be happier with the service.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your lovely review, it is good to hear.


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Review from Patricia B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swn-y-Gan Nursing Home took all my concerns and worries away when my dear mother became a resident. It is a wonderful, caring, homely nursing home. All the fantastic staff go above and beyond their duty of care with love and compassion; they can be approached in confidence if there is something to discuss
and always listen and understand. Swn-y-Gan is now my extended family, giving me the confidence and knowledge that all my mother's needs are professionally cared for and she is loved dearly. I extend a big thank you to all of their excellent, five-star, loving care on a daily basis, and I highly recommend this brilliant nursing home. Thank you.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your lovely review. We are so happy that you feel supported by the staff and management at Swn-Y-Gan.


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Review from M E (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone who works at Swn-y-Gan, from the cleaners, laundry lady, cooks, staff and office workers, most helpful and considerate.
My husband has gone through a difficult month, but the staff keep trying to keep his strength up and do the best they can for him and hope now to get him up
and out of bed so that he can join the other residents in the lounge. Many activities take place in the lounge, and although he is unable to participate, I feel he will benefit from being there. I do hope the medical staff who treat him will hurry up to approve this and help to get him back onto a more solid diet as he does enjoy his food.

Reply from Simon Ford, Deputy manager at Swn-y-Gan

Thank you for your lovely review; we will endeavour to meet your and your husband's wishes to achieve a better daily life for him.


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Review from Sue D (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention to detail shown to my mother and the family are faultless. There is no limit or restrictions on the communication between the staff and ourselves. From the outset, we have been encouraged to voice even the slightest of concerns. We could not imagine anywhere better for our beloved
mum.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you so much for your kind words; we all appreciate the feedback.


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Review from B R (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Swn-y-Gan as an emergency due to illness. Her care from day one has been exemplary. She is now there permanently, and the family have peace of mind that she is being so well looked after. Swn-y-Gan also has excellent Covid protocols in place.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you for your review it means a lot to us and we are pleased that your mum has settled in well and you are happy.


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Review from Anne A (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursing home. Very friendly, helpful and professional staff. Very kind to Dad.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you for your positive words; they are appreciated by us all.


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Review from John H (Brother of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has improved remarkably since moving to Swn-y-Gan and is receiving excellent care from the very caring staff and is very happy there. They have encouraged him in every way, and he is now eating well and improving week by week.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you for your positive comments; they are truly appreciated by all of the team at Swn-Y-Gan.


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Review from J L (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent a short time at Swn-y-Gan. It became very clear very quickly that the staff went over and above their duties in their care for her. We could not have picked a better place for her. It has been our privilege to be a part of the Swn-y-Gan family.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you so much for your kind words; the staff and management always appreciate the support.


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Review from J E (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last 8-months of his life in Swn Y Gan. The staff have all been outstanding, and the care and support have been amazing. I would recommend Swn Y Gan to anyone looking for specialised care with Parkinson’s and physical difficulties as they are so patient, caring, friendly and understanding.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you for your kind words, they are much appreciated by all of our team.


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Review from Stephen J (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised my mother needed 24/7 care, something we could no longer provide at home, we waited until there was a vacancy ay Swn-y-Gan. The care provided every since has been first class, especially during Covid.

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Review from Deborah H (Daughter of Resident) published on 27 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Swn-y-Gan nursing home for nearly a year and only recently have I been able to visit her (due to Covid regulations) these visits have meant so much to me and have made all the difference to both of us.
The staff have all been incredible with my mum and also to me when I have phoned
weekly to check on her health and wellbeing over the last year. They have all been very caring, attentive and very professional during this pandemic.
I am really looking forward to seeing my mum’s bedroom and the facilities in the home as lockdown eases.
I am also very excited about being able to take my mum out for ice cream and a ride out in the car in due course.
A big thank you to everyone at Swn-y-Gan Nursing Home

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Swn-y-Gan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Swn-y-Gan is calculated as follows: ( (109 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swn-y-Gan is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Kirsty

Kirsty Otten-Jones

Job Title: Manager

Joined: 2022

Kirsty joined the team in 2022 from a local care home having worked as the Clinical Lead.


With experience working in the NHS and Private Sector, Kirsty boasts a plethora of skills ideal to support the residents at Swn-Y-Gan Nursing Home.


Through effective leadership and support of the staff team, Kirsty promotes a person-centred approach with residents and a relationship-centred approach with family members so that the care provided is of the highest quality.


Leanne

Leanne Wells

Job Title: Home Administrator

Joined: 2020

Leanne joined the team in Swn-Y-Gan in 2020 and has been valuable in supporting the Management Team with the administration associated with Swn-Y-Gan.


She is responsible for answering phones, managing resident fees, bill payments, and general day-to-day administration tasks.


Frequently Asked Questions about Swn-y-Gan

What types of Care is Swn-y-Gan registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swn-y-Gan provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Swn-y-Gan have?

There are 28 Single Rooms.

What are the Facilities & Services at Swn-y-Gan?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swn-y-Gan to the centre of Swansea?

7.4 mile(s) as the crow flies, distance by road may be significantly further.