Swn-y-Gan

Banc Bach, Penclawdd, Swansea SA4 3FN
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9.7 42 Reviews
  • Swn-y-Gan, Swansea
Swn-y-Gan has been purpose-built to offer a wide range of nursing, suiting individuals in need of a wide range of care solutions. Adhering to a reputation of friendly and loving care, the home looks to support continuous interaction in an atmosphere that family members feel pleased upon visiting.

Looking for a family feel within the home itself, care workers take a personalised approach to each residents' needs in line with recognised care standards.

The residential service at Swn-y-Gan is based on loving, caring and sharing.

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Care Provided by Swn-y-Gan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Otten-Jones (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Swn-y-Gan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,150
    • Self-Funded Nursing Care £1,250 – £1,350

  • During our pre-admission assessment process we are able to provide a fee based on needs of the person seeking a placement, the room facilities, etc.


    For further details please contact the Home Administrator.
  • (these prices are only a guideline, please contact Swn-y-Gan to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • San-Y-Gan offers an open visiting policy and do ask that people are considerate that certain times of the day can be busier than others, such as in the morning and around meal times.


    Family and friends are welcome to visit during meal times if they wish to assist the resident with their dietary intake, and companion meals can be provided with advanced notice.


  • Parking

  • The home hosts 2 carparks, one at the front of the property and one at the rear which is accessible via Bethel Lane at the side of the property.


Swn-y-Gan Reviews (42)

Total of 42, showing 21-40
9.7

Swn-y-Gan has a Review Score of 9.7 (9.694) out of 10, based on 12 reviews in the last 2 years. Over all time Swn-y-Gan has 42 reviews.

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Review from Carol S (Niece of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in Swn-y-Gan since 2018, and I have been very pleased with the care she has received. Also, the staff keep me up to date with my auntie's care and progress. We visited today for the first time since 2019. They had a pod where we could see my auntie and she could see us; it was soo
good and ensured that we were all safe and protected from Covid. The staff were extremely kind and supportive, and made our visit very enjoyable and reassured me that she was having the best care possible.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you so much for your review and for your understanding of the work our staff are doing during these difficult times.


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Review from David O (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care at Swn-y-Gan has been outstanding. We have found all the staff kind, considerate and passionate towards my mother.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you so much for your kind words; the staff truly appreciate them.


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Review from Nicola J (Daughter-in-law of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with brilliant staff.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you so much for your comments and understanding; they are much appreciated by our team.


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Review from Gareth J (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful under the current circumstances as visiting is limited.

Reply from Jayesh Mehta, Proprietor at Swn-y-Gan

Thank you so much for your comments and understanding. The last year has been harder than normal, and we are all so looking forward to getting back to more normal safe times.


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Review from W J (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia, aged 84, I myself I am 84 and have heart problems. After she became totally incontinent I was unable to look after her. We have carers who came twice a day to wash her and put her to bed. In the meantime, I saw to her every need. Eventually, it became necessary to have her admitted
to a care home, one of the best according to our local medical practice. Since being admitted I have more time and peace of mind knowing she is being well cared for.

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Review from T D (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing home is clean and tidy. The staff are wonderful. Mum's care is exemplary. We are always welcomed, more importantly, Mum is happy and I feel that I leave her in safe hands when we are not there.

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Review from D G (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring.
Mum always looks clean and well cared for.

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Review from Paul G (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was resident at the home for 2 years until he, sadly, passed away this week. Both myself and my mother cannot fault the levels of care and dignity shown by all staff and management at the home. Especially towards the 'end of life' when he was made so comfortable and shown the highest levels of
dignity. Thank you ever so much!!
We highly recommend this home to anyone looking for a warm, loving and caring environment.

Reply from Karen Wells, Manager at Swn-y-Gan

Thank you so much for your very kind words.
It was an absolute pleasure and a privilege to care for your dad and to have him and all your family as part of the Swn-y-Gan family.


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Review from Sandra E (Daughter of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Swn-y-Gan is an outstanding nursing home that excels in all areas, the management and staff are superb and nothing is too much trouble for them they go above and beyond their duties to ensure that not only the care of their resident but also their family needs are catered for. Residents are treated
with care, respect and dignity. Food is varied and homemade and always a good choice of meals. Staff interact with residents and have a lovely caring relationship and the overall atmosphere is a very happy environment.

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Review from Kathryn U (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Sen-y-Gan for around 18 months. The care she has received has been second to none. Her general health has improved enormously and staff have worked hard to build friendly relationships with her. The food provided deserves a special mention it's great! Visitors are always made
to feel welcome and there is an open and inclusive approach to my mother's care. I really couldn't ask for more.

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Review from Fiona C (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely small family-run home with 28 residents - consistency of the same staff and all have a lovely rapport with the residents. Very clean and modern - good activities and entertainment throughout the year. Homemade food, good variety - any questions needed to be answered - the staff will help in
any way.

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Review from Walter E (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find this home fantastic. From the owners to all the staff - they are very caring in all aspects. They all go that extra mile for the residents. It's a lovely home.

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Review from Caroline M (Daughter-in-law of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, friendly, caring nursing home near to my mother in law's family. Staff always willing to help resident and family. Food lovely and if a resident does not fancy what is on the menu, there is always a second choice.
My mother in law likes sharing a room as it makes her feel safe and she enjoys
all the entertainment.
As a family, we are happy and confident that the resident is having the best possible care whilst we are going about our everyday lives.

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Review from Deborah S (Niece of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home I would highly recommend it. The home itself is kept spotless always smelling clean and fresh, well-maintained furnishings and fixtures and decor very homely. The staff are always kind, compassionate, helpful and treat the residents with dignity and respect. Nothing is too much
trouble for them. The food is freshly made good quality and variety of menu choices available. My aunty's health and well-being have greatly improved since her move to Swn-Y-Gan.

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Review from Sheila (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault any aspect of the standards at Swn-y-Gan.
The staff provide the utmost care and attention to all care users and nothing is too much trouble.
Swn-y-Gan offers a home-from-home attitude and every effort is made to make my mothers stay as welcoming and comfortable as possible.

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Review from Udo B (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff is very professional, efficient, friendly and helpful.
The home is always smelling pleasant and is clean.
When I am too old to look after myself, I would be happy to be cared for in Swn-y-Gan.

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Review from Barbara G (Wife of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and I had to find a nursing home. I visited two a day in the Swansea and outskirts. After visiting for three weeks I asked myself which would I like to visit and be happy with him being in. When I visited the home I felt this was the one. He has been there one month and seems
to have settled there and is looked after really well.

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Review from Jane (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited most of the nursing homes in Swansea and having had direct experience of three others within the last 18 months Swn-y-Gan stands head and shoulders above everything I've seen in terms care management and friendliness. The residents are genuinely cared for. The staff are carers in reality
not just a job title. The open welcome to all visitors is unrivalled compared to the chilling indifference experienced elsewhere. Residents are afforded dignity and tolerance. Nothing is too much trouble and requests are dealt with promptly, with kindness and humour. This is how care should be. A centre of excellence.

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Review from Hywel R (Son of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this home in March 2008 at the age of 92 years and in July of this year, 2016 celebrated her 100th birthday there. She has always had wonderful care from all the staff from day one up to the present time. Nothing is ever too much trouble for them and as my Mum is bed bound now, then
that care is exceptional. The food is excellent and all the rooms are the same. Everything is spotless and in its place. A truly magnificent nursing home.

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Review from Helen (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are professional and compassionate towards my mother and immediate family. My mother is treated with warmth and respect at all times. My mother told a relative it was the best hotel in Gover.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Swn-y-Gan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Swn-y-Gan is calculated as follows: ( (109 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swn-y-Gan is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Kirsty

Kirsty Otten-Jones

Job Title: Manager

Joined: 2022

Kirsty joined the team in 2022 from a local care home having worked as the Clinical Lead.


With experience working in the NHS and Private Sector, Kirsty boasts a plethora of skills ideal to support the residents at Swn-Y-Gan Nursing Home.


Through effective leadership and support of the staff team, Kirsty promotes a person-centred approach with residents and a relationship-centred approach with family members so that the care provided is of the highest quality.


Leanne

Leanne Wells

Job Title: Home Administrator

Joined: 2020

Leanne joined the team in Swn-Y-Gan in 2020 and has been valuable in supporting the Management Team with the administration associated with Swn-Y-Gan.


She is responsible for answering phones, managing resident fees, bill payments, and general day-to-day administration tasks.