Cwm Cartref Care Home

Commercial Road, Rhyd-y-Fro, Pontardawe, Swansea SA8 4SS
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Top 20 carehome certificate
9.9 27 Reviews
  • Cwm Cartref Care Home, Swansea
Situated in Swansea, Cwm Cartref is a friendly home with a family feel throughout. The home has a relaxed and warm atmosphere and a dedicated care team of experienced staff.

High quality care is delivered and care plans are tailored to each residents’ specific needs. The care team is highly trained and are committed to ensuring that resident care needs are met and each resident is content and happy. Staff work to maintain a lively social atmosphere where residents and visitors feel at home and welcome. In addition, great attention has been invested in the creation of a comfortable, modern environment which includes outstanding fine dining facilities, spacious communal lounges and relaxing, well-equipped bedrooms for all residents.

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Care Provided by Cwm Cartref Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Oli Reynolds (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cwm Cartref Care Home Reviews (27)

Total of 27, showing 21-27
9.9

Cwm Cartref Care Home has a Review Score of 9.9 (9.923) out of 10, based on 22 reviews in the last 2 years. Over all time Cwm Cartref Care Home has 27 reviews.

Overall Experience

  • 25
  • 2
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Date Published

27
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5

Review from Gaynor E (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Cwm Cartref for two and a half years and I have nothing but good things to say about the home. Staff are friendly and welcoming and very aware of all residents' different needs and ‘little ways’. The food is so good I’m thinking of booking myself in. Mum always looks well cared for
happy. Thank you to everyone there.

Reply from James Colburn, Manager at Cwm Cartref Care Home

We are so pleased to ready your lovely review of Cwm Cartref, it is a pleasure to care for your mum. Your kind words are a testament to the hard work and dedication of our kitchen team. If you have any specific dishes or dietary preferences you'd like to see more of in the future, please don't hesitate to let us know. We are always open to feedback and aim to continually enhance the dining experience for our residents.


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Review from M L (Granddaughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely exceptional, the care my grandfather receives is outstanding and has been since the day he joined them all. I can't thank you all enough for your kindness, fantastic caring and hard work of the staff. From the bottom of all our hearts thank you for everything. He hasn't
got long left now but he's being made to feel as comfortable as possible and for that, we're extremely grateful.
Well done Cwm Cartref!

Reply from Rebecca John, Registered Manager at Cwm Cartref Care Home

Thank you for your wonderful feedback, we are so pleased to hear your grandfather has settled in. The team work hard to provide a comforting environment so all residents feel welcome. It has been lovely getting to know your grandfather and the care team loves the satisfaction and relief he gets from using his fidget book! 


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Review from Jessica S (Friend of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very warm and welcoming. They are also very approachable. We feel our friend is very well looked after here with all his needs met, he is very happy here.

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Review from C M (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far Cwm Cartref Care Home has done more for my mum in a couple of weeks than her old home has done in the last six months.
She is no longer banging her head in pain, her teeth are clean and her breath fresh. Her appearance is clean and tidy. They even took a photo of her monkey and put it on her
wall so the carers know he's her best friend. Friendly staff and management who I've nagged about loads of aspects of Mam's care as I'm a bit of a control freak - looking forward to many happy months here.

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Review from Mark B (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good location of home. Competent and friendly staff. Secure entrance/exit (logged).

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Review from Pat (Daughter of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home. Spent two days visiting my mum. Every member of staff give 120%. The care they give is outstanding and nothing is too much for them. The food is amazing and all home-cooked. Lots of activities for the residents. I am so happy my mum is being cared for at Cwm Cartref. Lovely
atmosphere, very clean, what more can I say? Thank you to all the wonderful staff, you are amazing.

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Review from Dave M (Son of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with a large brain tumour and was given 4 to 6 weeks to live. My sister and I selected Cwm Cartref because of cleanliness, modern facilities, extremely confident, professional, dedicated staff and the overall feel of the place. One thing that did impress me during our assessment
visit was that 2 careers were eating their lunch on the move. Two care homes we visited had more staff in the common room, eating and drinking coffee, than working. My mother's personality changed from day to day because of the tumour, and not once did the staff lose their composure and professionalism. The care that she received was above and beyond what they should have provided. I cannot stress enough that both my sister and I would strongly recommend Cwm Cartref Care Home, as they were wonderful, even towards the end of my mother's life. As losing a loved one is a very difficult, emotional time what amazed me was they made it much more tolerable. Plus they are nice people.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Cwm Cartref Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Cwm Cartref Care Home is calculated as follows: ( (240 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 259 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cwm Cartref Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Oli

Oli Reynolds

Job Title: Registered Manager

Cwm Cartref is a fantastic home, dedicated to providing exceptional care. We offer an expansive wellbeing programme and there is always something for residents to do. We are lucky to have a beautiful garden, spacious bedrooms and multiple lounges. The care team at Cwm Cartref is the homes’ driving force and it is inspiring to be a part of the laughter, shared stories, and moments of pure joy that unfold daily. I have worked within the care sector for 22 years, and I believe that nurturing a positive environment not only enhances the quality of care but also contributes profoundly to the overall happiness of our residents.