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Hollins Care Centre has a Review Score of 8.0 (7.954) out of 10, based on 1 reviews in the last 2 years. Over all time Hollins Care Centre has 4 reviews.
Review from Tian R (Son of Resident) published on 18 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Teresa Handford, Manager at Hollins Care Centre
Thank you for the lovely comments and caring for mum was our pleasure.
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Review from C G (Daughter of Resident) published on 8 November 2022
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Overall Experience
1.0 out of 5
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Review from Mel S (Daughter-in-law of Resident) published on 20 February 2017
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Overall Experience
2.0 out of 5
I found the staff to be friendly enough but very overstretched. My Mother-in-law was unable to walk and needed help to get to the bathroom. She was regularly told that staff were too busy to take her
Following the passing of my Mother-in-law, the family were very concerned about the lack of dignity she was afforded. I am also upset by the treatment of family who came to see her when they were notified she had passed; there was no care or concern for their feelings about how she ought to have been cared for. Comparing this with my experiences with care homes for my family members; this was significantly worse - very disappointing care.
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Review from Sian M (Daughter of Resident) published on 2 November 2015
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Overall Experience
1.0 out of 5
Reply from Ben Jenkins, Managing Director at Hollins Care Centre
I do not believe this to be a fair and/or accurate view of the Hollins Care Centre. The only point I would agree with is that our staff are excellent and go above and beyond the role when required to do so.
The lift in Hollins Park (One wing of the Hollins Care Centre) has been experiencing some problems recently. All concerned both care staff and management have taken immediate action whenever there has been a problem and sought to minimise the impact on our clients and ensure their safety at all times as well as the safety of our staff. We have called out our lift maintenance provider as soon as any faults occurred and they attended as per their stated response times. We have unfortunately experienced some delays in the delivery of parts from overseas but this is beyond anyone's control and we have always made the best possible arrangements during these times to ensure a minimal impact to our clients.
We have now ordered a new lift that will be installed in Hollins Park. However due to lead times for delivery and installation times this will not be in place until around Christmas. I should clarify that the installation time is only expected to be 3 weeks and that the existing lift will be serviceable until then.
I would also like to clarify that the current lift was always repaired (as per industry standard) in the shortest time frame possible and while there has unfortunately been several issues of late we have always been assured that the lift was now fixed. It is due to these repeated problems that we have made the decision to replace the lift. This is a very large capital expense for us and we are not a well funded industry either locally or nationally and a lift is not a piece of equipment that can be replaced at the drop of a hat due to lead times, installation times and the cost of funding the purchase.
We always put the safety and excellent care of our clients above all else and it is my understanding that the concerns this lady has all centre around the lift. I feel that it is completely unfair and misrepresentative of the Care Home as a whole and that her comments are designed to injure the reputation of the home and little else.
We have apologised to all concerned for the inconvenience and disruption caused and are doing our best to resolve the situation as quickly as possible. I would also like to state that we have always made it very clear to our staff how proud we are that they are so often the focus of such kind words for our clients and their families and how grateful we are for the outstanding job that they do in sometimes difficult circumstances.
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The Review Score of 8.0 (7.954) out of 10 for Hollins Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.900 for Hollins Care Centre is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) ) ÷ 10 Ratings = 4.9
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.054 Points relating to the number of positive Reviews for Hollins Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 1 Positive Reviews ÷ 18.4 = 0.054
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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