Swn-y-Mor Care Centre

Scarlet Avenue, Aberavon Beach, Port Talbot SA12 7PH
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9.8 38 Reviews
  • Swn-y-Mor Care Centre, Port Talbot
Swn-y-Mor is a 91-bed home offering high-quality residential, nursing and dementia care in the heart of Port Talbot. The home also offers care for younger residents with physical disabilities.

There are 88 team members offering specialist care for each of its service users. The home uses state-of-the-art technology to help deliver an exceptional level of care. These include digital care plans, medication management and 24/7 management for the home.

The home, which won the 2009 Care Home of the Year award, also offers virtual dementia training for staff, family, friends and professional stakeholders, so that everyone involved has a clear understanding of how to deliver exceptional dementia care.

Adjacent to the beach and with unparalleled ocean views, the home offers a peaceful environment for residents to live; the home has purchased specialist beach wheelchairs to enable residents to visit the beach and even go in the sea.

The enclosed garden at Swn-y-Mor allows residents to participate in exciting activities safely and freely, including mini-golf and wheelchair football. The home has its own gardening club for residents to join, which can help to enhance both their mental and physical health. Swn-y-Mor also has its own minibus, allowing for regular excursions and day trips.

Inside, the spacious home boasts five dining rooms and five lounges, its own Blush Boutique salon, and even a pub - The Creeky Joint - where residents can enjoy a retained sense of independence. Swn-y-Mor also has free Wi-Fi access for all, ensuring residents can stay connected.

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Care Provided by Swn-y-Mor Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ceri Breeze (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (91)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Number of floors: 2

Funding & Fees Guide for Swn-y-Mor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking available on grounds


Swn-y-Mor Care Centre Reviews (38)

Total of 38, showing 21-38
9.8

Swn-y-Mor Care Centre has a Review Score of 9.8 (9.759) out of 10, based on 20 reviews in the last 2 years. Over all time Swn-y-Mor Care Centre has 38 reviews.

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Review from B R (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Swn-y-Mor is a very good care home. Would recommend that staff wear name tags useful for residents and family and friends are able to know who one is speaking to, and agency staff can be easily identified apart from a change in uniform. Also, carers could, perhaps, aid residents to do tasks
and join in activities other than 'do you want to ...?' suggesting 'it's time you ...' or 'I have come to ...'. Negative replies stop the progress and well-being of residents. The majority of staff are very good.

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Review from D T (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite having POA over my mother's Health and Well Being, I am not contacted when my mother is upset and anxious. There have been times when the home has needed help with my mother's mental state and they have not contacted me, instead calling another family member. Even after speaking to the manager,
I was dismissed. This is hard as I was my mother's main carer these last few years. She is missing me as I have been stopped as a visitor through the care home having Covid. This is the second time in a month! My mother only became a resident there since Feb 2022; locked down within a week of her being there. The home allowed visitors on Monday the 14th March but locked down again on Wednesday the 16th. My mother has dementia and can't cope with not seeing me or my family.
It can only be the staff bringing Covid into the home. This was obvious when I witnessed a community nurse enter without an LFT or any other checks yesterday.

Reply from Rishi Sodha, Director at Swn-y-Mor Care Centre

We are sorry to hear about your concerns regarding Swn-Y-Mor care centre. Could I please ask that you email correspondence@handsale.co.uk so that these may be investigated


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Review from Lynnette R (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are very caring and loving towards their residents. My mother was looked after with a lot of respect and bags of care and love. Every staff member became like a family to us. The activities ladies work extremely hard to make sure the residents have things to occupy them every
opportunity. The cleaning staff, the laundry staff and the kitchen staff take care of all the resident's needs. The management staff are wonderful, and if there are any problems, they will do everything they can to sort things out.

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Review from Tracey S (Granddaughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This provision cares for the elderly with dignity, respect and empathy. This provision always has time to speak to family, and they are well informed and are very professional. We are extremely happy, and more importantly, my grandfather has no complaints and has settled in better than expected.

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Review from C N (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my view, the residents are cared for by Support Workers who are literally run off their feet and there needs to be more staff. There is very little personal interaction taking place in the ‘nursing section’ by staff as they have so many people to care for. So, basically, the people who are bedridden
are just left on their own for too long.
I firmly think that nurses should ‘listen’ to relative's views as they know their relatives better than them!

Reply from Rishi Sodha, Director at Swn-y-Mor Care Centre

Thank you for your review and we are sorry to hear that you have found members of the nursing team have not been taking your views on board. Could I please ask that you email me the specific details at: correspondence@handsale.co.uk so that we can investigate the matter.


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Review from Kerry B (Daughter of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was in the hands of the most fantastic care team at Swn-y-Mor.
During her stay, she was provided with the utmost platinum care that we could only have wished for! Nothing was too much trouble for any members of the team. It’s a friendly, happy place, where we felt at ease to leave our
dear mother; she loved it there. All the team provide us with all that we needed to see our mother through the last difficult few weeks, showing nothing but complete empathy to us as a family; thank you for that time!

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Review from Gaenor S (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are caring, professional and friendly. My mother entered the care home three months ago and has nothing but wonderful praise for the staff, food and the environment. Whenever she has mentioned anything she has been listed to and appropriate action is taken promptly. She has always felt safe and
loves the staff already. During these difficult times, the care home has kept in touch and explained all rules/regulations, so I have felt reassured too.

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Review from G J (Mother of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run home. The staff are caring and always ready to answer any problems my daughter has.
The activities are well planned if they want to see a film they are also available.
They have the opportunity to have a visit from the Church if they wish to have their communion.
All in all
an excellent home.

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Review from Rhys L (Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran who is 101 years old is definitely cared for in the highest quality care standards possible. She is dressed accountably every time we visit and I cannot praise the staff more. She has a smile on her face when she sees us and it reminds her of home because she remembers Aberavon Beach with her
advanced level of Alzheimer's. Keep doing what you are doing! The manager and the team must be commended for!

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Review from Kathryn H (Daughter of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care centre. The care received by my Dad is outstanding. Everyone from the cleaners and kitchen right through to the nurses and matron are so incredibly caring, friendly and efficient. Can't speak highly enough of the standards here. Plus the food is of such high
quality and quantity. Simply the best.

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Review from Clayson T (Husband of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted for nursing care due to a multiple of medical concerns on the 23rd November 2018 and was a resident until her death on 20th April 2019. During that time she received devoted love, care and attention of the highest order.My daughter and I were also treated as part of their 'family',
which helped us cope with a very difficult situation.

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Review from A W (Cousin of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at the home for the past four years and has a lovely room overlooking the beach. The staff treat her with dignity and respect, and there is nothing too much for them to do. She thinks of them as her girls and part of the family. She doesn't come out of her room, her choice but they
make sure she is included in activities. Everywhere else is spotlessly clean and she enjoys the choice of meals and home cooking. She couldn't receive better care.

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Review from John D (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Swn-y-Mor since October 2018 and she is very happy and contented with everything and all of the staff that care for her. The home is clean, warm and well maintained. My mum has a room with a lovely view and the staff are always to hand if she needs them. I must say that the staff
are constantly busy and it must be very stressful for them. Possibly more staff needed as they are all so busy.
Luckily mum is not demanding and can't be happier, she is so pleased to be here. A big weight off my mind that she is so contented.

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Review from E T (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, the family, were promised a new carpet in Mam's room when she came here in October 2015. The carpet near the bed sometimes feels a bit sticky.


The activities are very good although Mam is bedridden and over the years doesn't get out of bed now!


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Review from Gerald D (Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would prefer to be 21 again but as this is unlikely, I cannot think of anywhere I would prefer to be. Everyone here cared about us and our well-being.

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Review from Cheryl R (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in the care home for a very short time, but the care, dignity, respect and kindness shown to her and her family was second to none.
I work in the NHS myself so I know the level of care expected and this was certainly exceeded. I just wish that she could have been there longer.
The
management and staff couldn't do enough for us. I wish all homes could meet the standards that Swn y Mor Care Home provides.

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Review from D D (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swn-y-Mor care home is a very pleasant, caring home. It is always clean and the staff are always willing and helpful in caring for my mother. The entertainment provided is wonderful and there is always something going on to suit all tastes. The staff seem to go out of their way to make the residents
stay as comfortable and happy as possible. I would not hesitate in recommending this care home to anyone. In my opinion, it is the best one in Port Talbot.

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Review from Beryl T (Wife of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for all the care they gave not only to my husband but to all of our family. We would not have been able to bear my husband's illness and eventual passing without their support. We will miss them all.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Swn-y-Mor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Swn-y-Mor Care Centre is calculated as follows: ( (183 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 232 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swn-y-Mor Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (1)

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Ceri Breeze

Job Title: Registered home manager

Joined: 2010

Ceri has over 15 years of experience in the care industry, and has worked in Swn-y-Mor since 2010.


She took over as manager in 2020, and is responsible for the smooth running of the home, as well as the wellbeing and happiness of both residents and staff.


She takes great pride in her work, operating an efficient, effective and streamlined system to ensure a positive working environment for staff, and a comfortable, happy homelife for our residents.


Ceri said, “I love working at Swn-y-Mor. The role is very rewarding and I get great job satisfaction knowing that we’re making a difference in people’s lives.”