Open visiting. However, visitors asked to telephone first if intending to visit late at night.
Parking is available in car park area
Avenue Road Nursing Home has a Review Score of 9.2 (9.182) out of 10, based on 7 reviews in the last 2 years. Over all time Avenue Road Nursing Home has 16 reviews.
Review from R B (Daughter of Resident) published on 30 April 2024
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Overall Experience
4.0 out of 5
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Review from J C (Daughter of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from R K (Son of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from R R (Son of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from Anne G (Daughter of Resident) published on 2 January 2024
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Overall Experience
5.0 out of 5
Reply from Liza Edwards, Manager at Avenue Road Nursing Home
Thank you for the review. We appreciate all feedback and will look at this to improve areas where we can. Our residents are our priority and we will continue to give the best care we can.
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Review from Lucie Y (Niece of Resident) published on 6 August 2023
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Overall Experience
5.0 out of 5
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Review from D G (Daughter-in-law of Resident) published on 7 July 2023
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Overall Experience
5.0 out of 5
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Review from M F (Resident) published on 3 February 2023
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Overall Experience
5.0 out of 5
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Review from Julie R (Daughter of Resident) published on 9 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Dawn E (Daughter of Resident) published on 9 March 2022
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Overall Experience
5.0 out of 5
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Review from H S (Husband of Resident) published on 7 December 2021
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Overall Experience
5.0 out of 5
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Review from Simon R (Nephew of Resident) published on 15 October 2020
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Overall Experience
5.0 out of 5
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Review from G Y (Daughter of Resident) published on 20 March 2020
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Overall Experience
3.0 out of 5
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Review from T B (Son-in-law of Resident) published on 20 March 2020
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from J W (Great-Nephew of Resident) published on 28 January 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Peter L (Husband of Resident) published on 4 December 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.2 (9.182) out of 10 for Avenue Road Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.482 for Avenue Road Nursing Home is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 83 Ratings = 4.482
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Avenue Road Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
Joined: 2024
I am an experienced and dedicated care professional with extensive knowledge of the care sector, including several years in managerial roles. My passion lies in providing high-quality care, supporting both residents and staff to ensure the best possible outcomes.
I joined Avenue Road in October 2024 and have since played a key role in developing the team, enhancing training standards, and improving overall knowledge. Residents at the home are my top priority, and I take pride in ensuring their needs are met to the highest standards, fostering a safe, supportive, and nurturing environment.
Before this, I worked in another care home where I managed a range of complex and challenging situations. Upon taking on the role, the home was under special measures, and my primary objective was to bring it up to standard. I am proud to have led the home to achieve a "Good" rating in our latest CIW report, alongside successfully increasing occupancy from approximately 30% to full capacity.
As a forward-thinking and energetic leader, I am always setting new goals to achieve. I believe in striking the perfect balance between leadership and teamwork, continuously developing both professionally and personally. I am committed to driving excellence in care and further advancing my career within the sector.
