Open visiting. However, visitors asked to telephone first if intending to visit late at night.
Parking is available in car park area
Avenue Road Nursing Home has a Review Score of 9.2 (9.182) out of 10, based on 7 reviews in the last 2 years. Over all time Avenue Road Nursing Home has 16 reviews.
Review from R B (Daughter of Resident) published on 30 April 2024
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Overall Experience
4.0 out of 5
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Review from J C (Daughter of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from R K (Son of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from R R (Son of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from Anne G (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Liza Edwards, Manager at Avenue Road Nursing Home
Thank you for the review. We appreciate all feedback and will look at this to improve areas where we can. Our residents are our priority and we will continue to give the best care we can.
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Review from Lucie Y (Niece of Resident) published on 6 August 2023
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Overall Experience
5.0 out of 5
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Review from D G (Daughter-in-law of Resident) published on 7 July 2023
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Overall Experience
5.0 out of 5
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Review from M F (Resident) published on 3 February 2023
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Overall Experience
5.0 out of 5
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Review from Julie R (Daughter of Resident) published on 9 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Dawn E (Daughter of Resident) published on 9 March 2022
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Overall Experience
5.0 out of 5
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Review from H S (Husband of Resident) published on 7 December 2021
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Overall Experience
5.0 out of 5
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Review from Simon R (Nephew of Resident) published on 15 October 2020
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Overall Experience
5.0 out of 5
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Review from G Y (Daughter of Resident) published on 20 March 2020
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Overall Experience
3.0 out of 5
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Review from T B (Son-in-law of Resident) published on 20 March 2020
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Overall Experience
3.0 out of 5
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Review from J W (Great-Nephew of Resident) published on 28 January 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Peter L (Husband of Resident) published on 4 December 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.2 (9.182) out of 10 for Avenue Road Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.482 for Avenue Road Nursing Home is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 83 Ratings = 4.482
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Avenue Road Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Registered Manager
Joined: 2020
Liza has an extensive range of knowledge in the care sector, working over 20 years within care, 14 years of this has been at Manager Level.
Qualifications:-
L 5 in Health & Social care and Management
L 4 Advice & Guidance.
Liza joined the team at Avenue Road in February 2020 and has developed the team, ensuring the training standard and knowledge has improved.
Individuals who live at the home are also confident that they are her priority ensuring their needs are met to the highest standard.
