Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
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9.7 74 Reviews
  • Cherry Tree Care Home, Caldicot
In Caldicot's charming town, Cherry Tree stands as a place where residents can truly thrive in this new chapter of their life.

Life at this award-winning nursing, residential, and respite care home is about easing into a gorgeously comfortable and welcoming environment. The dedicated team is passionate about ensuring each resident lives every day to the fullest. They grasp the challenges that come with ageing and value each and every moment both big and small, making sure residents and their loved ones are at the forefront of everything they do.

Moving can feel scary so it's good to keep a few things the same. Cherry Tree warmly welcomes family and friends to pop by at any time, day or night. The kettle will be on ready with fresh pastries or a hearty home-cooked meal. Whether relaxing in the vibrant café or basking in the sun in outdoor spaces, Cherry Tree encourages residents to continue with their passions – they may even discover new ones along the way.

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Care Provided by Cherry Tree Care Home

  • Primary Care Categories
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Cooper (Home Manager)
  • Admission Criteria
    • 0
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Cherry Tree Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
    **Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care (currently in the amount of £193.88 per week) if the Resident is assessed as eligible by the LHB.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cherry Tree support visits, and understands how important it is to stay connected to friends and family.


  • Parking

  • Parking is free


Cherry Tree Care Home Reviews (74)

Total of 74, showing 1-20
9.7

Cherry Tree Care Home has a Review Score of 9.7 (9.743) out of 10, based on 29 reviews in the last 2 years. Over all time Cherry Tree Care Home has 74 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Rhiannon S (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have delivered excellent care in adapting to my mother's medical needs. She benefits from 24/7 nursing care and has had a GP visit every week. Her health is monitored and there is excellent communication between staff and family. The carers are kind, thorough and hard-working. I
just wish there were more of them, as they never stop! They are amazing! They are an example of the best of humanity. The kitchen provides nutritious food with home made sauces and soups. The home is clean and laundry is wonderful. These staff also add another layer of care by giving company and familiarity.

Reply from Anju KC, Operations Executive at Cherry Tree Care Home

Thank you so much for your feedback. It is our pleasure to look after your mum. She is a part of our family. We appreciate your kind words about our staff's dedication, communication, and the quality of our services. Thank you for recognizing their hard work and commitment. Means a lot to the team!


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Review from Susan J (Resident) assisted by family/friend published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind and lovely. They keep me clean and I love my shower and hairwash. They work so hard. They know me and what I like. The nurses check on me and I have a GP visit me in my room. I feel safe. The food is good and they cook my favourite, scampi, for me. I love the coffee machine. I love
the cleaners too. They keep my room spotless, but are also my friends. All the staff are kind. Thank you.

Reply from Anju KC, Operations Executive at Cherry Tree Care Home

Thank you so much for your kind words. It is our pleasure to look after you and to ensure your comfort and well being. It is wonderful to hear how much you appreciate everyone.


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Review from Wendy P (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last years of her life at Cherry Tree Care Home from April 2022, until the end of December 2024. She surprised her family by not only fitting into life at Cherry Tree, but being positive and enjoying the company, care and activities. Mum was extremely well looked after and as her
needs increased, so the care seamlessly did the same. Staff were with mum at her passing and we cannot thank them enough for their empathetic care. Cherry Tree became a big part of our lives, and with loosing mum, we've also lost our Cherry Tree family. Thank you all so very much for everything.

Reply from Anna Cooper, General Manager at Cherry Tree Care Home

Good afternoon. Thank you so much for your kind words. It was an absolute pleasure to look after your mum and she is deeply missed by us all. You will always be part of our Cherry Tree family and we look forward to your next visit. Kind regards


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Review from J T (Resident) assisted by family/friend published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous! It's wonderful here, everyone is so kind and friendly, they can't do enough for me. The food here is excellent too. You can't fault it.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for taking the time to leave the team Cherry Tree with such a lovely feedback.


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Review from R J (Son of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff, my mum has settled in very well to her new environment and everyone has been very accommodating.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your kind words, they are very much appreciated.


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Review from R P (Niece of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle came to Cherry Tree and subsequently my aunt, his sister, I must praise the care, attention and cleanliness of this home. The staff are excellent, professional, and very approachable. All needs are catered for and the staff go above and beyond with their care for the residents. Sadly
my uncle has passed now but he died happy. My aunt his sister has now settled well.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for taking the time to share your experience at Cherry Tree. Your uncle holds a special place in our hearts, and we are committed to continue to provide the highest standard of care and support for our residents.


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Review from W W (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are very friendly and soon were calling me by my Christian name.
Being one of the males, made settling a bit difficult. The menu of meals very good.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your kind words and for taking time to share your experience with us.


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Review from J M (Husband of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During hot weather sitting in the lovely garden is a treat. The staff even serve afternoon tea while we sit outside.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for taking time to share your experience. We are delighted to hear that you experience at Cherry Tree are positive.


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Review from Malcolm E (Mother-in-law of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cherry Tree is always well-presented and welcoming.
It gives a very good service.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for taking time to share you experience at Chery Tree. We are grateful for opportunity to be comforting home for your loved ones.


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Review from A T (Niece of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Cherry Tree for the last 4 years and the care she gets is exemplary. Such kindness and attention she receives is first class.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you very much for your kind words! We are trilled to hear you've had such a good experience at Cherry Tree.


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Review from A M (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Cherry Tree for two months from the first visit we knew that this would be the place for Mum. I cannot express enough the kindness and care that everyone has shown not only to my mum but also to me. I know Mum is safe and happy and she has made some lovely friends with the other residents
and the care team. I would like to thank them all for looking after my mum and improving her quality of life.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for taking time to share your experience at Cherry Tree. We're grateful for the opportunity to be comforting home for your loved ones, and we look forward to continue to serve them with the utmost compassion and dedication.


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Review from Gareth D (Cousin of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in the facility for a number of years. The care she has received has always been exemplary. The interactions with myself and family members have been very supportive on occasions when there have been medical issues and difficulties regarding the resident's behaviour. They have aided
us with information regarding getting grants for the resident, plus help with other elderly family members.
It is more a home not a facility.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you very much for taking the time to leave us feedback about your experience. We are very grateful to hear that "it is more a home, not a facility" and that care received by our staff at Cherry Tree was " exemplary".


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Review from N D (Son-in-law of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Tree is an excellent care home, with wonderful, dedicated staff who have made my mother-in-law feel welcome and looked after. The building itself is comfortable and clean, and there is a lovely garden available for residents and visitors. Management are approachable and responsive if there's
anything we need to discuss, and overall we've been very happy with the home.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home and for your kind words. We are also so pleased to hear that your mother-in-law and you had a positive experience at Cherry Tree Care Home. It is always nice to hear words like "wonderful, dedicated staff" and "approachable and responsive" being used to describe staff at Cherry Tree.


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Review from G M (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is always good in all aspects, the staff are always polite and helpful and protect the dignity of the residents. The food provided is very good and always comes with menu choices.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

We appreciate you taking the time to leave your review. It is always nice to hear from the family members feeling as if their loved ones are cared for and looked after so well with us. Seeing this truly makes all we do so worthwhile.


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Review from T W (Stepdaughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a warm welcome awaiting when visiting Cherry Tree.
The residents all look well cared for, and the staff are generally all on hand to assist if anyone needs it.
The facilities are very good for the residents with entertainment going into the home on a regular basis.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your feedback. We are so pleased to hear you are happy with the care provided at Cherry Tree and, if there is anything we can do, to make your family member stay as comfortable as possible, please do let us know.


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Review from Del J (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s now Mum’s 4th month at Cherry Tree. We’re on a long path which we'll get through because we have the support of the entire Cherry Tree team. The carers, nurses and management have taken so much time to get to know Mum and her quirks to make Mum more comfortable and happy.
The care is excellent
– when doctors are needed, the local GP is very responsive;
The meals are tasty and varied (fab roast dinners and daily afternoon teas for visitors to share too!);
There are weekly activities. Mum’s enjoying film days. She loves having her hair done. She’s had a chiropody appointment too. Bingo is next.
When we’ve needed extra help with external dental and hospital visits – this has been offered.
Most of all, the Cherry Tree team care – they go the extra mile to make sure every concern – Mum’s or ours – is addressed. Cherry Tree is a family not "just" a nursing home. We know that Mum is in safe hands and she's in the best place.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your lovely review. We are so pleased to hear "the care is excellent " and that our " team care go the extra mile to make sure every concern is addressed". It is always nice to hear "Cherry Tree is a family not just a nursing home". Seeing this truly makes all we do so worthwhile.


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Review from Helen M (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hallmark Cherry Tree for a year now. Staff went out of their way to make her feel at home, as it was a challenging time and she'd never experienced anything other than her own home and independence.
Food and activities are very good. Staff are approachable and helpful. Though at times
they are short of staff. When Mum was poorly and also after a fall, outside of Cherry Tree, staff ensured the GP came out to check on her and she had medication as required.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for a lovely review. It is always nice to hear "make her feel at home" and "staff are approachable and helpful". Thank you for choosing us to care for your mother.


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Review from K H (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff to be kind and considerate which means a lot as I was caring for my mother and you feel no one can look after her as well as her family. The activities program means so much to my mum as she was a very active person until her stroke. She loved water and was a good swimmer
so a deep soak in a big bath she would love. Food is also important and the majority of the choice she enjoys.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you so much for your lovely words regarding Cherry Tree care home, we really appreciate your reveiw. It is always nice to hear that our staff is 'kind and considerate'. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from David H (Son-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are helpful and caring. Activities are well thought-out for residents to join in. Always made welcome when visiting.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for your lovely reveiw. It is always nice to hear our staff is 'helpful and caring'. Please let us know, if there is anything we can do to make your family member stay as comfortable as possible.


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Review from Gillian M (Daughter-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always greeted in a very friendly way by staff and management. Management are always happy to help with any enquiries. The staff and entertainment team are caring and supportive to the residents, encouraging them to take part in organised activities and happy to help them when asked.

Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care Home

Thank you for a lovely review. It is nice to hear the way you describe Cherry Tree care home. It is always nice to hear our staff is 'friendly' and management is 'always happy to help'. If there is anything else we can do to make it even more comfortable for your family member, please let the team know.


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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Cherry Tree Care Home is calculated as follows: ( (264 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 346 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Anna

Anna Cooper

Job Title: General Manager

Joined: 2021

My name is Anna and I am the General Manager at Cherry Tree Care Home. I qualified as a Registered Nurse in 2007 and have had a varied career both working in the NHS and overseas.


I joined Hallmark in 2021 as Deputy Manager before recently taking on the role of General Manager. I am passionate about delivering high standards of care. We cherish our residents and ensure they live life to the full, by providing a wide range of activities. My favourite part of the day is chatting with residents over a cup of tea and biscuits.


Frequently Asked Questions about Cherry Tree Care Home

What types of Care is Cherry Tree Care Home registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cherry Tree Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cherry Tree Care Home have?

There are 35 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Cherry Tree Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cherry Tree Care Home to the centre of Caldicot?

0.7 mile(s) as the crow flies, distance by road may be significantly further.