Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
Submit a Review
9.7 74 Reviews
  • Cherry Tree Care Home, Caldicot
In Caldicot's charming town, Cherry Tree stands as a place where residents can truly thrive in this new chapter of their life.

Life at this award-winning nursing, residential, and respite care home is about easing into a gorgeously comfortable and welcoming environment. The dedicated team is passionate about ensuring each resident lives every day to the fullest. They grasp the challenges that come with ageing and value each and every moment both big and small, making sure residents and their loved ones are at the forefront of everything they do.

Moving can feel scary so it's good to keep a few things the same. Cherry Tree warmly welcomes family and friends to pop by at any time, day or night. The kettle will be on ready with fresh pastries or a hearty home-cooked meal. Whether relaxing in the vibrant café or basking in the sun in outdoor spaces, Cherry Tree encourages residents to continue with their passions – they may even discover new ones along the way.

Show Cherry Tree Care Home on the Map

Care Provided by Cherry Tree Care Home

  • Primary Care Categories
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Cooper (Home Manager)
  • Admission Criteria
    • 0
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Cherry Tree Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
    **Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care (currently in the amount of £193.88 per week) if the Resident is assessed as eligible by the LHB.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cherry Tree support visits, and understands how important it is to stay connected to friends and family.


  • Parking

  • Parking is free


Cherry Tree Care Home Reviews (74)

Total of 74, showing 21-40
9.7

Cherry Tree Care Home has a Review Score of 9.7 (9.743) out of 10, based on 29 reviews in the last 2 years. Over all time Cherry Tree Care Home has 74 reviews.

Overall Experience

  • 63
  • 11
  • 0
  • 0
  • 0

Date Published

74
3
15
29
45

Review from Louise M (Niece of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherry Tree has provided a very caring home for my aunt now that she can no longer look after herself. The staff are wonderful and treat her with such kindness and dignity. The accommodation is lovely and communal areas are comfortable and are kept spotless. The staff know each and every resident so
well and care for their individual needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Relative of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my relative's stay at Cherry Tree, I have always found the staff to be most helpful and attentive. They have made us very welcome as visitors. They have very high standards in hygiene and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian S (Relative of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff willing to go the extra mile to make residents and visitors feel comfortable. Always spotlessly clean and food on the face of it, with plenty of variety. Management is aware of the needs of each and every resident. Would recommend it most definitely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret L (Friend of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff appear very dedicated and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen F (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Cherry Tree for the past 18 months, and, although she found it difficult to settle at first, she is now content due to the care and support she is given by the manager and the staff team. Mum was especially well supported in April last, when her eldest daughter (my sister) very sadly
passed away. This was an extremely difficult time for Mum but the manager and staff at Cherry Tree were very sensitive and empathetic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C K (Son of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well during the past six months and seems quite happy. Lounge areas are clean and comfortable and there is a pleasant garden area. Staff are friendly, helpful, respectful and seem attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey K (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful place! Cherry Tree is a fantastic, caring and extremely friendly care home. All the staff, without exception, do an amazing job. They are kind, care-centred, hard-working, and go above and beyond to look after, not only the resident’s well-being but also family members too. At such
a difficult and emotional time, the care and support we have all received has been invaluable. The amazing managers are helpful and reassuring, and we have all been treated with such kindness and respect by all the staff. Aside from this, the home is welcoming, safe and clean, and has a very accessible and beautiful garden. I can’t recommend Cherry Tree highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I couldn't have wished for a better care home for our mother. The house is bright, cheerful and well-kept. There is a very homely, comfy sitting room, and a pretty and well-kept garden. Even more importantly, the staff are wonderful, really caring and loving. There is also a lot going
on, lots of people coming in to entertain, give exercise and craft classes etc. Our mother wasn't keen on joining in downstairs, so quite often someone would bring the crafts up to her room and make something with her. Nothing was too much trouble. When Mother arrived two years ago, she was underweight and had bedsores, within a couple of weeks, she'd put on weight and the sores were gone. If ever she was poorly a nurse would let us know. They were so kind and helpful to us when Mother died recently. Thank you everyone at Cherry Tree.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda A (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Cherry Tree Care Home over the February half-term for respite while we were away. I was so nervous about it as he had previously had a very bad experience of respite at a different care home. I needn't have worried. Everything about Cherry Tree, from the first contact to the actual
care is first-class. During his ten-day stay, my dad put on 6lb (which was just brilliant as he had been off his food and losing weight) and thoroughly enjoyed his stay (he'd even booked himself in for another stay for when we're next away). The staff got his favourite beer in for him and he'd have lunch and a beer every day with some other residents and even had a bit of a sing-song with another guest one day. He's going to try the bingo next time as he regrets not having a go previously! The respite room was quite small which worried me to start with but my dad loved it and said it was cosy and wants the same room next time. I really can't speak highly enough of this care home - they are fantastic!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne R (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are happy, respectful and dedicated to residents and their families. I've only known them six weeks and they embrace you as one huge family. The care home ticks all the boxes that I needed for my relative. I'm highly satisfied with all her needs being met. Nothing is too much bother. They all
go further for everyone. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff, always willing to help Dad and are welcoming to me when I come on my regular visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathy W (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had complete reassurance that Mum is in a home where she is well cared for in every way - personal care/nutritionally/socially, despite Covid restrictions. Her surroundings are extremely clean and well cared for; all the team are friendly and approachable and operate in a way that prevents problems
rather than react in a short term solution. When Mum's needs change, she is reassured that nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer W (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and support my mother has at Cherry Tree Care Home.
The staff are incredibly helpful and supportive with all my mother's needs.
It's a difficult decision on what home to go to. Cherry Tree is everything I needed it to be!
Caring staff dedicated to their job.
The
manager and her team are superb.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne R (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Cherry Tree Care Home is the perfect sized home in my opinion. Not too big, which would inevitably make it less personal. In very extreme times we have been made to feel very welcome during visits. We love that we can always approach management/nursing staff with ease and so any issues
are dealt with efficiently and always good humour (which I know they need in abundance)!
Beautiful garden which we have enjoyed all summer. Mum speaks very highly of the food which is a massive plus!
Thank you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary W (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found staff courteous, helpful and caring. My mother gets on well with the staff and feels safe and cared for. She always appears clean and happy. She enjoys the food - especially the cakes!
The weekly newsletter is useful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea P (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and friendly environment. Staff committed to delivering a high standard of care. My mother became a resident in May this year and she is thriving with the regular social contact from the staff and other residents, regular, good food and support for her well-being. She is also enjoying the
social events and is still talking about her 'fine dining' experience! As a family, we are relieved my mother is in a safe, caring environment. She has settled so well and is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Cherry Tree Care Home highly enough. The staff are kind, caring and nothing is too much trouble for them. They are all stars! Cherry Tree provides entertainment, hairdressing and chiropody, and the catering is first-class - always a choice of menu. Visitors are made to feel welcome and
part of the Cherry Tree family. I am so pleased with the care that Mum is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Niece of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very well looked after at Cherry Tree Care Home.
The home is very well managed, has a very good ethos and reputation, and the staff have been friendly and helpful at all times.
The food is excellent and the beautiful garden is very well maintained and is a very pleasant place to
sit and relax.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree. The feedback will be passed onto the team, we are looking forward to having you back to relax in the garden to see your aunt soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alun W (Son of Resident) published on 8 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best experience of care homes I could have wished for during a difficult period. Staff were brilliant with mum and management team extremely professional and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with way care home is managed. They have kept home Covid-19 free. Looked after Mum's increasing needs with dignity, care and compassion, this is due to the staff and management. Mum has been in the care home for two years.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for your review and for your support and understanding throughout the COVID-19 lockdown.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Cherry Tree Care Home is calculated as follows: ( (264 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 346 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Anna

Anna Cooper

Job Title: General Manager

Joined: 2021

My name is Anna and I am the General Manager at Cherry Tree Care Home. I qualified as a Registered Nurse in 2007 and have had a varied career both working in the NHS and overseas.


I joined Hallmark in 2021 as Deputy Manager before recently taking on the role of General Manager. I am passionate about delivering high standards of care. We cherish our residents and ensure they live life to the full, by providing a wide range of activities. My favourite part of the day is chatting with residents over a cup of tea and biscuits.