Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
Submit a Review
9.7 74 Reviews
In Caldicot's charming town, Cherry Tree stands as a place where residents can truly thrive in this new chapter of their life.

Life at this award-winning nursing, residential, and respite care home is about easing into a gorgeously comfortable and welcoming environment. The dedicated team is passionate about ensuring each resident lives every day to the fullest. They grasp the challenges that come with ageing and value each and every moment both big and small, making sure residents and their loved ones are at the forefront of everything they do.

Moving can feel scary so it's good to keep a few things the same. Cherry Tree warmly welcomes family and friends to pop by at any time, day or night. The kettle will be on ready with fresh pastries or a hearty home-cooked meal. Whether relaxing in the vibrant café or basking in the sun in outdoor spaces, Cherry Tree encourages residents to continue with their passions – they may even discover new ones along the way.
... Read more
Show Cherry Tree Care Home on the Map

Care Provided by Cherry Tree Care Home

  • Primary Care Categories
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anna Cooper (Home Manager)
  • Admission Criteria
    • 0
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Cherry Tree Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • *Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for activities / outings
    Private telephone and Sky connection
    Hairdressing
    Therapies
    Chiropody
    **Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care (currently in the amount of £193.88 per week) if the Resident is assessed as eligible by the LHB.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cherry Tree support visits, and understands how important it is to stay connected to friends and family.


  • Parking

  • Parking is free


Cherry Tree Care Home Reviews (74)

Total of 74, showing 41-60
9.7

Cherry Tree Care Home has a Review Score of 9.7 (9.737) out of 10, based on 28 reviews in the last 2 years. Over all time Cherry Tree Care Home has 74 reviews.

Overall Experience

  • 63
  • 11
  • 0
  • 0
  • 0

Date Published

74
3
15
28
46

Review from Elizabeth W (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, but the staff at Cherry Tree Care Home always treat her with respect and dignity. They are a caring community where her nursing needs can also be treated. Regular visits from local GP's and allied health professionals mean a holistic approach to the wellbeing of the residents.
Appearance
is important to her and she is always dressed well with appropriate jewellery and clothes. She has her hair and nails done regularly, so she always looks nice and well cared for.
Staff are kind and fun-loving and there is always a warm welcome awaiting every time I visit.
There are lots of activities available but although she declines to join in most of the time, they give her some individual attention which is important to stimulate her.
The only negative I can comment on is that the rooms are small and they don't accommodate many personal items, although she has got lots of pictures of her family in her room.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for this review; I respect your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Cherry Tree in September 2020 after being in the hospital. Outstanding COVID safety precautions were taken. Mum received a wonderfully warm welcome. Since then, her care has been excellent, and she is treated with love and dignity. Outstanding leadership from their manager and all the staff
follow her lead. They not only care for your loved one they care about you as well.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for your lovely comments; it is a pleasure to provide care and to be trusted to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the home Dad has settled in well. Everyone seems really good to him. He is looking well and seems happy. Can't comment on room because not been able to see it.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for your review of Cherry Tree it is a pleasure to care for your Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam F (Niece of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many homes over the years, and I feel Cherry Trees is way above all the ones I have been in. Far superior in all aspects.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

What a lovely review. Thank you so much for your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff for making Mum’s 100th birthday very special. Amazing photos for the family to cherish. I would like to quote what her great-grandson sent. ‘It's amazing what they did to celebrate’. It’s comforting to know that she had such a nice day and the cake - well done to the
cook!

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for your very kind words, it was a privilege to be able to celebrate your mum's 100th birthday with her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this strange time, I am not able to specify a particular time since March. I have telephoned every day to ask how my Mum is. Whether it is the Manager or a member of staff who answers, it is always pleasant and they have taken time to speak to me. Mum has received comfort and support, as well as
exemplary care, through this difficult period.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for the lovely comments regarding the care we provide at Cherry Tree, it has been a very difficult time in 2020, the wellbeing of the residents we care for is paramount, the team have risen above and beyond to the challenges we have been faced with. The continued support from all relatives has been very much appreciated and has made our Cherry Tree family stronger together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Son-in-law of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that the home has had no positive cases of Coronavirus demonstrates the high quality of care maintained throughout this period. I have also been kept informed by a weekly newsletter of the day to day activities being undertaken. In addition, there is always a member of staff available to discuss
any matters. I am fully satisfied with the day to day happenings.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for the lovely comments regarding the care we provide at Cherry Tree, it has been a very difficult time in 2020, the wellbeing of the residents we care for is paramount, the team have risen above and beyond to the challenges we have been faced with. The continued support from all relatives has been very much appreciated and has made our Cherry Tree family stronger together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter R (Son-in-law of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in Cherry Tree for several years now and I cannot recommend it highly enough. The atmosphere created by management and staff is wonderful - always welcoming, inclusive and professional. My mother-in-law continues to be wonderfully supported through these very difficult
times of Covid and although we cannot have face to face meetings, we are regularly able to chat via online platforms. Would highly recommend.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for the lovely comments regarding the care we provide at Cherry Tree, it has been a very difficult time in 2020, the wellbeing of the residents we care for is paramount, the team have risen above and beyond to the challenges we have been faced with. The continued support from all relatives has been very much appreciated and has made our Cherry Tree family stronger together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz P (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being made to move my father, who suffers from dementia, from his previous care home, during a pandemic could not have been easier without the support of the amazing manager and her staff, they are truly incredible, loving and caring and nothing seems too much trouble. I am kept fully informed of any
health issues that arise with dad and more importantly, dad sounds happy and content. I would not hesitate to highly recommend Cherry Trees, who after only a short time feel like family.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home, and for your kind words. Seeing this truly makes all we do so worthwhile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Resident) assisted by family/friend published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly approachable staff. Management easily accessible and promptly resolve any issues raised. On entering Cherry Tree the atmosphere is warm and inviting and the food is thoroughly enjoyable. The dignity of residents continually maintained.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M E (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cherry Tree have done in hours what his previous care home in Salisbury could or would not do, get him in a chair, a wheelchair, shower him and generally make his life exceptional. He was in a "Gold Plated Prison" before which was dirty. Well done Cherry Tree fantastic home and care.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere when you enter the home is immediately friendly and welcoming. The staff and management are always helpful, cheerful and encouraging. Any problems are dealt with discreetly, promptly and with utmost care. My mother, now 96, had a stroke and mini TIAs in the past and has become immobile.
Since being at this home her speech and conversation has improved immensely and is mentally more alert. She is happily settled and has even put on some weight. So pleased with her progress and care she receives.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home. We are so glad your Mother is settled here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family member or friend visits my mother every day in Cherry Tree. We are made most welcome whatever time we turn up. Care is taken in choosing her clothes in the morning and she is dressed in coordinating items even down to the necklaces. We are encouraged to attend any entertainment with the residents.
The medical care is good and I am always kept informed of any changes. Food is very important for the residents and it is exemplary. Activities are strongly encouraged. Overall the standard of this care home is managed with a fun, friendly hand and I feel able to talk to anyone about anything.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home, and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael G (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. Kind, caring and compassionate. Meet individual needs and requests. Wonderful food and always plenty to drink. Activities and entertainment meet age group suitability. Day trips for residents are really appreciated. Residents are treated with dignity and respect. Families,
friends and visitors are welcomed any time and are listened to if they notice or comment on something. Rooms are due to be updated so that's good news. Well done.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for many years. Throughout the time she has lived at Cherry Tree, all the staff have been excellent in the care they have given her. The staff are a second family to me now. The food is excellent. It is a relief to know that if I can not visit, Mum will be looked after well.
Any concerns can easily be talked over with any of the staff. The staff keep me well informed regarding mum's welfare and health. I would have no hesitation in recommending Cherry Tree to anyone.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Friend of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very pleasant and helpful to residents and visitors. The residents were most comfortable and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E J (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Cherry Tree Care Home in February on leaving hospital, having had a few falls. She had lived on her own and was until a couple of years ago very active and independent. It gives me so much peace of mind to know that she's so well cared for and safe. The manageress has been extremely
helpful and reassuring. The staff there are friendly, working hard to make life easier and pleasant for residents and family.

Reply from Gillian Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home and your positive comments. It makes such a difference to be recognised for what we do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Cousin of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly exceptional care home in all respects. We could not have asked for a better environment for our cousin in her final months. Kind caring staff and well run in all respects. On our visits from Devon, we were treated in a very friendly and well-informed way. Far better than other care homes we
have had experience of. A big well done to the management and staff.

Reply from Gill Jones, General Manager at Cherry Tree Care Home

Thank you for taking the time to review Cherry Tree Care Home. It is always great to receive positive feedback about the service we provide for residents and families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home with static staff. Very friendly and always a warm welcome to relatives and visitors. Fresh, clean smell with plenty of floral displays inside and out.


This home has recently undergone refurbishment and new reception area.


Lovely garden with seating, tables and parasols.


I

visit regularly (5-6 times per week).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan P (Relative of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As you walk into the building, the reception area is very small but it immediately portrays a positive impression on its cleanliness, standard of decoration and maintenance.
All the staff are well presented, happy and always greet you with a smile and a hello.


People are treated well and given the

care and attention no matter how demanding their requirements.


My wife and I have looked at many care homes in our location and Cherry Tree stands out in many ways in comparison.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Cherry Tree Care Home is calculated as follows: ( (253 Excellents x 5) + (74 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 334 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Care Homes Wales 2022

Recipient: Cherry Tree Care Home

Date: Thursday 30 Jun 2022 More details

Best Kept Garden

Recipient: Cherry Tree Care Home

Date: Friday 22 Aug 2014 More details

Promoting Fulfilled Lives

Recipient: Cherry Tree Care Home

Date: Friday 25 Oct 2013 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Anna

Anna Cooper

Job Title: General Manager

Joined: 2021

My name is Anna and I am the General Manager at Cherry Tree Care Home. I qualified as a Registered Nurse in 2007 and have had a varied career both working in the NHS and overseas.

I joined Hallmark in 2021 as Deputy Manager before recently taking on the role of General Manager. I am passionate about delivering high standards of care. We cherish our residents and ensure they live life to the full, by providing a wide range of activities. My favourite part of the day is chatting with residents over a cup of tea and biscuits.

... Read more