Crick Care Home

Crick, Caldicot NP26 5UW
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8.9 10 Reviews
  • Crick Care Home, Caldicot
Crick Care Home is set on the A48 between Newport and Chepstow, pleasantly situated in beautiful gardens. The home is Registered with Care Inspectorate Wales and is a member of the Registered Nursing Home Association, ensuring the highest standards of care are maintained. The Home is spacious and comfortable, with a large elegant main lounge.

The home is under new ownership as of July 2023 and is undergoing refurbishments throughout 2023 and 2024.

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Care Provided by Crick Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Crick Care Home Ltd
  • Person in charge
  • Tricia Baillie-Horler (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Crick Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,142 – £1,692
    • Self-Funded Nursing Care £1,142 – £1,692
    • RESPITE Self-Funded Residential Care £1,142 – £1,692
    • RESPITE Self-Funded Nursing Care £1,142 – £1,698

  • Fees are variable depending on care needs and room type
  • (these prices are only a guideline, please contact Crick Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy for families of residents and show rounds welcome by appointment


  • Parking

  • Plenty of onsite parking available


Crick Care Home Reviews (10)

8.9

Crick Care Home has a Review Score of 8.9 (8.857) out of 10, based on 5 reviews in the last 2 years. Over all time Crick Care Home has 10 reviews.

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Review from D B (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my father is exceptional. The team are always available for any updates on Dad, who has been here 6 months. I have just been at a singer session with Dad and the activity lady made sure we were enjoying it all and made us feel as good as if we were at a concert/show. I hope I get as good
a care home myself when needed!

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Review from E R (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's 100th Birthday was celebrated in a very enjoyable and fitting way. (We were asked our opinion before anything was arranged.) The entertainers, booked by the activities coordinator, were good and sang songs that all the people present could relate to. As a family we were included, catered for,
and given space to be with Mum. Our thanks must go to all the staff for making the day very special.

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Review from V W (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Crick Care Home since December 2022, I am more than happy with the care he receives. Staff are friendly and approachable and appear happy, management is also very approachable and the nursing team always take on board any concerns and address them straight away. Since new ownership,
it has been very noticeable on changes to the home inside and out. Crick is a beautiful home and it will be lovely to see the continued care and improvements being made.

Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home

Thank you for taking the time to leave a review and your kind words, we really do appreciate it.


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Review from David M (Son of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia and has been resident in Crick Care Home for a couple of years. The care she receives at Crick has led to an improvement in her condition, something we didn’t expect to see. The staff have all been fantastic in the care and attention that they give freely every day, money
has been spent on the fabric of the building and interior and I would recommend Crick to anyone needing a residential care home.

Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home

Thank you for taking the time to leave a review and your kind words, we really do appreciate it.


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Review from William R (Respite Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after fabulously, nothing was too much for the staff. The food was lovely and I look forward to coming to Crick Care Home again. Thanks.

Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home

Thank you, William, for taking the time to leave us a review. It is a pleasure having you and we look forward to seeing you should you need our support.


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Review from A K (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum reached Crick Care Home direct from hospital where she had been virtually bedridden after a five week stay. She seemed frail. Initially, she remained in her room while assessments were made but after a couple of weeks, she was joining other residents in the lounge and at meal times. Since then she
has appeared to gain strength and tells me she is happy with her situation. She certainly seems healthier and also content. When I visit, I always find staff cheerful and helpful.

Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home

Thank you for taking the time to leave a review and your kind words, we really do appreciate it.


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Review from M J (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the staff and management, as whatever I ask, things are done, and any problems I am notified of straight away. The staff are always in contact whenever things need to change regarding my mother's well-being

Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home

Thank you for taking the time to leave us a review and your kind words, we really do appreciate it.


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Review from Alison P (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Crick Care Home since December 2022, even though it has only been a few months myself and my family are very happy with the care and service he is being provided with. Crick has a very warm and welcoming feel that is matched by all staff. We are so happy, thank you!

Reply from Tricia Baillie-Horler, Home Manager at Crick Care Home

Thank you for taking the time to leave us a review and for your kind words, we really do appreciate it.


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Review from Barbara G (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here at this home during August 2021 approximately 31 days. I found the staff extremely efficient and friendly, very helpful, at all times. They were constantly on call and I found they were always prepared for most of the guests at all times. I would recommend this home at all times and I
would definitely use it again. Thanks to management and staff at all times.

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Review from D C (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Positives: When residents suffer ill-health nursing staff are very thorough and attentive. General standards at the Home are high, staff are caring and considerate.


Negatives: Everyday communication between nursing staff could be improved. The staff could be little more observant with residents

who have less obvious disabilities.


Overall it is a very good nursing home which I can recommend for an elderly relative.


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Current Review Score: 8.9 (8.857)

Overview of Review Score

The Review Score of 8.9 (8.857) out of 10 for Crick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Crick Care Home is calculated as follows: ( (50 Excellents x 5) + (9 Goods x 4) ) ÷ 59 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.01 Points relating to the number of positive Reviews for Crick Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 5 Positive Reviews ÷ 9.8 = 0.51

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Tricia

Tricia Baillie-Horler

Job Title: Registered Manager

Joined: 2022

I have been at Crick Care Home since 2022 and have over 7 years of experience in the management of care homes.


I assisted in managing my previous English home(s) from a CQC rating of “inadequate/requires improvement” to 'Good' as well as significantly increasing happiness and satisfaction scores among residents/care users.


As a dedicated and determined individual, I saw a new opportunity for an exciting new challenge with Crick where I can make a difference in the lives of others.


As of July 2023, the home changed ownership. All of the staff and residents are excited as the new owners have some great ideas to further enhance the home and its amenities.


If you would like any information on our home or would like to pop in for a chat and a look around, please do get in touch.


We look forward to meeting you.


Frequently Asked Questions about Crick Care Home

What types of Care is Crick Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crick Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Crick Care Home have?

There are 47 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Crick Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crick Care Home to the centre of Caldicot?

1.0 mile(s) as the crow flies, distance by road may be significantly further.