Gibraltar Nursing Home

Portal Road, Monmouth NP25 5FL
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8.7 33 Reviews
  • Gibraltar Nursing Home, Monmouth
Gibraltar Nursing Home is a purpose-built, nursing and residential home, set on a hillside in Monmouth, with panoramic views across the Kymin and Wye Valley.

The state-of-the-art home forms part of a care village and has landscaped gardens that link from the care centre into the retirement homes. Facilities include a hydrotherapy pool, internet, cafe, wellness therapy rooms, cinema, beauty salon and a library to name just some of the services available on-site.

Gibraltar specialises in dementia care and has a team of care staff who strive to deliver high-quality care to all residents at the home through personalised care plans and a varied programme of activities and events at the home.

The team at Gibraltar have worked tirelessly to undertake intensive training, which has resulted in a revolutionary model of care being implemented at the home. This model is about creating smaller communities or families within a home and breaking away from institutional approaches to care. This results in a better quality of life for the person receiving the service and their family.

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Care Provided by Gibraltar Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Verity Walmsley (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (94)

Funding & Fees Guide for Gibraltar Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Gibraltar Nursing Home Reviews (33)

Total of 33, showing 1-20
8.7

Gibraltar Nursing Home has a Review Score of 8.7 (8.673) out of 10, based on 7 reviews in the last 2 years. Over all time Gibraltar Nursing Home has 33 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Ruth B (Wife of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband could not have been cared for in a better way. He was shown and dealt with great love and respect in every way. As relatives, we were shown great respect and could not have had better attention and care. All the carers knew their responsibilities and performed their duties with sensitivity
and great care. Thank you for your care in every way.

Reply from Lauryn, Marketing Department at Gibraltar Nursing Home

Thank you so much for your kind words, we're glad you and your husband felt respected.


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Review from C P (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, staff caring. Lots of activities to keep family members stimulated. Visiting family members always made welcome.
Lovely communal area called Pillars allows family and friends of residents to visit outside of rooms.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hello, thank you so much for your lovely feedback!


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Review from Ellie M (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed by the care provided at Gibraltar Nursing Home. The staff have been wonderful in looking after my dad. He always seems to be doing fun activities, like playing games or spending time with animals. The facilities and grounds are brilliant - clean, homey and in nature.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hi there! Thank you so much for your kind words and we are so glad your dad is having a wonderful time and settled in Gibraltar! The entire team will be delighted to receive such valuable feedback. Kind Regards, Marketing Team.


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Review from Caitlin G (Friend of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed. Lovely staff and nothing is ever too much trouble for them. That includes the back-of-house office staff, who are really supportive and helpful in guiding you through unknown territory. A huge thanks for all you did for my friend while he was with you.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Thank you very much for your kind words. We're thrilled to hear that you had such a positive experience with our team. The entire team will be delighted to receive such valuable feedback. Kind regards.


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Review from Susan R (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Gibraltar House for a while now and I think because of the ‘Street’ names, she feels she is in her own home with staff and other residents being friends and neighbours. This is great, far better than feeling she needs to go home. Staff at all levels are very friendly and approachable
keeping family well informed as to what is occurring with Mum and at Gibraltar House. Myself and Mum particularly enjoyed the Christmas Day lunch organised. It was great to be able to share the day with Mum and was a very happy day. We thank all involved in the organisation required to ensure so. We look forward to participating in future events with Mum. As a family, it is fabulous to be able to meet with Mum in your ‘Pillars’ cafe. Mum can often be found down there enjoying a cuppa and her favourite cakes with some of her many grandchildren and great-grandchildren. We can also get sandwiches if we need from your lovely kitchen staff. Thanks to all the staff for looking after Mum so well for us.

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Review from Melanie P (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Gibraltar Care Village for several years. She is a very nervous and anxious lady, but the care she has received whilst there is outstanding. She is kept occupied with craft work and singing and is extremely happy, so thank you to all the carers.

Reply from Cammi, Marketing Department at Gibraltar Nursing Home

Hi there, thank you so much for your kind words; we really appreciate it! We are so glad that your mum has settled so well and is taking part in the occupational activities we have. We will share this with the team. Kind regards.


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Review from Nicola N (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank the care staff enough for the care and dignity they showed my mum. She went to live at Gibraltar in December 2022. She had dementia and was bed bound. Mum settled in well, the staff obviously made her feel safe and comfortable and that was good enough for me. My dad ended up a resident
too, as he went into hospital for an operation and also went into Gibraltar for respite. When it was time for him to go home, he didn't want to. He wanted to stay at Gibraltar to be with Mum (they were next door to each other). But, sadly my mum sadly passed away 28th August 2023 and the staff paid extra attention to make sure my dad was ok. All staff are caring and compassionate. Unfortunately, there doesn't seem to be many activities, unless certain carers are on, then there is some sort of entertainment. The cleaner on floor two is lovely, management are lovely and if there is anything that is bothering you, just go and talk to them and it will be sorted. This is a lovely home.

Reply from Cammi, Marketing Department at Gibraltar Nursing Home

Hi there, thank you so much for your kind words and feedback. We have taken it on board and really appreciate it! Kind regards.


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Review from Ievan J (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, responsive and communicative. They have been under significant pressure during the last two and a half years. They have done their utmost to reduce the impact of Covid restrictions and the alienation of residents from relatives. Covid has also reduced activities and when this reduces,
staff will be able to resume. However, Covid appears to remain a clear threat at present. I remind myself constantly that the staff are doing something I could not.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Thank you so much for taking the time to leave us this thoughtful review. Our team has worked tirelessly to ensure the best continuation of life possible for everyone here despite restrictions and it means the world to us when this is recognized. We promise to continue doing all we can to deliver the best care to all who live here!


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Review from Hilary D (Daughter-in-law of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care and carers are good but the continuity of care could improve as the staff are often moved to other floors of the home. Elderly and vulnerable people need continuity as they get to know their carers and trust them. Also, the carers know how the residents like things done and also any quirks
they may have. It can be upsetting to find those they trust have moved and they have to get used to new carers and nurses.

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Review from Steven O (Son of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the love and attention offered to my parents. Sadly we lost Mum in March - staff attended the funeral, and extra attention given to Dad since has been amazing. Every member of staff, from reception to domestic, is amazing.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Steve, thank you so much for your wonderful comments. It goes without saying that your mum is so missed by us all at Gibraltar, but we are still so lucky to be able to care for your dad and continue to make him smile. He is so lucky to have a lovely, caring family. Thank you for bringing such joy to Gibraltar every time you visit.


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Review from Gill E (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing home. Staff show such love and care to all of the family members. My mother was a resident here for twelve and a half years and was truly loved by all. This gave me great comfort when I couldn’t be with her. Unfortunately, Mum passed away in May and I have to say that the end-of-life
care she received was awe-inspiring. I will always be indebted to the wonderful staff. I wish the two new leaders all the very best and I know that the home is in very good hands. Thank you all.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hi Gill, thank you so much for leaving such lovely feedback, it means a lot to us! Your mother was so loved by our team and it was our absolute pleasure to be a part of her life. Our doors are always open to you.


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Review from E R (Daughter of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Avoid at all costs. Reception and 'communal' areas are like a ghost town. His bedroom was not particularly clean - drink rings on tables, a substance on the bed ('that's ok its thickener'), no TV. Corridors look tired and grubby, with a radio station playing clearly to the staff's tastes rather than
residents'. No garden, v little parking.
For the 8 weeks he was there, staff didn't get him out of bed to use the toilet (he was immobile, not incontinent), and only began to sit him out in a chair after a physio saw him and shook things up. There were no activities, and rarely someone on reception, but if needed - eg. to be released from the building! - always plenty of staff smoking and chatting outside.
Many care staff were very good and cared, but were understaffed. On a number of occasions, he waited over an hr to get a response to his buzzer. Thankfully in a new home, all changed instantly - he was got up to use the toilet, up in a chair, up for meals, offered activities daily.

Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hi,

We’re extremely sorry and upset to hear of your experience with our home. We want to assure you we have taken your feedback seriously and have investigated the matters you raise.

Unfortunately, at the time your father was staying with us we experienced a covid 19 breakout. Our infection control protocols, in accordance with Government guidance necessitated the prioritisation of safety and this entailed isolating family members in their own rooms. We do not wish to use covid as an excuse for not meeting our own operating standards. However, the challenges faced required many human decisions to be made at speed; some of which, upon reflection may have been done differently.

We can’t express how devastating it was to disrupt our usual routines, but at the heart of it all, the safety of our family members remained the top priority.

If you have any further feedback about how we can improve our home, please do get in touch directly by email.

Best Wishes, The Gibraltar Team.


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Review from Michael K (Friend of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in many respects, but one strong recommendation. If you have a very deaf resident prone to losing his one outlet to communication PLEASE would the person in immediate charge take responsibility for looking after said hearing aid so it's available for when he has visitors - even if it's a spare.
It's been allowed to drift for our friend and the results are not good.

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Review from Madeline F (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mostly kept clean. 8/10
Seems to be a lack of regular activities.
She is well looked after and seems to be happy here.

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Review from Linda C (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gibraltar House is definitely a 'care' home.
All of the staff 'care' about the residents and their families.
The rooms are spacious and beautifully decorated.
The staff are attentive and have treated my parents with great respect and dignity.
They are all so very helpful, nothing is too much trouble.
I
am so grateful and thankful to have found a safe 'home' for my very special parents.
God bless you.

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Review from Fred H (Husband of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a patient in Gibraltar House Nursing Home for over two years.
I am very happy with the care she is receiving and I think the staff are wonderful.

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Review from Vanessa H (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our father has been here 2 weeks as an emergency respite and I don't have a lot of experience of Gibraltar House nursing Home but I can say that all the staff have been extremely friendly and kind.

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Review from S W (Partner of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Food is not always cooked properly. Often late and just warm. Quality of food poor: on a few occasions ran out of some food and coffee! Care is not consistent and varies to quite a degree. Cleaning is very poor. Bedside tables often dirty. Strong smell on some streets. Rooms need decorating top to bottom.
Very difficult to speak to management as not freely available. Phone calls not returned. The Drinks jug that is in the room is NOT always refilled I have had to ask for this. Call response is very very slow.

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Review from R B (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after.
Mostly kept clean 8/10
There appears to be a lack of regular activities. Whilst things are put on the table for people to do, there appears to be little encouragement to stimulate people to participate.
Nursing care is also good. Sometimes, people have to wait a long time
to be taken to the toilet due to a lack of staff.
Invoicing is atrocious. I have had emails demanding we pay up for a deficit when my mum has been £100 in credit. My mum has been invoiced my another lady of the same name.
We have asked for monthly statements and they always show a minus, when the minus is for them not my mum.
It never looks like a bank statement. It is very confusing.

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Review from Evi W (Friend of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and warm place, knowledgable and helpful staff, the rooms and corridors are clean and bright and full of flowers. My friend was well cared for.

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Current Review Score: 8.7 (8.673)

Overview of Review Score

The Review Score of 8.7 (8.673) out of 10 for Gibraltar Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Gibraltar Nursing Home is calculated as follows: ( (57 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 81 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.068 Points relating to the number of positive Reviews for Gibraltar Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19. 7 Positive Reviews ÷ 19 = 0.368

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Michael

Michael Cuff

Job Title: Nurse Leader

Joined: 2011

"I enjoy working at Gibraltar Nursing Home because of the positive impact that I can have of the lives of the people who live with us. For those little moments that you can see just how much of a difference I make. Its also about being able to lead a team and help to inspire them."


Tracy

Tracy Bowd

Job Title: Care Practitioner

Joined: 2014

"I feel privileged to be a part of the lives of the people who live with us. I am also proud to make a difference no matter how small”


Frequently Asked Questions about Gibraltar Nursing Home

What types of Care is Gibraltar Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gibraltar Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Gibraltar Nursing Home have?

There are 95 Single Rooms.

What are the Facilities & Services at Gibraltar Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gibraltar Nursing Home to the centre of Monmouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.