The Priory Nursing & Residential Home

Llandogo, Monmouth NP25 4TP
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9.0 20 Reviews
  • The Priory Nursing & Residential Home, Monmouth
The Priory Nursing & Residential Home is located just 15 minutes away from the Severn Bridge in Llandogo, near Tintern. A local bus services runs through the village.

The home is a Victorian mansion with panoramic views over the Wye Valley and River. Inside, the home has large public rooms and bedrooms, high ceilings and original fireplaces.

Bedrooms are located on the ground and first floor. Rooms on the first floor can be accessed via a passenger lift, either end of the home or using the staircases.

The Priory has large pathed and grass outdoor areas with a fish pond. The peaceful garden overlooking the Wye Valley is wrapped around the home for residents to enjoy.

The Chef provides homecooked food daily with a variety of choices for individuals to choose from, to cater for all needs.

The Home has a dedicated activities member of staff who is able to provide a variety of activities in-house and out-house.

Regular training, supervisions, meetings and qualifications (Level 2-5) for staff to update/ expand their professional development.

A warm welcome awaits at this friendly home where privacy and individual wishes are respected and independence is promoted. Visiting car park is located outside the front door.

The Priory was a finalist for 'Dementia Care' with the South Wales Health and Social care awards 2021.

Please visit their website for more details or feel free to ring the home to discuss further.

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Care Provided by The Priory Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Adriana Ltd
  • Person in charge
  • Scott McHattie (Owner)
  • Admission Criteria
    • Contact Nurses
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Priory Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,375
    • Self-Funded Residential Dementia Care £1,200 – £1,375
    • Self-Funded Nursing Care £1,200 – £1,375
    • Self-Funded Nursing Dementia Care £1,200 – £1,375
    • RESPITE Self-Funded Residential Care £1,200 – £1,375
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,375
    • RESPITE Self-Funded Nursing Care £1,200 – £1,375
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,375

  • Please contact the home to discuss fees.
    Fees can vary from room availability and room rates are between £1200-£1375
    We accept Local Authority funding, NHS Continuing Healthcare (CHC) funding & Private/self funding
  • (these prices are only a guideline, please contact The Priory Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Priory is currently following government guidelines for visiting due to the Coronavirus restrictions. Any changes will be updated accordingly.


    Currently open for individuals who have pre-booked appointments via the nurses office.


  • Parking

  • Visiting car park located at the top of the drive outside the home.


The Priory Nursing & Residential Home Reviews (20)

9.0

The Priory Nursing & Residential Home has a Review Score of 9.0 (8.975) out of 10, based on 8 reviews in the last 2 years. Over all time The Priory Nursing & Residential Home has 20 reviews.

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  • 11
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Review from C M (Partner of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Priory is a warm, comfortable and welcoming home for my partner, who is living with vascular dementia. Staff are generally very warm, kind and helpful and friendly. The general atmosphere is cheerful and upbeat. Housekeeping, maintenance and kitchen staff all do a great job in keeping the house
and grounds looking good. My only concern is that perhaps there could be a bit more stimulus for residents. Activities are an hour am and pm, and are done by 2.30, leaving a very long pm/evening. A room has been newly furnished for activities so hopefully this will encourage widening the scope. If one's loved one has to be in a care establishment, then I would recommend The Priory.

Reply from Alexandra-Rae Middleton, Admin at The Priory Nursing & Residential Home

Thank you so much for your lovely review of our home. Best wishes


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Review from Linda I (Wife of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of The Priory for a few weeks now but recently was taken very ill and had to go to hospital. The care and support he received on his return have been outstanding and reassuring for me and his family. Despite his severe illness, his relief at being back in the warm and
familiar surroundings was palpable and the response to the staff was heart-warming. I cannot praise them or thank them enough.
In addition, the outlook and surroundings of The Priory set as it is in the magnificent Wye Valley is also uplifting. Thank you all at The Priory for making this very difficult time a little easier.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you so much for your kind words. I will of course pass this on to the team. Best wishes.


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Review from Sandy D (Wife of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot say anything negative about The Priory care home. The staff are so helpful, caring and friendly and go the extra mile to help the residents settle in and as the wife of someone needing care that is so reassuring.
The home has a cosy, lovely warm and comforting clean smell. The food is jolly
good too, there are activities and a twice-monthly Holy Communion service provided by volunteers from the local churches. The chance to sing hymns and hear a super organist and choir mistress must not be missed.
I heartily recommend a visit to see for yourself.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you for your lovely comments. We enjoy having Chris here and he is a much loved member of our family here at The Priory.


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Review from H M (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at The Priory for just over 6 months. I couldn't have asked for a better settling-in process for my Mum. I anticipated a period of adjustment but within 24 hours Mum was settled After months of worrying about how she would cope with the move, she settled in beautifully.

Every member of staff I have ever spoken to has been professional and caring. Many have gone above and beyond to accommodate Mum's needs. I feel at all levels they know my Mum and understand her.


When Mum was unwell, I was told I could visit anytime, day or night, to reassure myself. This was a great comfort. Whenever I visited - day or night - Mum's needs were being met. She was calm and cared for. Regular doctor visits were organised to ensure everything was being done. Knowing Mum is cared for in such a caring and safe environment has taken a huge amount of pressure off my shoulders and has made a big difference to our relationship. I am now a daughter and not a carer.


Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you very much for your kind words, we really appreciate it. Your mother is a very much loved resident of the home and part of our family. I will ensure your comments are passed on to the whole team. Thank you from us all.


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Review from Phillip P (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and helpful, and nothing is ever too much trouble. My mother isn't the easiest of characters, but the staff do very well to accommodate her requests. It's a well-run home, and the facilities are great. Also, it's set in a beautiful location!

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you for taking the time to review. Your honest opinion is very much appreciated. With thanks, The Priory team.


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Review from Andrew G (Son of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in quite well, and I think is generally happy; however, she has spoken to me regarding one or two things that have upset her.
Sometimes, she feels that on occasions she spends prolonged periods of time waiting to be taken to the toilet. She feels like she has to wait for a carer, we
understand they are busy; however, this is causing quite an upset, especially if she soils herself.
Unfortunately, she does seem to require the toilet more than usual; I understand this is because of certain tablets she takes.
She likes to spend as much time as possible in the communal room, but if left alone is unable to reach the assistant button.
These two minor points are quite important to her. But she does enjoy the entertainment that has now started.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you for your honest feedback. We have discussed the issues you have raised and taken on board the concern. We have taken steps to ensure that this does not continue and that your mother can access the toilet as soon as needed. Thank you for your honest feedback, The Priory team.


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Review from J S (Sister of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, approachable, and very hard working. They are ready to listen to any concerns and do their best to address them. There has been a greater focus on activities recently, together with visits from various musicians, which have helped to enrich the quality of daily life in the home.
The beautiful grounds are wonderful for outdoor visits where appropriate.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you very much for your review. We are all glad that you are happy with the activities and the changes made in the home recently. The staff are grateful for your honest opinion.


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Review from E D (Power of Attorney of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of The Priory Care Home is very good. I have power of attorney for my cousin who is a resident there and feel very happy she is being well cared for and all her needs are being met. The staff are always very obliging and make time for me to discuss any queries I have.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you for your kind words and we hope you are all well.


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Review from Brenda O (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are very caring and are looking after Mum. I can't fault them.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you for taking the time to review us and we appreciate your comments very much. Many thanks, Aimee.


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Review from Robert H (Son of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is quite happy at The Priory Nursing & Residential Home. She has been well cared for in all aspects of care. Her room is clean and comfortable. The staff are all very caring. Food and drinks are freely available to her, comfortable lounge and TV room. All together very satisfactory.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you very much for your feedback. We are very pleased that you are happy with The Priory and the service we provide. Many thanks, Aimee


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Review from C M (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the care home is very good. The staff are kind and helpful. It's a well-run home and very good facilities and my mum feels safe in her surroundings.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Thank you very much for your kind words, we appreciate the feedback. Best wishes, Aimee


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Review from B S (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at The Priory for about seven months. She says that her room is very nice and she likes the food. The carers look after her very well. She likes the activities and is satisfied with what she calls home.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Good morning, thank you for taking the time to review us. Your honest opinion is much appreciated by us all at The Priory.


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Review from J G (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care and attention my mother receives at the Priory care home.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Good morning, thank you for taking the time to review us at The Priory. We appreciate your comment very much. Many thanks to you.


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Review from Caroline H (Resident) assisted by family/friend published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for five months and I am treated well. I did not appreciate the cooking but understand the difficulties. Activities were pleasant but infrequent. The room is pleasant.

Reply from Aimee Bevan, Administrator at The Priory Nursing & Residential Home

Good morning, thank you for your honest response. Many thanks.


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Review from Sally H (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my father's stay at The Priory was not as long as we would have wished. He passed away too soon to enjoy the wonderful location which I know he would have appreciated so much when spring and summer arrived. All the staff are amazing. The care and dignity he received was faultless. The
support given to us as a family at a very difficult time really helped. Thank you to all the staff. You all do a wonderful job and you will not be forgotten.

Reply from Lucy Baker, Deputy Manager at The Priory Nursing & Residential Home

Thank you for taking the time to review us, we appreciate it. Take care and best wishes from all at The Priory.


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Review from Cath C (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Father was a resident at The Priory for a couple of years until he sadly passed away in November 2020. He wasn’t the easiest of residents but the staff always did their best to accommodate him and his antics. We are very grateful for the level of care provided throughout his stay and especially
in his last few days during a really difficult time. We always felt really welcome at the home. The staff are super friendly and very professional. We all looked forward to coming to have coffee with Dad, especially while enjoying that view. Thanks again to all the staff.

Reply from Scott McHattie, Manager at The Priory Nursing & Residential Home

Thank you for your review, it is really appreciated. We will pass on your review to the team, take care and stay safe!


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Review from Mary C (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been at the Priory since November 2020. She is still very independent for her age and really did not want to move into a home, but sadly, my family circumstances meant that she could no longer live with me. It has taken her a while to adjust but she does now enjoy being there. She does
not mix with most of the residents nor join in the activities, but that is her choice. She does have one special friend that she spends most of her time with. She is very happy with most of the staff and generally, she is well looked after and treated with respect. She is not an easy lady, so they have done well to build a good relationship with her. Due to Covid restrictions, I have not been able to view the home so cannot comment personally.

Reply from Scott McHattie, Manager at The Priory Nursing & Residential Home

Thank you very much for taking the time to write a review, we really appreciate it.


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Review from Wendy B (Niece of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty had been in this home for over 4 years and if you were to ask her she would say it’s wonderful, my opinion is every time I go to visit the staff cannot do enough for us. The home is spotless, the food is excellent, they all go above and beyond to make sure my aunty is happy. I had to give her
some bad news today and they came to make sure she was ok and will go and keep an eye on her. If she needs a hug I’m sure they would give her one, they have activity days which all the residents love. I can not find one bad thing to say about The Priory Nursing & Residential.

Reply from Scott McHattie, Manager at The Priory Nursing & Residential Home

Thank you very much for your kind words, I will pass these good words onto the staff.


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Review from Jane D (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mother really enjoyed her last three years at The Priory. Like most folk of her generations, she was fiercely independent and did not want to go in care - the first few months were difficult for all concerned - but as an intelligent woman, she realised that the love and care given to her at
The Priory was in her very best interest. She passed away at 102-years in dignity, comfort and contentment. Thank you to The Priory team.

Reply from Scott McHattie, Manager at The Priory Nursing & Residential Home

Thank you for taking the time to give us such a lovely review; it's very much appreciated.


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Review from A-M A (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here for almost 3-years. The Priory has the most amazing views and outlook, but it’s inside that is the most important. Dad has been very happy here, and the staff are amazing and kind and work so hard. It’s been such a difficult year with the Covid restrictions, but they had no Covid
related deaths and kept everyone very safe. Before the pandemic, it was good to be able to visit any time you wanted.
With his dementia, Dad can be quite a character, and they know what he’s like and make allowances for him. He enjoys the food and will often say that the meals are very good. When he’s been poorly, I have been informed and kept up-to-date on his progress. Recently, the nurses have been particularly fantastic, and I would like to thank everyone for their kindness.

Reply from Scott McHattie, Manager at The Priory Nursing & Residential Home

Thank you for your lovely review; your kind words are very much appreciated.


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Current Review Score: 9.0 (8.975)

Overview of Review Score

The Review Score of 9.0 (8.975) out of 10 for The Priory Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.473 for The Priory Nursing & Residential Home is calculated as follows: ( (49 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 93 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.502 Points relating to the number of positive Reviews for The Priory Nursing & Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 8 Positive Reviews ÷ 11.4 = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Priory Nursing & Residential Home

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Meet the Team (1)

Scott

Scott McHattie

Job Title: Responsible Individual

Joined: 2001

Scott started his working life as a drayman delivering beer for Whitbread out of the Gloucester depot before deciding to change career and help run the family Nursing Home, The Regency in Cheltenham, opposite Pitville Park in 2001.


When the Regency closed, Scott moved to The Priory in Llandogo, which was also owned and run by the family. Scott has been there for over 20 years and gone from Registered Manager to Responsible Individual and Managing Director of the company after the retirement of his father 2 years ago.


Unusually for a Responsible Individual, Scott enjoys being close to the business and is very hands on, working 5 days a week alongside his step brother Phil, who is the Home Manager.


Scott prides himself on having a fantastic team at The Priory and considers himself lucky to work with such fabulous people who are dedicated to the care and high standards of service at the home, especially in what has recently been a very difficult time for the care industry.


Frequently Asked Questions about The Priory Nursing & Residential Home

What types of Care is The Priory Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Priory Nursing & Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Priory Nursing & Residential Home have?

There are 57 Single Rooms.

What are the Facilities & Services at The Priory Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Priory Nursing & Residential Home to the centre of Monmouth?

5.4 mile(s) as the crow flies, distance by road may be significantly further.