Bankhouse Care Home

Llangynidr Road, Beaufort, Ebbw Vale NP23 5EY
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9.4 40 Reviews
  • Bankhouse Care Home, Ebbw Vale
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Care Provided by Bankhouse Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Liza Edwards (Registered Manager)
  • Admission Criteria
    • Private, Local Authority, NHS/CHC
    • Ages 50+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Bankhouse Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bankhouse Care Home Reviews (40)

Total of 40, showing 1-20
9.4

Bankhouse Care Home has a Review Score of 9.4 (9.377) out of 10, based on 10 reviews in the last 2 years. Over all time Bankhouse Care Home has 40 reviews.

Overall Experience

  • 27
  • 11
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Date Published

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Review from Ceri D (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Bankouse Care Home for 6 years, it has been a very positive stressfree time for myself and my family. We have had no issues or complaints at all, he has had no falls, accidents, or any real illnesses since going to Bankhouse. When we visit, we are treated with respect and find
the home to be very caring and friendly, we feel it has a very family feel there. Nothing is too much for the staff, even if it is busy, they find time to answer our questions and we are never felt to be in the way or a nuisance there. My father loves singing and is encouraged by the brilliant two staff members in particular to enjoy himself. I cannot put into words how grateful I am that he is being so cared for and loved by all the staff at Bankhouse. I leave there with no worries at all as I know he is very well looked after. He is always spotlessly clean. Thank you to everyone that takes the time to make my father and all the residents feel as if they matter. We as a family appreciate it so much thank you.

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Review from Andrea H (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing care excellent, professional, caring and friendly. Staff are always helpful and approachable. All needs attended to promptly and to a very good standard. Felt relative was in safe and caring hands. Regular communication with staff regarding care.

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Review from Julia H (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am SO pleased we found Bankhouse. Dad arrived in a bad way 18 months ago and significantly improved within a few months. Every aspect has been first-class. We have always been delighted with the professionalism and genuineness of everyone. Dad was a retired professional with a great deal of world
experience and whilst he was a gentle soul he was very particular, had high expectations and full mental capacity. I'm so pleased he felt very at home at Bankhouse (as a self funder he was able to relocate if he wanted to). Staff were always available, welcoming, warm and cheerful. It was a huge comfort to know Dad was in such lovely care and such a kind environment.

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Review from Peter H (Son-in-law of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really clear when we first visited Bankhouse that there was a fantastic culture of genuine care. Way better than others we had visited. It's proven to be everything we expected. We feel very lucky with our choice.

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Review from J T (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I cannot recommend this place. My father was not looked after as he should have been. They thought he was too demanding but his real problem was he was going blind and his mobilty was gone so couldn't do things for himself. They couldn't cope with his needs and asked him to leave to find another placement.
He was 89. He got dehydrated and taken into hospital. The pains he had were not taken seriously sometimes and the problem he had was kidney stones. He died of sepsis. He was unhappy there as he wasn't taken seriously. He was of sound mind. Some staff were friendly but some shouldn't be carers. They always said they were understaffed and he would have to wait. Over an hour one time to go to the toilet when I was there waiting with him. Not right at all. Dignity out the window. There needs to be improvement and more empathy. They are supposed to be made comfortable and homely before they come to their end of life. Not to be made to feel they are a nuisance.

Reply from Andrea, Manager at Bankhouse Care Home

We are sorry to hear that you felt your father had a poor experience in our home. For context, we agreed to take your father after he had already been at three other care homes - homes that could not meet his needs or/and family expectations of what service he should be receiving.
As many families will appreciate, in very busy periods of the day, the staff may have two to three dozen residents that wish to use the toilet after lunches or dinners. The staff can only go as quick as they can during these periods and therefore some residents will have to wait. We need to honour their dignity and rights and therefore cannot demand or force they use the toilet before they wish to do so. During one 12hr shift your father used the staff call buzzer over 100 times. We cared for your father as best we could in a compassionate and loving way but we fully appreciate expectations will differ from family to family. May he rest in peace.


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Review from S H (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Bankhouse Care Home treats my mother with the utmost care and respect. I always feel welcome when I visit and all the staff are friendly and cheerful. It gives our family enormous peace of mind to know that my mother is being cared for with such kindness and compassion. I always feel reassured,
when I leave, that my mother is in safe hands.

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Review from K D (Sister of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bank house care home has a good family like care. Staff are very friendly and give great support to families - cast support dignity and kindness. Staff work hard. Great day time activities for those who wish to join in. I feel the care given to my family is good overall - nursing staff keep and treat
with watchful eyes

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Review from Annette E (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, welcoming and helpful. They are professional in all that they do and the level care shown to my mother quickly soothed my fears about her going into care. They are so understanding of her needs and have aimed to meet them since day one, treating her with great dignity, I would
actually say exceeding them. They make sure she is comfortable and constantly engage with her when moving her as, since her stroke, she is a very nervous person and this helps to keep her calm and feel safe. They keep us (family) updated on how she has been and if there is anything we want they are on hand to help. Overall, my mam is safe, well cared for, comfortable and they make her smile, I couldn't ask for more.

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Review from Susan J (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Bankhouse Care Home is a very welcoming place for family to visit, the staff are always eager to help and be of assistance whenever you require. My husband is having the best of care with staff that go over and beyond to ensure that he has the very best of care. This is a big comfort
to me.

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Review from Belinda C (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankhouse Care Home is an exceptionally professional care home; the staff are friendly and demonstrate a very high standard of care to all residents and their families. My mother has flourished since she arrived in April, before she came to Bankhouse, she often got confused as to who we were, but she
now knows who we are. The staff treat her like family, and that shows in her demeanour, she is relaxed and happy when we visit.
I would not hesitate to recommend Bankhouse; they were very supportive of us when we had to discuss Mum’s living arrangements after she was diagnosed with advanced Lewy Body Dementia and advanced Parkinsons'. It was very hard leaving Mum at first, but the staff went out of their way to make us feel supported, and our voices were heard when we had any queries or worries about Mum. My mother feels safe and happy and enjoys the activities, which reassures us that she is happy and well looked after at the care home.

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Review from Laurajayne D (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching many care homes for my mom, we decided to go with Bank House not just because of their outstanding reviews but on visiting the home to view it, we had a warm greeting from the manager and were amazed as to how lovely and happy to help everyone was, we could also see how happy the other
residents were.
My mom wasn’t a resident for very long as she passed away, but the attention and care they gave her was outstanding! I was always kept informed with regards to her when she became unwell and the care they gave me and my family after her passing was truly lovely.

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Review from Anita P (Friend of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise BankHouse enough. All the staff are kind, caring and compassionate. All of the residents are treated like family. It is a true home from home, thank you BankHouse.

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Review from A S (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was diagnosed with dementia in January 2019. He was living in Blackpool alone at the time. I live in Wales and wanted him nearer. BankHouse accepted to take him. Since at BankHouse he has deteriorated, but the management and staff at BankHouse have helped my Dad settle in and do everything they
can to make him comfortable at this difficult time. I am really happy and grateful for everything BankHouse is doing for my Dad.

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Review from Steven H (Son of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault BankHouse. They are very committed to the care for all their residents and staff. There were no problems from the day my father arrived. Even before that, they gave me support and explanations on all aspects of care. My father lived there for the remainder of his life. Cared for with dignity
and cared for by all. If anyone needs care, this is a cracking place to be in and was also a very friendly environment for my father and our family. You feel welcomed as you walk through the door every time.

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Review from Lavinia M (Wife of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a resident of BankHouse Care Home, my son recently got married and as my husband couldn't go to the wedding, the manager kindly offered us the use of the conservatory for close family to celebrate with my husband. The manager and staff went totally above and beyond for us, the conservatory
was beautiful and the manager also put on a buffet and wedding cake. I cannot speak highly enough of the welcome our family had and the memories they helped us make, especially for my husband. On behalf of our family, we will be forever grateful to all at BankHouse Care Home.

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Review from Lynda M (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very happy friendly home. I am really happy with the progress my mother has made since she went to the home. I will be recommending it to a lot of people. It is like one big happy family. The staff are all very caring and welcome everyone that goes to visit. I have no worries with my mother
and know she is in safe hands.

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Review from Patricia L (Sister of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister became a resident at BankHouse 2 years ago and has been extremely happy and very well cared for. Staff are very professional, caring and totally committed to their jobs and residents.

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Review from Margaret P (Sister of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been really well looked after.

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Review from Jennifer P (Wife of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home. Staff very nice. Care excellent.

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Review from Marlene C (Wife of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that when its the weekday we can get through on the telephone but on weekends I can't seem to get through as quickly. I know its a homely nursing home from the way it looks.

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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Bankhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Bankhouse Care Home is calculated as follows: ( (87 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 118 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Bankhouse Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 9 Positive Reviews ÷ 10.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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Frequently Asked Questions about Bankhouse Care Home

What types of Care is Bankhouse Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bankhouse Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bankhouse Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Bankhouse Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bankhouse Care Home to the centre of Ebbw Vale?

1.9 mile(s) as the crow flies, distance by road may be significantly further.