The care and attention given were exceptional.
J F (Sister of Resident)
The care for my husband is excellent and he is well cared for
Yvonne T (Wife of Resident)
The staff are amazing, kind and caring and sensitive to his needs. He is stimulated and happy.
Nicola J (Friend of Resident)
Brynmawr Care Village has a Review Score of 9.3 (9.255) out of 10, based on 24 reviews in the last 2 years. Over all time Brynmawr Care Village has 25 reviews.
Review from V M (Sister of Resident) published on 24 February 2025
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind review. We're delighted to hear that your sister has settled in well and is happy at Plasgeller. It was such a pleasure celebrating her 80th birthday. We are glad you enjoyed the afternoon, and we truly appreciate your kind words.
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Review from E B (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your lovely review and kind words about Plasgeller. We are delighted to hear that you and your family are happy with the care your mother receives. Providing a safe, comfortable and welcoming environment for our residents and their families is at the heart of everything we do. It means a great deal to us to know that you feel reassured and supported by our team. Your appreciation inspires us to continue delivering the highest standard of care with compassion and dedication.
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Review from Kathryn W (Wife of Resident) published on 22 November 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for taking the time to share your feedback. We're delighted to hear that you find the care at our home to be excellent and appreciate your kind words about our staff, cleanliness and meal offerings - especially our Sunday and Thursday dinners! Your comments about staff empathy are valuable to us and we will continue working with our team to ensure consistent, compassionate interactions. Your recognition of the efforts we put into maintaining clean and comfortable rooms means a lot to us, thank you for your continued support.
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Review from J F (Wife of Resident) published on 22 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your heartwarming review. We are truly grateful for your kind words and delighted to know that you feel your husband is so well cared for. It's wonderful to hear that you appreciate the balance we strive for with a warm, homely atmosphere. Your recognition of our team's friendliness, kindness and compassion means the world to us and we're thrilled that you feel welcomed and supported during your visits. Your acknowledgement of our cleanliness and efficiency motivates us to continue maintaining the high standards we are committed to. We're truly honoured to be entrusted with your husband's care and are so pleased to know that his time with us brings you peace of mind.
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Review from P P (Wife of Resident) published on 12 November 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you feel supported by our entire team. We are dedicated to providing the highest quality of care, and it means a lot to know we're meeting your expectations. It's truly a pleasure caring for your husband, and we're always here to listen and assist however we can. Thank you for your continued support.
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Review from J F (Sister of Resident) published on 28 October 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind words. We're thrilled to hear that you found the care and attention given to your loved one exceptional. Our team works hard to provide the best support to our residents and it's wonderful to know their efforts are appreciated.
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Review from S J (Power of Attorney of Resident) published on 25 October 2024
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Overall Experience
4.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for your positive feedback. We're delighted that you find the furniture comfortable and bright and that our entertainment and cleanliness meet your expectations. It's great to hear that you're also happy with the hair care, meal services and the overall care provided by our staff. Thank you for your continued support.
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Review from N B (Son of Resident) published on 23 October 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for sharing your heartfelt feedback. We are truly delighted to hear that your mam has settled in so well with us. It's incredibly rewarding to know that she is receiving the care and mental stimulation she needs and that both you and your family feel reassured by the support she's receiving at Brynmawr Care Village. Our team works hard to provide meaningful support and your kind words mean a lot to us all. Thank you for your continued support.
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Review from Yvonne T (Wife of Resident) published on 23 October 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your wonderful feedback. We're truly grateful that you and your husband feel part of the Brynmawr Care Village family. It's our priority to create a welcoming and supportive environment for all our residents and their families and we're delighted to hear that you've experienced this first-hand. We're glad to know that your husband is receiving the care he deserves and that he enjoys the activities and stimulation we provide. Thank you for your continued support.
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Review from Nicola J (Friend of Resident) published on 23 October 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for taking the time to share your positive experience. We are thrilled to hear that your friend is happy, stimulated and well cared for. Our team works hard to provide personalised, compassionate care and it's wonderful to know that this has made a difference for your friend. We're also glad to hear that he enjoys the variety of activities we offer. Keeping our residents engaged and ensuring they have plenty of interesting things to do is a key part of our approach and we're so pleased to hear that he is benefiting from this. Thank you for your continued support.
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Review from V E (Wife of Resident) published on 15 October 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind words and for taking the time to leave us a review. We're truly grateful that we could be part of your husband's care journey for the past two years. It's wonderful to hear that our team made a positive impact and that you found the environment welcoming and supportive.
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Review from S S (Sister of Resident) published on 14 October 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for taking the time to share your feedback. We value your regular visits and involvement in your relative's care at Brynmawr Care Village. Thank you for the positive 5 star reviews and your continued support.
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Review from C B (Son-in-law of Resident) published on 3 October 2024
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5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your wonderful feedback. We are thrilled to hear that you've had such a positive experience with our team and the care we provide. It's incredibly important to us that our residents feel comfortable and engaged. Your kind words about our staff's dedication mean a lot. We truly appreciate your continued support.
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Review from Sandra S (Daughter-in-law of Resident) published on 17 September 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for your kind words. We're so pleased you're happy with the care our team has and continue to offer to our residents and their loved ones. We appreciate all of your support.
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Review from Clare T (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for taking the time to leave us a review, as we're grateful for the feedback. Your Mam is a much-valued and longstanding member of the Brynmawr Care Village community (as are you, as a regular visitor). We would be happy to do this on a one-on-one basis if you feel able so that we can better understand the details. I hope that our enhanced reviews, where we encourage families to meet with us face-to-face to discuss their loved one's needs and progress, are something you will be able to use going forward.
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Review from Elwyn P (Husband of Resident) published on 29 April 2024
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Overall Experience
4.0 out of 5
Reply from Wayne Rees, Head of Region at Brynmawr Care Village
Thank you for completing the star ratings and we do appreciate the specific issue that is causing you concern. Obviously, it is not appropriate for us to give any more detail about that in a public forum. However, if you remain unsure of the latest situation regarding the dermatology referral or the care that is in place pending the appointment, please feel free to discuss this with the registered nurses or service manager when visiting next or by calling. We do understand your concern and want to reassure you that we always liaise closely with various external professionals, for all residents' benefit. Please let us know if there is anything further we can do to improve those areas where you have scored the home as less than five stars. We really value your support for the home, as your wife is very much part of the Brynmawr Care Village community after nine years with us!
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Review from Ann H (Daughter of Resident) published on 24 April 2024
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Overall Experience
4.0 out of 5
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
We are thrilled to hear that your mam has settled in well and that you've already formed a positive impression of our staff and the care provided. As you mentioned, it is still early days but we are committed to maintaining the same level of friendliness, care and support throughout your mam's stay. If there is anything more we can do to ensure her comfort and well-being, please do not hesitate to let us know.
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Review from Michelle H (Daughter of Resident) published on 24 April 2024
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5.0 out of 5
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you for sharing your experience with us. Ensuring clear communication and understanding is a top priority for us and we are glad that you feel supported in this regard. It is heartwarming to know that your dad is enjoying his time with us. We are here to support both you and your dad every step of the way. If there is anything more we can do to enhance your dad's experience, please do not hesitate to let us know.
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Review from Susan C (Daughter of Resident) published on 24 April 2024
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Overall Experience
4.0 out of 5
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you for sharing your thoughts, it brings us immense joy to hear that your mother is settled and content under our care. Our dedicated team works tirelessly to ensure the well-being and comfort of all our residents and rest assured that while our team may seem rushed at times, we are not experiencing staffing issues. Your satisfaction with all aspects of your mother's care means a lot to us and if there is anything more we can do to enhance her comfort or address any concerns, please feel free to reach out.
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Review from Andrea S (Daughter of Resident) published on 24 April 2024
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Overall Experience
4.0 out of 5
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you for sharing your positive experience with us. We are thrilled to hear you are happy with the care your dad is receiving. Our care team and well-being coordinators work hard to create a welcoming and engaging environment for all residents. It is wonderful to hear that your dad feels comfortable and is showing no signs of decline, we are committed to maintaining this standard of care and ensuring his continued well-being. If there's anything more we can do to support your dad or your family, please let us know.
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The Review Score of 9.3 (9.255) out of 10 for Brynmawr Care Village is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.380 for Brynmawr Care Village is calculated as follows: ( (176 Excellents x 5) + (70 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 284 Ratings = 4.38
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.875 Points relating to the number of positive Reviews for Brynmawr Care Village is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 21 Positive Reviews ÷ 24 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
As the Service Manager of Brynmawr Care Village, I am committed to creating a nurturing and supportive environment where every resident feels valued, respected, and at home. I strive to ensure the provision of kind care, whilst fostering a sense of community and well-being. I have worked within the care sector for sixteen years and the joy of witnessing our lovely residents’ smiling faces remains the most rewarding experience, and the highlight of my day. Brynmawr Care Village is a lively and fun place, and I am inspired each and every day to pursue my promise of delivering compassionate care to those we are privileged to serve.
