Brynmawr Care Village

2 Intermediate Road, Brynmawr, Ebbw Vale NP23 4SF
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9.3 25 Reviews
  • Brynmawr Care Village, Ebbw Vale
Brynmawr Care Village is an inclusive community which specialises in caring for those living with dementia. The site is located in the picturesque market town of Brynmawr and comprises of Plasgeller Care Home, Glanbury Care Home and Brynwood Care Home.

Residents are actively encouraged to participate in home life and communal spaces are lively and open. All residents of Brynmawr Care Village are supported to achieve their set goals, reach their maximum potential and above all; to live life as fully as possible.

The care village is warm and welcoming and staff receive specialist training to support resident needs. The care team is dedicated to offering the highest-standard of care possible to ensure residents health and wellbeing needs are met.

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Care Provided by Brynmawr Care Village

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Webb (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brynmawr Care Village Reviews (25)

Total of 25, showing 21-25
9.3

Brynmawr Care Village has a Review Score of 9.3 (9.255) out of 10, based on 24 reviews in the last 2 years. Over all time Brynmawr Care Village has 25 reviews.

Overall Experience

  • 15
  • 7
  • 2
  • 0
  • 1

Date Published

25
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23
24
1

Review from Bernadette F (Wife of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been under your care since last November and we have been more than happy with the standard that has been provided. Staff are approachable and receptive to our concerns and reassure us that those shared will always be addressed/

Reply from Tracey Webb, Service Manager at Brynmawr Care Village

Thank you for taking the time to share your experience. We are delighted to hear that you are more than happy with the care your husband receives; our team strives to be approachable and attentive to the needs of our residents and their families. If there is anything else we can do to enhance your husband's experience or support your family, please do not hesitate to let us know.


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Review from Denise W (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since we went into a meeting for families last month, someone told the carers what was said in the meeting and some of the carers haven't spoken to us since. They shouldn't be like that and getting away with it. Two of them were moved to Brynwood, they didn't like it and they are back in Granbury. They
shouldn't dictate where they are going to work.

Reply from Wayne Rees, Head of Region at Brynmawr Care Village

Thank you for your feedback. We have since spoken, and the situation has been resolved. We completely agree with you that the needs of residents are the first priority.


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Review from I R (Husband of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than I expected, visit times are excellent. Staff pleasant and always helpful.

Reply from Tracey Webb, Service Manager at Brynmawr Care Village

Thank you for taking the time to share your experience with us. We are pleased to hear that Brynmawr Care Village has exceeded your expectations and it is wonderful to know that you have found our staff to be pleasant and accommodating. If there's anything more we can do to enhance your wife's experience with us, please don't hesitate to reach out.


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Review from L M (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not family friendly, do not encourage visitors to bring children, nor do they offer visitors a drink. Visitors are not allowed to use the toilet.
In their own words "we have to take what we are given"; as far as care staff go. Residents are not encouraged to take part in their hardly there activities.
Do not maintain regular updates with family. Hard to contact, always going to other parts of the home.
Allowed Mum to get severely constipated, don't ensure her hearing aids are used and make excuses when she removes them. Cover up their discrepancies such as allowing her to go weeks before her dentures were fixed.

Reply from Dawn Crandon, Site Manager at Brynmawr Care Village

Dear LM, Thank you for your feedback. In normal times, there are no restrictions on bringing children on visits. Toilet facilities are also available, and used by other visitors without difficulty. If staff have not offered a drink on a particular occasion, do contact me directly so that I can follow this up. The only time we have restrictions in relation to visitors is if there is an outbreak of an infectious disease e.g. Norovirus, or Covid-19. In those circumstances, the public health authorities require us to limit or exclude visitors for a period of time and/or to impose additional infection control procedures. In relation to the other matters raised, as you are aware these have already been investigated as part of a formal complaint – we will just have to agree to differ as to the facts. Please be assured, however, that your Mum’s welfare is our first priority, and we will always do what we can to support you as her family for as long as she is a resident with us.


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Review from Brinley H (Brother of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Outside cover is needed when raining (front entrance).

Reply from Dawn Crandon, Registered Manager at Brynmawr Care Village

Thank you for taking the time to provide feedback, we take all suggestions into consideration. Our team endeavour to provide the best standard of care possible for your loved one and we are greatly appreciative of the scores you have provided.


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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Brynmawr Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Brynmawr Care Village is calculated as follows: ( (176 Excellents x 5) + (70 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 284 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Brynmawr Care Village is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 21 Positive Reviews ÷ 24 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Brynmawr Care Village

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Meet the Team (1)

Tracey

Tracey Webb

Job Title: Registered Manager

As the Service Manager of Brynmawr Care Village, I am committed to creating a nurturing and supportive environment where every resident feels valued, respected, and at home. I strive to ensure the provision of kind care, whilst fostering a sense of community and well-being. I have worked within the care sector for sixteen years and the joy of witnessing our lovely residents’ smiling faces remains the most rewarding experience, and the highlight of my day. Brynmawr Care Village is a lively and fun place, and I am inspired each and every day to pursue my promise of delivering compassionate care to those we are privileged to serve.