Pen-y-Bont Care Home

Victoria Street, Abertillery, NP13 1PG
Submit a Review
9.5 33 Reviews
  • Pen-y-Bont Care Home, Abertillery
Pen-y-Bont Care Home is a purpose-built home registered for 41 beds, predominantly providing individual mixed gender accommodation and social care for older persons with nursing and general residential needs.

Show Pen-y-Bont Care Home on the Map

Care Provided by Pen-y-Bont Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Griffiths (Head of Services)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pen-y-Bont Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £940 – £1,000
    • Self-Funded Residential Dementia Care £1,070 – £1,100
    • Self-Funded Nursing Care £1,050 – £1,250
    • Self-Funded Nursing Dementia Care £1,090 – £1,300
    • RESPITE Self-Funded Residential Care £940 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,250
    • RESPITE Self-Funded Nursing Care £940 – £999
    • RESPITE Self-Funded Nursing Dementia Care £1,090 – £1,300
  • (these prices are only a guideline, please contact Pen-y-Bont Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available


Pen-y-Bont Care Home Reviews (33)

Total of 33, showing 1-20
9.5

Pen-y-Bont Care Home has a Review Score of 9.5 (9.531) out of 10, based on 10 reviews in the last 2 years. Over all time Pen-y-Bont Care Home has 33 reviews.

Overall Experience

  • 22
  • 11
  • 0
  • 0
  • 0

Date Published

33
5
6
10
23

Review from Cheryl O (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall home is good. My Mother likes to stay in her room, occasionally she will visit the lounge but doesn't partake in activities. However, she needs to be encouraged to leave her room for the room to be deep cleaned.
As for laundry, it is clean but unable to buy pleated skirts as the laundry person
puts them in the drier, have asked not to put them in the drier as pleats come out and underwear not white must be mixed with colours. Some good carers but occasionally have found my Mum wet think Mam could be encouraged to use the toilet more often, have spoken to the manager and hopefully this will be rectified.

Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home

Thank you for sharing your feedback with us. We sincerely apologise for the issues that you have encountered. Your feedback is invaluable to us, and we are fully committed to making the necessary improvements. At Pen-Y-Bont, we prioritize open communication and have an open-door policy. We kindly invite you to discuss your concerns with our Registered Manager. Please know that your feedback is highly valued, and we are dedicated to addressing any issues you have raised. Thank you for bringing these concerns to our attention.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team here has looked after my Dad for years and knows exactly how to keep him happy and content. He knows the staff's voices and this makes everything much easier for him. I can't thank them enough for the care and patience they have.

Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home

We deeply appreciate your sincere feedback. It is truly valuable to us that our team has been able to ensure your Dad's happiness and contentment through their care. Thank you for entrusting your Dad's well-being to us and for sharing your generous words of praise with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is extremely happy at Pen-y-Bont. She is well cared for and kept very busy with the daily entertainment programme. She has made lots of new friends, which is wonderful, as she is very sociable. The staff are very friendly, kind and helpful. We are very happy with the care Mum receives.

Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home

Thank you for your positive feedback! We are thrilled to hear that your Mum is happy and well cared for at Pen-y-Bont. We appreciate your kind words about our staff and are so glad to hear that your Mum is enjoying the entertainment program and making new friends. We are committed to providing top-notch care for all our residents. Thank you for trusting us with your Mum's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy C (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has resided here for the last 3 months. I cannot fault the staff or services provided. They have put my mind at ease with her care and I know she's in a safe environment where she wasn't previously, the staff are always helpful and go out of their way to make Mum's stay a good one.

Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home

Thank you for sharing your positive experience with us regarding your mother's stay at our care home Pen-y-Bont. We are delighted to hear that our staff have provided excellent care and service, giving you peace of mind knowing that your mother is safe and well-cared for. Our team is dedicated to ensuring the well-being and comfort of all our residents, and we strive to make their stay enjoyable. Your feedback is greatly appreciated, and we look forward to continuing to provide exceptional care for your mother. Thank you for choosing our care home Pen-y-Bont.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Brother of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are very helpful and informative. My brother is treated with respect and dignity throughout his stay. Very happy with Pen-y-Bont Care Home.

Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home

Thank you for your kind words about Pen-y-Bont Care Home. We are thrilled to hear that your brother is being treated with respect and dignity by our management and staff. Your feedback means a lot to us, and we are committed to continuing to provide the highest quality care to all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the efficiency of the management and carers are very caring. Also loads of activities throughout the week.

Reply from Abbie Shaw, Marketing Officer at Pen-y-Bont Care Home

We are delighted to hear that you were impressed by the efficiency of our management team and the compassionate care provided by our caregivers at Pen-y-Bont care home. Your mention of the wide variety of activities available throughout the week is greatly appreciated. Thank you for taking the time to share your positive experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

since my mother has been here we can not fault the caring staff and management for everything they do for Mam. Mam is quite happy and content and it gives us peace of mind.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thankyou for your wonderful review.
From the management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found both management and staff friendly and helpful. They provide help and support to the residents and visitors and answer any questions I may have. It is always clean and tidy. The garden is a lovely space to sit weather permitting. Entertainment is provided most days along with activities.
There are excursions twice a month for those who are able to go. Hairdresser weekly visit. All satisfactory.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your lovely review, I will be sure to pass on to all staff members.
From the management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, helpful team not only for residents but family as well.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you Lesly for a lovely review, I will be sure to pass it on to all the staff.
From the management team at Pen-y-bont.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, clean place that is very well managed. The care my mother has received since arriving here has been brilliant, all the staff are very friendly and take great care of her. The activities that the care home provides for the residents have been incredible and are a great way of keeping everyone
occupied and happy.
The social media page that the care home runs is also a great way of keeping up to date with activities and seeing family members enjoying themselves.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for you lovely review - I will be sure to pass on to all the staff.
Thank you from the management team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Niece of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my uncle has been living at Pen-y-Bont I am very happy with the care and support provided to him. The staff are friendly and helpfull. The home is well presented and my uncle has settled in well.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your kind words.


Management team at Penybont


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan O (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Pen-y-Bont for almost a year. She always appears well cared for and happy. I feel they meet her needs very well and the standard is very good. I am lucky I have found this home for her.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your 5 star review I will ensure the staff receive this feedback.


Management team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vaughan J (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is cared for impeccably at Pen-y-Bont. The peace of mind this gives us as a family, to know he is being so well looked after can't be bought. Massive thanks from us all for all you do for my dad.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your very kind words, I will ensure that this review is passed on to the teams.


Management Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie P (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite and helpful. Satisfied with overall care, no complaints. All requests dealt with quickly. Thanks.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your kind review, the review will be passed on to the team.


Management Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris S (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has received the best care. She has settled well and enjoys her time with the other residents.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your kind words.


Management team, Pen-Y-bont


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Brother of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother is not the best person to nurse these carers are wonderful with him. We couldn't wish for him to be in a better place. It is lovely to have peace of mind knowing he is being cared for the way he is.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your kind words.


From the management team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-organised and caring establishment with superb staff who are all very welcoming and homely. Everyone shows affection for my mother and attended to her needs, physically and medically. The overall decoration of the home could benefit from fresh decorations. However floors done, decorating may
follow.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your review, ongoing decorations are within the long term plans for Penybont, hopefully you will see the further changes we have planned.


From the management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina L (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been happy with dad's care at Pen-y-Bont since May. Whenever we have raised a concern or have made a suggestion regarding dad's care, we have been listened to, and they have been open to discussion and responded appropriately, if necessary. The management and staff have always been friendly,
caring, and extremely helpful. Dad seems as content as he could be under his circumstances. My dad said feels very secure and safe.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for taking the time to complete this review.
Management team at Penybont


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for 2 years and was looked after very well. The staff working there went above and beyond to make sure she was OK and when the lockdown started and my mam was taken ill and was in bed for 7 weeks, they were marvellous with her. They were very supportive to the family, Facetiming
us every day so we could see her and speak to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Wife of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. You can't fault them. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Pen-y-Bont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Pen-y-Bont Care Home is calculated as follows: ( (69 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 113 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pen-y-Bont Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pen-y-Bont Care Home

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Debra

Debra Price

Job Title: Registered Manager

Joined: 2020

Debra as over 20 years experience in the care sector, she is always here to assist you


Responsibilities to provide information, advice and support to residents, families and staff.
promote residents' rights and duties and encourage them to join activities.
help residents to access local services and take part in the local community.
monitor business performance and quality of care.


Bibi

Bibi Jaffarally

Job Title: Clinical Lead

Joined: 2017

Bibi has many years of experience in the care sector.


Bibi's responsibilities as the clinical lead will be supervising a team of nurses and healthcare assistants in the nursing home . Bibi will lead the team and be responsible for ensuring that they, both individually and as a whole, maintain their standards of excellent care to all our residents..


Lisa

Lisa Griffiths

Job Title: Head of services and responsible Individual

Joined: 2020

As the nominated individual I am responsible for supervising the management of the regulated activity.
As The Responsible Individual I will work with the Registered Manager; ensuring the service is safe, well run and complies with regulations.


Frequently Asked Questions about Pen-y-Bont Care Home

What types of Care is Pen-y-Bont Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pen-y-Bont Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pen-y-Bont Care Home have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pen-y-Bont Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pen-y-Bont Care Home to the centre of Abertillery?

0.3 mile(s) as the crow flies, distance by road may be significantly further.