Pen-y-Bont Care Home

Victoria Street, Abertillery, NP13 1PG
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9.5 33 Reviews
  • Pen-y-Bont Care Home, Abertillery
Pen-y-Bont Care Home is a purpose-built home registered for 41 beds, predominantly providing individual mixed gender accommodation and social care for older persons with nursing and general residential needs.

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Care Provided by Pen-y-Bont Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Griffiths (Head of Services)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pen-y-Bont Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £940 – £1,000
    • Self-Funded Residential Dementia Care £1,070 – £1,100
    • Self-Funded Nursing Care £1,050 – £1,250
    • Self-Funded Nursing Dementia Care £1,090 – £1,300
    • RESPITE Self-Funded Residential Care £940 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,250
    • RESPITE Self-Funded Nursing Care £940 – £999
    • RESPITE Self-Funded Nursing Dementia Care £1,090 – £1,300
  • (these prices are only a guideline, please contact Pen-y-Bont Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available


Pen-y-Bont Care Home Reviews (33)

Total of 33, showing 21-33
9.5

Pen-y-Bont Care Home has a Review Score of 9.5 (9.531) out of 10, based on 10 reviews in the last 2 years. Over all time Pen-y-Bont Care Home has 33 reviews.

Overall Experience

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Date Published

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Review from E L (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away on 1st July after 7 1/2 weeks of illness. This was during lockdown.
My mother received the best of care and we were kept informed by FaceTime. She received excellent care at all times.

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Review from Emily K (Granddaughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my grandad, the staff were very welcoming and professional regarding the current situation (COVID-19).
All questions that were asked were answered efficiently and I am very grateful that my grandad is in this nursing home.

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Review from D G (Grandson of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously, with the current situation, we have not been inside the care home, but my grandfather seems to be well cared for.
Frequent videos call have been a blessing.
All staff go above and beyond to look after the residents.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you so much for taking the time to leave us a five-star rating, it's much appreciated. Many thanks, from the Management team.


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Review from B J (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad went into Pen-y-Bont Care Home, there were so many mixed feelings, and it seemed to me to be a bit wobbly, to be honest. He fell in the night and broke his leg which did nothing to help my feeling or his, but after hospitalisation, he returned to the home. Then we entered "lockdown", but I
can say hand on heart, I am so happy now about everything. We have had video calls every week, and I can see that he is happy, settled, healthy and well looked after. I can see that he's well thought of. He's been brought out of his shell.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for your review, please feel free reach out to the home manager with any further comments or suggestions you wish to share.


Many thanks the management team


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Review from Jan G (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the Coronavirus, I was unable to see Dad but was allowed facetime contact which was brilliant, and we were pleased with the care and attention that he was obviously receiving. The staff are very helpful and pleasant. Many thanks to all the staff.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you so much for your five-star review. We will share this with the team to let them know to keep up the amazing work. Many thanks, the Management Team.


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Review from Debbie H-S (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the time Mam first came to the home, I had my reservations because, at the time, they didn't have a good reputation (the home not the staff) but, mam loved it and was adamant she wanted to stay. As I got to know the staff, I came to see that this was the best place for mam to be.
Mam is always
treated with dignity and respect by all the staff and one or two that have gone out of their way to make things perfect for mam, and for that, I am eternally grateful.
The activities are absolutely amazing and so creative with the things that the lady does for the residents, especially during the COVID-19 outbreak I have been amazed by the inventiveness.
Thanks to the entertainment coordinator, it has been possible to video call and speak to mam all the way through, and again, I am eternally grateful to her for her commitment to the residents.
There are now new owners, and I am sure that improvements that need doing will be done, and I look forward to getting to meet them in the future.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

We are so grateful for your review. Thanks for sharing your ratings with us and the community. We also look forward to meeting with you and sharing with you all the projects we are working on. Many thanks, the Management team.


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Review from May S (Sister of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I'm concerned, the staff are doing a very good job of looking after their residents. They work hard at trying to keep residents in contact with their families. I've found them to be very helpful.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for leaving such a nice review. We are glad that you are happy with our services, our dedicated staff will be pleased to learn of your high praise. Many thanks, the Management team.


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Review from Natalie B (Granddaughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother became a resident to this establishment a few months ago. She had a short term residency in another care home and her transfer to Pen-y-Bont was the best decision my family made.
The staff are so welcoming and are very attentive. The care and dignity shown to her is outstanding. I cannot
praise the events coordinator enough and the dedication that goes into the activities to ensure all the residents are catered for and entertained. The interaction and stimulation is vital for residents to remain happy in their place of residency. I hope in the near future to get acquainted with the rest of the staff at Pen-y-Bont and build up a trustworthy relationship. Thank you for all you continued hard work and dedication of love and care given to my grandmother and her fellow residents. Keep up the good work team Pen-y-Bont.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to the Home manager with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Look forward to seeing you soon. Many thanks, The Management Team.


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Review from Catherine M (Granddaughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad is having brilliant care, he is happy there. All the staff are very friendly and helpful. The staff do lots of activities which my Grandad enjoys. The home is very clean and tidy. Good food. We always have plenty of welcomes when we visit Grandad. Staff are very helpful when we bring my son
down to visit Grandad, my son has autism and global development delay. We are very pleased with Grandad's care.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thanks for leaving us such a wonderful review. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you soon.


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Review from Julia W (Niece of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has dementia and we had to make the difficult decision to admit her to a care home almost two years ago. My auntie settled into Pen-y-Bont with no problem at all. The amazing care staff made her feel at home and the fantastic activities offered meant that for the first time in a long time
my auntie was able to join in activities on a daily basis which she had only been able to enjoy weekly at a community centre. The monthly luncheon club, trips to the local theatre or visits by artists are some of the events which are organised by the very hard-working staff in "normal" times. During Covid-19 staff have provided contact with video calls, photographs and regular updates. Activities have been adapted in ingenious ways! Management reacted quickly by closing the home and keeping residents safe. I have nothing but praise for the entire team who run the home in my auntie's local community. Thank you for going over and above to look after my auntie.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Look forward to seeing you soon. Many thanks, The Management Team.


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Review from Pauline W (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like the readers of this review to know this is the first review I have ever taken time out to complete, but I feel I must say a big and well-deserved thank you to all the members of staff and management at Pen-y-Bont Care Home Abertillery, they have without doubt done a fantastic job over the
past few years of taking care of my mam, nothing at all is too much trouble for anyone you speak to at the home.
Even in this demanding time, the activity coordinator finds time to go to my mother's room and helps my mam communicate with me through Facebook which is such a joy and so rewarding to me and our mam, thanks.
The home itself is like one family and the happiness shines through the residents' faces.
My mam calls the care home her hotel, on days out she would often say when I get back to the hotel we'll have a nice cup of tea and a biscuit.
My mam is 84 this year. Please keep up the good work thanks all.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us - and we agree, the Activity Coordinator and the rest of the team are true gems to have part of our team! We count ourselves lucky for customers like you.
Many thanks, The Management Team


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Review from Vivien J (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In this crazy time of lockdown, all staff have gone above and beyond in their care for all residents, keeping them safe well and entertained. Also keeping families updated via video calls, Skype etc. Without these special people and their care, would have been very difficult for all. Thank you.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

Thank you for recognising our good work, we could not achieve this without the team efforts.
Many thanks, the management team.


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Review from Marie H (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (who is 93 years young) has been a resident at Pen-y-Bont since earlier this year (2020). After having a long stay in hospital from November 2019, we, as a family, obviously had our concerns about moving her into a care setting. I can honestly say this was the best move for her. Once recovered
from her ailments which needed the hospital admission, she has settled beautifully into Pen-y-Bont with the help and dedication of the management and the staff they employ. She has a nice room with everything she needs, but spends much of her time in the communal area with other residents, and takes part in the many activities which take place daily. It’s much appreciated that the home keeps us informed at all times and always make themselves available to answer any questions. I would like to say a massive ‘thank you’ to Pen-y-Bont for keeping my mum safe, particularly during this difficult time (COVID 19) and to keep doing what you are doing because it is greatly appreciated.

Reply from Lisa Griffiths, Head of Services at Pen-y-Bont Care Home

We all put in a lot of effort; thank you for acknowledging our hard work, it means so much to all the staff. I will be sure to pass this great review on to them.
Thank you, from the management team.


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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Pen-y-Bont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Pen-y-Bont Care Home is calculated as follows: ( (69 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 113 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pen-y-Bont Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Debra

Debra Price

Job Title: Registered Manager

Joined: 2020

Debra as over 20 years experience in the care sector, she is always here to assist you


Responsibilities to provide information, advice and support to residents, families and staff.
promote residents' rights and duties and encourage them to join activities.
help residents to access local services and take part in the local community.
monitor business performance and quality of care.


Bibi

Bibi Jaffarally

Job Title: Clinical Lead

Joined: 2017

Bibi has many years of experience in the care sector.


Bibi's responsibilities as the clinical lead will be supervising a team of nurses and healthcare assistants in the nursing home . Bibi will lead the team and be responsible for ensuring that they, both individually and as a whole, maintain their standards of excellent care to all our residents..


Lisa

Lisa Griffiths

Job Title: Head of services and responsible Individual

Joined: 2020

As the nominated individual I am responsible for supervising the management of the regulated activity.
As The Responsible Individual I will work with the Registered Manager; ensuring the service is safe, well run and complies with regulations.