Woffington House Care Home

Rear Of Earl Street, Tredegar NP22 3QW
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1.0 2 Reviews
  • Woffington House Care Home, Tredegar
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Care Provided by Woffington House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Hesselden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Could visitors refrain from coming at mealtimes to ensure that staff can focus on nutritional intake.


  • Parking

  • Car park to the front of the Home for visitors to use.


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Woffington House Care Home Reviews (2)

1.0

Woffington House Care Home has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Woffington House Care Home has 2 reviews.

Overall Experience

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Date Published

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Review from D O (Grandson of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please please please don’t send a person you care about here. This is honestly the worst place for them. They would have their needs met better in prison. They have absolutely no care for the people they are supposed to care for. All they want is their money. An absolute gentleman of a man who was my
grandfather went there. On arrival he was a man needing extra care, in a few months of being there he has now passed away. They don’t write reports or check on individuals. All they say is do they want a hair cut or nails cut that’s an extra £50. Something needs to be done about this place. Do not send anyone you care about here please!

Reply from Ian Hutchinson, Director at Woffington House Care Home

It is not uncommon for absent family members to experience overwhelming feelings of guilt and grief at the deterioration and passing of a loved one and this is often manifested through anger and blame. We are sorry that you feel this way and that we did not merit more than a single star in any section of your review. If we are able to support you in any way through this difficult time then please do not hesitate to contact us.


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Review from Keith H (Son of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Apart from other concerns I have had with the home (unable to take further than the manager, the information on this web site being outdated by over a year), today I visited my mother, the visit lasted only 10 minutes as I had to sit in the pouring rain to talk to her regardless of whatever excuse they
try and make. I am disabled myself, previous visits have at least used a canopy while visiting, this was for whatever reason unavailable, I was not told this. It is at the side of the home and not visible to me without walking to it. I could visit her anytime, they know I am disabled, have little respect when I am spoken to. As for her care, they do keep her alive but for example, I took her false teeth back to her after repairing them, it took maybe a couple of days before they gave them to her.
We had to provide a better mattress for her, chair and commode.

Reply from Ian Hutchinson, Director at Woffington House Care Home

I’m sorry that you feel that you’ve been mistreated. Due to the ongoing COVID-19 situation, you were aware that visiting was restricted to outside visits only and that pre-booking an appointment was requested in order to manage the safety of the residents and not overstretch the staff. It has to be said that you have repeatedly ignored these restrictions. On this day - you had not booked in, you blocked an active ambulance with your car as you attempted to park in the bay reserved for emergency services and nearly ran over a staff member in the car park. Despite this, the staff were accommodating and facilitated your visit for the benefit of your mother. The canopy had been lost in the high winds of previous days.
Your mother’s teeth were returned to her immediately after they were repaired but her notes state that they still hurt and she refused to wear them. As for the kit - specialist bariatric kit is not provided for in the basic contract and the kit remains your property.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Woffington House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Woffington House Care Home is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Woffington House Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 0 Positive Reviews ÷ 7.2 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Woffington House Care Home

What types of Care is Woffington House Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woffington House Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Woffington House Care Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Woffington House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woffington House Care Home to the centre of Tredegar?

0.3 mile(s) as the crow flies, distance by road may be significantly further.