Valley View Care Home has a Review Score of 9.8 (9.844) out of 10, based on 20 reviews in the last 2 years. Over all time Valley View Care Home has 33 reviews.
Review from Julie R (Daughter of Resident) published on 14 March 2025
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your kind words. It was an absolute privilege to care for your mother, and we are so pleased to know that she enjoyed her time with us. Knowing that she was smiling and happy, even as her health declined, means the world to us. Our thoughts remain with you and your family. Please don't hesitate to reach out if there's anything we can do.
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Review from Christine H (Daughter of Resident) published on 22 November 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your glowing review. We're absolutely delighted to hear that you and your mum are so happy with Valley View. Your kind words about our amazing staff, cleanliness, and respectful approach mean a great deal to us. We work hard to create a caring and vibrant environment, so it's wonderful to know your mum enjoys the activities and feels at home here. It's truly a privilege to care for your mum, and your gratitude is deeply appreciated by the whole team.
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Review from Sharon P (Daughter of Resident) published on 22 November 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your wonderful review. We are so pleased to hear how happy you are with the care your mum receives. Knowing she is always well-dressed, and groomed, and that her needs are prioritised is exactly the standard of care we strive for every day. It's heartening to hear that you feel confident leaving your mum with us, knowing she is cared for with dignity and respect. Your comments about the food, entertainment, and attentiveness of our team truly mean the world to us. A perfect 10 is such high praise, and we're incredibly grateful for your trust in us.
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Review from N R (Son of Resident) published on 21 November 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your thoughtful review. It is incredibly rewarding to hear such positive feedback, especially from someone with extensive knowledge and experience in elderly care. Your kind words are a testament to the hard work and dedication of our entire team at Valley View. We are delighted to know that your father is content, settled, and feels so cared for. Maintaining our residents' dignity, happiness, and well-being is at the heart of everything we do, and it's wonderful to hear that he vocalises his love for the staff, it truly means so much to us. It's great to hear that his room and clothing are kept to a high standard, that he's enjoying the food, and that he's engaging in our frequent activities. These aspects play such a vital role in ensuring that our residents lead a fulfilling and comfortable life. Thank you for your continued support.
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Review from Kim M (Daughter of Resident) published on 21 November 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your wonderful review about Valley View. We're thrilled to hear that your mum is happy and feels so well cared for, it means the world to us to know that she's thriving in our care. It's especially lovely to hear how much she enjoys the singing activities! Seeing residents engage and find joy in these moments is why we are so passionate about what we do. Your kind words about our team, from the cleaners to the managers, are greatly appreciated. We take pride in fostering a warm, welcoming, and supportive environment, and your recommendation is truly the highest compliment we could receive.
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Review from Denise E (Daughter of Resident) published on 19 November 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for taking the time to leave such a heartfelt review. We're so pleased to hear about your positive experience with Valley View Care Home and that your mam has settled in so well. We truly appreciate your kind words about our staff across all roles, every member of our team strives to make Valley View a welcoming and caring environment for both residents and their families, and it's wonderful to know that your mam feels happy and at home here. It's particularly touching to hear that she feels included in activities and enjoys a clean, comfortable environment. Thank you for your continued support.
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Review from Gareth L (Son of Resident) published on 19 November 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that your mother's transition to Valley View Care Home has been smooth and that you are pleased with the care she has received. Our team works hard to provide exceptional care, and it is wonderful to know that the facilities, food, and overall professionalism of our staff have met your expectations. Knowing that we've been able to make such a positive difference for your mother during her recovery is truly rewarding. We will be sure to share your feedback with our team, as it will mean a lot to them. Thank you for your continued support.
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Review from A J (Daughter of Resident) published on 24 June 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
We greatly appreciate such a lovely review and it is an honour to care for your mother. We are ecstatic to know how well she is doing in Valley View. Your input is valuable to us as we strive to enhance the quality of services we provide to our residents. We appreciate your feedback regarding the visiting areas and we understand how important having more options is. We are actively working on creating more open spaces for our residents and their families to enjoy. Thank you again for your valuable feedback and for choosing Valley View. If you have any further suggestions or concerns, please do not hesitate to reach out.
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Review from J M (Son of Resident) published on 28 March 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you have such positive first impressions. I'll be sure to pass along your kind words to our team. It means a great deal to us to know that our efforts are recognized and appreciated.
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Review from D G (Grandson of Resident) published on 14 March 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for sharing your experience with us, during what must be a difficult time for you and your family. We are grateful for the opportunity to have been a part of your Nan's care, and we are honoured that you found her stay with us to be positive. If there is anything we can do to support you further, please do not hesitate to reach out.
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Review from Bethan T (Daughter of Resident) published on 6 March 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for your review. It truly warms our hearts to read such kind words about your experience with us at Valley View. We're so grateful to have been a part of your Mam's journey and to have supported both her and your family during such a significant time. Please know that our doors are always open, and we are here for you and your family should you ever need anything.
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Review from Sara S (Daughter of Resident) published on 31 January 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words, we sincerely appreciate your wonderful feedback. We are so pleased with the progress your dad has made and it brings us immense joy to see his mobility improve. At Valley View, we strive to provide the highest level of care and support to all our residents, and feedback like yours affirms that we are achieving our goals. Please do not hesitate to reach out if there is anything else we can assist you with.
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Review from A G (Daughter of Resident) published on 30 January 2024
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your review, we are so pleased to hear about your positive experience at Valley View. Providing comfort and support to your Dad is at the heart of what we do, and knowing that he feels at home with us means the world to us. If there's ever anything we can do to enhance his stay or support your family further, please don't hesitate to reach out.
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Review from Lynne F (Daughter of Resident) published on 14 September 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
We are absolutely thrilled to hear such wonderful feedback about your family member's experience at Valley View! Thank you for taking the time to share your positive review. It brings us immense joy to know that your mum is doing well in our care; your words of appreciation mean so much to the team. Thank you again for your kind words and for entrusting us with your loved one's care. We look forward to continuing to support your family and providing a loving, supportive, and enriching environment for your beautiful mum.
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Review from Jan B (Daughter of Resident) published on 7 September 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your review, we truly appreciate your feedback; it was an honour and privilege to care for your wonderful mum. It is heartwarming to know that you felt welcomed and witnessed the exceptional care and support that we provide to our residents. I will pass your comments on to the team, who will be touched.
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Review from Bryan J (Son of Resident) published on 10 August 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you so much for taking the time to share your positive experience at Valley View. We are delighted to hear your Mum has improved health and well-being, our team takes great pride in providing a comfortable and supportive environment for all our residents. Your kind words mean a lot to us and we hope to see you soon.
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Review from Jayne M (Daughter of Resident) published on 6 July 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
It is wonderful to read your kind words and we are thrilled to have created an environment that brings comfort and happiness to your dad. Thank you, especially for highlighting the exceptional work of our well-being coordinator; she is a true asset to our team and goes above and beyond to ensure the holistic well-being of our residents. Your lovely review serves as a testament to our unwavering commitment to providing compassionate and comprehensive care and we look forward to seeing you soon at Valley View.
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Review from Shaun C (Son of Resident) published on 30 May 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words and recognition of the team at Valley View. We are thrilled to hear that your mother is receiving high-quality care, the care we deliver to our residents is extremely important to us. Your comments will be passed on to the team who will be touched.
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Review from J P (Daughter of Resident) published on 25 May 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your kind words, the team will be so pleased to hear you are happy with the care and activities provided at Valley View.
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Review from Gail H (Daughter of Resident) published on 25 May 2023
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Reply from Eirwen Jones, Registered Manager at Valley View Care Home
Thank you for your review, we are so pleased to hear that your and your mother's experience at Valley View has been positive. Our residents’ well-being is our greatest priority and it is wonderful to hear that you are pleased with the quality of care.
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The Review Score of 9.8 (9.844) out of 10 for Valley View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Valley View Care Home is calculated as follows: ( (202 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Valley View Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
Valley View is a beautiful care home, surrounded by lush green scenery and impressive mountain views. The home is comfortable, clean and homely, and the staff strive to offer the best care possible. Valley View is very relationship focused and relatives are always welcome. I am particularly proud of our activities and wellbeing programme, as ensuring residents feel happy and content brings me immense joy. My favourite thing about Valley View is the residents, they are the heart of the home and my team and I are passionate about providing high-quality support and care to ensure each resident feels listened to, relaxed and included.