Valley View Care Home

Dan-y-Coed, Cefn Hengoed, Hengoed CF82 7LP
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9.8 34 Reviews
  • Valley View Care Home, Hengoed
Valley View Care Home is set in a picturesque Welsh valley backdrop while being just a short walk from Hengoed centre, offering shops and other amenities.

The home provides residential care for people who need daily support, people living with dementia, nursing care for people with complex medical needs as well as respite care to give loves ones a break.

Staff provides excellent and professional care while being dedicated to fostering a sense of home and belonging, taking their time to get to know each individual resident to understand their needs and wishes.

The home is bustling with activity so residents can get the most out of every day, including bingo, day trips out and visits from entertainers, the local church and the local school.

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Care Provided by Valley View Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Eirwen Jones (Registered Manager)
  • Admission Criteria
    • 65 years+
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Valley View Care Home Reviews (34)

Total of 34, showing 21-34
9.8

Valley View Care Home has a Review Score of 9.8 (9.827) out of 10, based on 21 reviews in the last 2 years. Over all time Valley View Care Home has 34 reviews.

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Review from Gail H (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Valley View Care Home for over a year now and she is very settled and contented and feels that the care she receives to be of an excellent standard. In my opinion, the home is well-managed, cleanliness is of a high standard and the staff are always kind and helpful. If there is
a medical problem, issues are always reported to the correct department and referrals are made and next of kin are made aware. Overall, I am very impressed with the overall standard of the home.

Reply from Eirwen Jones, Registered Manager at Valley View Care Home

Thank you for your review, we are so pleased to hear that your and your mother's experience at Valley View has been positive. Our residents’ well-being is our greatest priority and it is wonderful to hear that you are pleased with the quality of care.


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Review from Lynne K (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Valley View for nearly two years and she is very well cared for by all the staff. I have always found the staff are very kind and helpful to both my mother and myself. Covid has made everything particularly difficult but the staff do everything possible to ensure my
mother’s needs are catered for and I am extremely grateful to them all.

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Review from Michael B (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since September 2018, she took a while to settle in but once she did, she loved this home - always laughing and smiling. She passed away at the end of June, unfortunately, even though it was expected. The staff in the dementia unit are the best anyone could ever hope
for. They looked after Mum with so much care and compassion I'm in debt to them forevermore. Please thank all the staff, especially the member of staff who did video calls throughout lockdown and even a surprise one on Christmas day. Mum was truly loved by all the staff and made her last few years very pleasurable. Thank you Valley View Care Home. If you're thinking of looking for a care home for a loved one, this should be at the top of your list.

Reply from Olly Lapite, Marketing Lead at Valley View Care Home

Dear Michael, We'd like to extend our condolences to yourself and your family. Thank you for taking the time to leave such kind words in what we appreciate, must be a difficult time. As you say, your mum was loved by all members of the team, and she will be sorely missed. We're glad to hear that we were able to assist in making these last few years pleasurable for you and your mum in such difficult circumstances. Thanks again.


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Review from Michael M (Son of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mother is a resident at Valley View Hegoed Care Home. Since she has been a resident, our whole family have nothing but praise for the service and Care our Mother has and is receiving. Given the lockdown due to Coronavirus, we would like to express our additional thanks to all the homes staff, and
in particular for allowing telephone communication via their mobiles. - as always, going that extra yard. Many thanks all.

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Review from K H (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on 20th January and I wanted it to be noted how wonderful the staff at Valley View were in the run-up to this during and after. They were extremely supportive, kind and led us quietly and lovingly through this process. My Mam was in Valley View for a year and the staff have been
wonderful throughout her stay. Well managed, well organised with the patient, not profit being the focus. I live abroad and I was able to continue with my life knowing my Mam was in excellent hands.

Reply from Olivia Shields, Marketing Assistant at Valley View Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Valley View Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Valley View did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from S B (Niece of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by Valley View is first-rate and truly represents the experience of the resident being in their own home. The staff are incredibly kind, patient and go above and beyond every day.

Reply from Olivia Shields, Marketing Assistant at Valley View Care Home

Thank you, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Mandy R (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home excellent and my mother well cared for. They also support me when I'm down. Staff are like extended family, from care worker to administrator, always there to chat if needs be. I am able to rest when I'm not at the home, knowing Mam's care is well looked after. They always keep
me updated with her health and well being.

Reply from Olivia Shields, Marketing Assistant at Valley View Care Home

Thank you, Mandy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Valley View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


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Review from Helen G (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum gets the best care possible. All staff are friendly and approachable. My mum has been very ill on two occasions and staff sat with her encouraging her to eat and drink. Without this dedication, I truly believe that Mum would have passed away. The girls are always cheerful and treat all residents
with care and respect. For this, I am extremely grateful.

Reply from Olivia Shields, Marketing Assistant at Valley View Care Home

Thank you, Helen, for letting us know how we are doing at Valley View Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from P M (Daughter of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were faced with the heartache of both our parents having to go into long-term EMI care. I viewed a number of care homes and my first impressions of Valley View was that they were welcoming and friendly. It had a nice feel and without anything else to go on, made the decision that this was to be our
parents home. Since then, I have not been disappointed.
I cannot recommend the staff highly enough from the care home manager, the Ward Leader, the carers, the domestic and catering staff and the handymen - all of whom greet you with a smile and are willing to do whatever is needed to help.
I have been impressed with the genuine care displayed by the carers - young and old (wouldn't like to say!). I have been kept informed of changes in medication, updates from doctor reviews, changes in eating habits and also how they have settled and interacted with others. I truly believe that my parents are being cared for in a way that is in their best interests.

Reply from Ronnie Cavanagh, Marketing at Valley View Care Home

Thank you, for your comments about your recent experience at Valley View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are so glad to hear how Valley View is treating your parents. If there is anything more we can do, please do not hesitate to reach out.


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Review from E A (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find Valley View a lovely place since new management has come in and new nurses. I can see that staff do look after the residents well. I do think that it would be nice if building rooms and toilets could be updated/modernised to make it look more of a bright welcoming place.

Reply from Ronnie Cavanagh, Marketing at Valley View Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from J L (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we viewed Valley View Care Home looking for a care home for my 93 year old mother we received a warm welcome from the manager. She gave us good honest advice and recommended that we look around other homes before making our final decision. Our initial thoughts were that the home was clean light
airy and the staff are pleasant. My mother has been a resident at Valley View for three months now and has settled very well. Although she still needs nursing care her health has improved. She responds to the friendliness of the girls and always tells us how kind the staff are. She has put on 10 kilos in weight which is an indication that the food is good! We are always made welcome by the staff and manager alike. We also appreciate the good communication from staff, nurses updating us on any changes in my mothers well being. Thank you to everyone at Valley View.

Reply from Ronnie Cavanagh, Marketing at Valley View Care Home

Thank you, for your comments about your recent experience at Valley View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Dorothy R (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband has been very good. I could not ask for better, the atmosphere of the home is relaxed and happy. All the staff caring, from domestics up.
The cooking is excellent. I would choose to come here myself if ever the need arose.

Reply from Ronnie Cavanagh, Marketing at Valley View Care Home

Thank you, Dorothy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Valley View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Raymond H (Relative of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, cannot fault it.

Reply from Ronnie Cavanagh, Marketing at Valley View Care Home

Thank you, Raymond, for your comments about your recent experience at Valley View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Julian P (Grandson of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Valley View 6 weeks ago after spending time in a hospital. I would like to say that in the time my Nan has been here, she has been cared for and looked after really well, like all the other people living here. The home gets my vote and I would highly recommend it to anyone.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Valley View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Valley View Care Home is calculated as follows: ( (210 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valley View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Meet the Team (1)

Eirwen

Eirwen Jones

Job Title: Registered Manager

Valley View is a beautiful care home, surrounded by lush green scenery and impressive mountain views. The home is comfortable, clean and homely, and the staff strive to offer the best care possible. Valley View is very relationship focused and relatives are always welcome. I am particularly proud of our activities and wellbeing programme, as ensuring residents feel happy and content brings me immense joy. My favourite thing about Valley View is the residents, they are the heart of the home and my team and I are passionate about providing high-quality support and care to ensure each resident feels listened to, relaxed and included.