Trafalgar Park Care Home

Heol Harry Lewis, Nelson, Treharris CF46 6HG
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9.6 204 Reviews
  • Trafalgar Park Care Home, Treharris
Trafalgar Park Care Home, located in the village of Nelson, near Caerphilly, provides high quality personalised residential, nursing and dementia care to older people.

The purpose-built friendly and welcoming care home has a café, large landscaped garden and patio, pub, tea room, hair salon and quiet room. There is also a range of comfortable en-suite bedrooms, suitable to all tastes.

On top of this, Trafalgar Park boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or welcome family and friends for those special occasions. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor, offering a varied and delicious menu.

Taking the time to learn about each resident’s individual hobbies and interests, the team create a varied and enriching lifestyle programme full of activities and events to get involved in, reflective of each person's hobbies and interests. In addition to the range of activities available, residents are also encouraged to take an active role in the Nelson community.

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Care Provided by Trafalgar Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terrie-Ann Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted

Trafalgar Park Care Home Reviews (204)

Total of 204, showing 1-20
9.6

Trafalgar Park Care Home has a Review Score of 9.6 (9.637) out of 10, based on 32 reviews in the last 2 years. Over all time Trafalgar Park Care Home has 204 reviews.

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Review from A M (Friend of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always friendly and helpful. The premises are clean. A lot of activities for the residents.

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Review from M R (Sister of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm always made to feel welcome when I visit. The staff are very pleasant and accommodating. My brother is comfortable and well cared for.

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Review from S T (Sister of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Trafalgar Park Care Home regularly. I am always treated with care and respect by the members of staff. The staff have excellent customer care skills.

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Review from M P (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Trafalgar Park Care Home for 4 years now. We cannot thank the staff enough for the care and kindness that they give. Everyone in the home is so kind it creates a very caring environment. When you enter the home there's always a fresh, lovely odour which continues throughout,
proving the cleaners are very conscientious. My mother's dietary needs have changed and the kitchen staff ensure that she has the correct balanced diet. My mother's appearance is always immaculate, as are all the other residents. We visit every day so we notice these things. The home is well-maintained. The new colour scheme makes a big difference, it looks so homely, thanks to the maintenance man. The nursing staff constantly monitor my mother and they contact the doctor when necessary which ensures my mother's condition is well-managed. We are always updated about all aspects of my mother's care and support needed. It's so difficult to have a loved one go into a care home but this care home certainly provides us, the family, with peace of mind.

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Review from Helen B (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been impressed with how the carers try to engage residents.
Currently not much entertainment being booked for residents but carers regularly play music/karaoke and do some dancing and singing just to provide extra stimulus/bit of fun to engage the residents! Lovely to see.

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Review from J L (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is on Grace - the care she receives is excellent. They are compassionate and very understanding of dementia. They are caring and professional and personal. There is a lack of activities and family are not notified of any singers or activities - previously had posters up but this has ceased
and family are missing out on this with their loved ones.

Reply from Clare Sheehan, Careline Advisor at Trafalgar Park Care Home

Thank you so much for the wonderful comments about the care your Mother receives in Trafalgar Park. We were sorry to read your comments about well-being in the home and want to reassure you that we are in the process of recruiting for this post and have an individual onboarding. We will ensure that posters are put up to ensure everyone is aware of what is coming up, and we do apologise that this has not happened with the well-being cover we have had in the care home.


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Review from A D (Friend of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that all aspects of the home were welcoming and professional. The work carried out by the staff is always done with a cheerful attentive and diligent. The care that is shown is consistent and shows a willingness to provide the best care possible.

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Review from Denise B (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my mother's care.

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Review from J F (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is thriving here! Cannot praise Trafalgar Park enough! Excellent care. The staff are very respectful. She has another family now who treat her with love and kindness.

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Review from Bev D (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the way my mother is being cared for. No issues I can relate on.

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Review from Rosina S (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider for my mother. The staff are wonderful. She is always up and dressed when I visit. Always has a drink to hand.
Wonderful care home.

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Review from H J (Nephew of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care of my uncle and aunt.

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Review from Elizabeth M (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care since entering Trafalgar Park on 30/11/2023. The carers are hugely patient, kind and friendly to residents and visiting family. All staff associated with my father's care are knowledgeable about his various conditions - advanced dementia, deaf, vision problems (cataracts)
and his very troublesome catheter, which results in frequent complete catheter changes and recurrent UTIs. The introduction of two qualified nurses (since January 2024) has been a definite advantage, in that they are able to keep a close track of his catheter care and prevention of UTIs as far as possible. Excellent communication with relatives e.g. notification of a fall, or any medical interventions.

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Review from Vickie M (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see my friend who has just moved to Trafalgar Park Care Home. Overall experience was good, but would suggest some kind of colour coding on corridors as my friend gets lost going between rooms and toilet facilities. Every corridor looks the same.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Trafalgar Park Care Home

Thank you for taking the time to leave a review and for the kind feedback regarding the care and support provided in the home. Trafalgar Park is designed and decorated by a professional team who strive to incorporate the needs of dementia residents when planning the home's environment. Too many colours may confuse some residents but we understand that some colours may aid and help others feel safer in the environment they live in. There are always staff members around to support a person and access facilities but this feedback will be sent to the team for future planning.


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Review from H B (Sister-in-law of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been given a warm welcome. Our relatives are very happy and content. The room is pleasant and clean.

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Review from F P (Friend of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor to friends, I have always received a warm welcome and had tea and cake with my friends. One had a birthday recently and was given a cake. The public rooms on the first floor are small and cosy, better than large and impersonal. My friends say the food is good and they are warm and comfortable.
The staff are always very accommodating.

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Review from A L (Granddaughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were warm and welcoming and really to answer any questions no task was too small. The care home is in a lovely place with a great atmosphere and my nana couldn't say a bad word, the food in particular highlighted and mentioned many times. It is wonderful to know that both my nana and grandad
are in the care of such lovely staff.

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Review from R L (Son-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my father-in-law receives. He is happy and comfortable.

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Review from Suzanne C (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I was going into a care home this would be the one that I would go in. The staff are great and very caring to all the visitors that go to see my friends and my friends are very happy in there.

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Review from Janet D (Cousin of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first visiting the welcome was very warm. I knew immediately this was the place for my cousin. All staff are very friendly and approachable. I would like to see her have more fresh air if possible. She is always in the one lounge constantly.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Trafalgar Park Care Home

Thank you so much for your kind comments about Trafalgar Park and the lovely comments about our friendly staff. We will continue to offer regular visits outside both to the garden area of the Home, but also out in the minibus on visits, and hope that this encourages your cousin to enjoy some fresh air. Thank you again for your kind comments.


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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Trafalgar Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Trafalgar Park Care Home is calculated as follows: ( (242 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trafalgar Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (10)

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Frequently Asked Questions about Trafalgar Park Care Home

What types of Care is Trafalgar Park Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trafalgar Park Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Trafalgar Park Care Home have?

There are 50 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Trafalgar Park Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Trafalgar Park Care Home to the centre of Treharris?

1.3 mile(s) as the crow flies, distance by road may be significantly further.