Trafalgar Park Care Home

Heol Harry Lewis, Nelson, Treharris CF46 6HG
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9.6 204 Reviews
  • Trafalgar Park Care Home, Treharris
Trafalgar Park Care Home, located in the village of Nelson, near Caerphilly, provides high quality personalised residential, nursing and dementia care to older people.

The purpose-built friendly and welcoming care home has a café, large landscaped garden and patio, pub, tea room, hair salon and quiet room. There is also a range of comfortable en-suite bedrooms, suitable to all tastes.

On top of this, Trafalgar Park boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or welcome family and friends for those special occasions. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor, offering a varied and delicious menu.

Taking the time to learn about each resident’s individual hobbies and interests, the team create a varied and enriching lifestyle programme full of activities and events to get involved in, reflective of each person's hobbies and interests. In addition to the range of activities available, residents are also encouraged to take an active role in the Nelson community.

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Care Provided by Trafalgar Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terrie-Ann Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted

Trafalgar Park Care Home Reviews (204)

Total of 204, showing 21-40
9.6

Trafalgar Park Care Home has a Review Score of 9.6 (9.637) out of 10, based on 32 reviews in the last 2 years. Over all time Trafalgar Park Care Home has 204 reviews.

Overall Experience

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Date Published

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Review from D E (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful (dad likes his carer the best) what a fab job they all do. Lovely rooms, very clean.

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Review from Joanne R (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trafalgar Park is a warm, welcoming home where dad is cared for by kind, caring staff. We are very grateful for the time and attention dad is lavished with. He is very happy so we are very happy. Heart felt thanks to the manager and all her staff.

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Review from G L (Mother-in-law of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Trafalgar Park Care Home - their staff are amazing they take very good care of my mother in law. They are easily approachable so my mother in law is happy to be there. We as a family feel better knowing she is in a good environment and also has lots of activities going on. We especially enjoyed the
garden party so a big thank you to all the staff.

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Review from Richard H (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and my dad is looked after 100%.

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Review from D P` (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed by smiling staff. Shown to Mam's new room (when can I move in!) Mam in the sitting room. Staff always helpful.

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Review from C C (Daughter-in-law of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving care in a happy environment.

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Review from J C (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the dedicated care and support, you definitely feel the love. A very relaxed and caring environment. Mum and Dad are well cared for. Thank you!

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Review from Jean D (Friend of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend quite a few times over the last few months and every time have been treated with a warm and friendly atmosphere and courtesy from all the staff.

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Review from E R (Granddaughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been coming to the home for just over a month and have had a good experience so far. My nan seems happy here and the staff have been very helpful when caring for her.

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Review from M R (Grandson of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very pleased with the care my grandmother has received over the past few weeks. All the carers have been very friendly and supportive.

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Review from S P (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, my mother seems happy and well looked after. Very flexible and friendly staff. Grateful to everyone for all they do.

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Review from Barbara O (Friend of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend, found staff extremely helpful and friendly. The care home was very clean. The staff were very attentive and caring to the residents. They were all enjoying one-to-one games etc. staff were very aware of to stimulate the residents. Not marked a few of the ratings that I'm not aware
of.

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Review from Mandy C (Wife of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Clean and bright. Nice rooms for residents. Care staff are brilliant; caring, welcoming, friendly, supportive and experienced. Communicate well with residents and relatives. Always willing to help and answer any questions. Very accommodating in regards to visiting times and length
of stay. Good food with menu choices. Would not hesitate to recommend this home to anyone.

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Review from Cherith M (Niece of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been unable to visit for quite a long period, we were very pleased with our aunt. She looks very well, very chatty and very pleased to see us. Very pleasant welcome from the carers, who were also pleased to see us after a long absence.

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Review from Shirley T (Wife of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and welcoming on visiting. They are very good with their needs and accommodating in keeping the residents busy with activities and entertainment. I cannot find any problems.

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Review from Cheril T (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trafalgar Park Care Home staff are hardworking, very caring and always happy to assist residents and visitors. All carers know the residents' names, even when they work in other parts of the care home. The staff treat all with respect and affection. It took time and patience for Mam to settle and this
is understandable. Mam has now another extended family at Trafalgar Park. Can't thank the staff enough. Big, massive thank you to all.

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Review from Jill B (Daughter of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident for just over 12 months. In all that time he has been treated with love and respect, he tells us how happy he is to be there. On my visits the staff are all attentive and polite, I cannot fault the care he receives. 10/10 from me!
He is in Poppy community, thank you all!

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Review from Janice M (Friend of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice friendly home. Staff are very good and overall experience excellent.

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Review from Carl W (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy friendly staff. Staff are always welcoming and give you a brief update on Mom's well-being and is always willing to help.
The home is clean and well-maintained. Visiting is a pleasant experience.

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Review from John L (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are absolutely fabulous! All staff are totally engaging and are always very nice. Facilities are spot on.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Trafalgar Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Trafalgar Park Care Home is calculated as follows: ( (242 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trafalgar Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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