Trafalgar Park Care Home

Heol Harry Lewis, Nelson, Treharris CF46 6HG
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9.6 204 Reviews
  • Trafalgar Park Care Home, Treharris
Trafalgar Park Care Home, located in the village of Nelson, near Caerphilly, provides high quality personalised residential, nursing and dementia care to older people.

The purpose-built friendly and welcoming care home has a café, large landscaped garden and patio, pub, tea room, hair salon and quiet room. There is also a range of comfortable en-suite bedrooms, suitable to all tastes.

On top of this, Trafalgar Park boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or welcome family and friends for those special occasions. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor, offering a varied and delicious menu.

Taking the time to learn about each resident’s individual hobbies and interests, the team create a varied and enriching lifestyle programme full of activities and events to get involved in, reflective of each person's hobbies and interests. In addition to the range of activities available, residents are also encouraged to take an active role in the Nelson community.

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Care Provided by Trafalgar Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terrie-Ann Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted

Trafalgar Park Care Home Reviews (204)

Total of 204, showing 41-60
9.6

Trafalgar Park Care Home has a Review Score of 9.6 (9.637) out of 10, based on 32 reviews in the last 2 years. Over all time Trafalgar Park Care Home has 204 reviews.

Overall Experience

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Review from K H (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a good home with caring staff. Mum wears hearing aids, and we are having a lot of trouble ensuring the staff change and give them to her every day. Most days, she is not given them in a timely manner (when dressing). The room is very nice, and the food and beverages are very well-managed. The
staff are excellent. On the whole, everyone knows my mother and is really pleasant.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Trafalgar Park Care Home

Thank you for taking the time to complete a carehome.co.uk review card for us. We appreciate your wonderful feedback about our excellent, caring staff, great food, pleasant room and how the team know your mother well. With regards to the hearing aids, the Home Manager will look at a process to ensure these are put in place when your mother is dressing, and she looks forward to speaking with you about how this has worked or whether we need to take any further action. We understand how debilitating it can be not to hear, and we are sorry this has been an issue. Thank you again for your kind comments, please be assured we will aim to resolve any issues raised to make life even better for your mother.


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Review from Brooke L (Granddaughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and friendly staff who welcome you in. The facilities are spotless and are organised well. Everyone is welcoming and I enjoy my visit.

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Review from A L (Granddaughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fabulous, very kind and attentive. Facilities are brilliant, very clean and tidy. Thank you for taking care of my grandad.

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Review from T L (Grandson of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I have been here and I am blown away by how caring and welcoming the staff here are. Thank you for looking after my grandad, I cant thank you enough.

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Review from Ellen B (Niece of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my aunt at Trafalgar Park Care Home, the staff are always pleasant and very helpful. The food and care are excellent.

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Review from Jean L (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home with three friends once and week. The staff are always friendly and appear to treat the residents with kindness.

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Review from Howard G (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for approx five weeks and seems to be enjoying the experience. The staff are very friendly and can't do enough for her.

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Review from Hazel W (Friend of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to visit my friend on the 3rd of February, and as usual, the staff were polite, courteous and welcoming. My friend looked better than my last visit when she was recovering from a UTI and a recent fall. She was happy and chatty. She had just eaten her lunch which she said was very nice, especially
dessert.

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Review from Jean L (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first viewing the room and care home before admission, we were so impressed. The staff are so caring, nothing is too much trouble. The residents are so well looked after, it puts my mind at ease knowing everyone is treated with dignity. In my opinion, Trafalgar Park is an amazing care home.

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Review from Elizabeth T (Niece of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walk in the very friendly staff made sure I'm taken to my aunt's room. During my visit, I'm offered tea and have a lovely chat about my aunt. Her health, diet and needs are always updated and my input is always noted. All the staff that I have been involved with are so caring and very friendly,
this comes across in my aunt's opinion too. She feels so comfortable with each one. I personally have many chats with one member of staff in particular, my favourite.

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Review from Jean W (Sister of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made welcome at the main entrance and then at my sister's room. The staff always make sure that my sister chooses which room she has her visitors in if she wants to have some privacy. She is always looking fresh, clean and her clothes are chosen with care. She enjoys the meals which are
always different from day to day and the carers are ever ready to attend her every request. The carers are always cheerful, helpful and understanding of her particular needs.

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Review from Sally B (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been here since August 2022 and from day one we have felt like one of the family. The staff are all special and it's so hard to single anyone out, they keep me reassured and informed. I'm happy they are doing all they can to keep mam safe and comfortable. Always have a greeting and a smile.

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Review from Geraint G (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be caring and sympathetic to my mother's needs and very accommodating for special occasions e.g. mother's 90th birthday bash.

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Review from David R (Nephew of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reassuring to have my aunt looked after by such an attentive and professional staff. Excellent purpose-built facilities, good food and visitors are made to feel welcome.

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Review from Alison E (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and staff.

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Review from Wendy S (Friend of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received with a great welcome. After we'd managed to get in, we found entry difficult, all staff were so friendly and welcoming. The ambience of the place tells it's own story of being relaxed, friendly and warm.

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Review from Jude S (Friend of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendliest of welcomes are given to visitors. Everyone working here has a smile for visitors and residents alike. It really feels like a comfy home, informal. We even sat and chatted in the hairdressers. I'd have no hesitation in recommending this home to anyone.

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Review from Richard H (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after and the facilities are very good.

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Review from C H (Daughter-in-law of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been well cared for and all her needs looked after.

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Review from K E (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Trafalgar Park Care Home. The staff are all helpful, friendly and caring. My mother is cared for and her needs are met. We are very grateful for the extremely high standard of care mum receives. A huge thank you to all staff from the family.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Trafalgar Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Trafalgar Park Care Home is calculated as follows: ( (242 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trafalgar Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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