Trafalgar Park Care Home

Heol Harry Lewis, Nelson, Treharris CF46 6HG
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9.6 204 Reviews
  • Trafalgar Park Care Home, Treharris
Trafalgar Park Care Home, located in the village of Nelson, near Caerphilly, provides high quality personalised residential, nursing and dementia care to older people.

The purpose-built friendly and welcoming care home has a café, large landscaped garden and patio, pub, tea room, hair salon and quiet room. There is also a range of comfortable en-suite bedrooms, suitable to all tastes.

On top of this, Trafalgar Park boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or welcome family and friends for those special occasions. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor, offering a varied and delicious menu.

Taking the time to learn about each resident’s individual hobbies and interests, the team create a varied and enriching lifestyle programme full of activities and events to get involved in, reflective of each person's hobbies and interests. In addition to the range of activities available, residents are also encouraged to take an active role in the Nelson community.

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Care Provided by Trafalgar Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terrie-Ann Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted

Trafalgar Park Care Home Reviews (204)

Total of 204, showing 81-100
9.6

Trafalgar Park Care Home has a Review Score of 9.6 (9.637) out of 10, based on 32 reviews in the last 2 years. Over all time Trafalgar Park Care Home has 204 reviews.

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Review from Alex P (Husband of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is easy to complete in that the team at Trafalgar Park consistently provide a care home that demonstrates the following - they are faultless when it comes to residents and visitors. They encourage dignity and respect. Any concerns will be clearly identified by the appropriate carer. The team, in
my view, carry out more than a service. You feel welcome. First-class.

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Review from A J (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel let down by how little has been done in the home towards Christmas. Other homes in HC1 have taken Christmas photos for families - simple but beautiful. Since the beginning of the first lockdown, I feel very little has been done to help the families cope. Even simple newsletters would have been
something.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Trafalgar Park Care Home

We would like to extend our sincere apologies to all our families for the delay in sending out our newsletter and photographs over the Christmas period. Whilst we were able to share our photographs in November, sadly Covid did have an impact on our home in the month of December and this unfortunately caused a delay in sending out our usual updates and communications to our families. We anticipate that this week we will be sending out our photographs and Newsletter for the month of January. We again, extend our sincere apologies for the delay and thank you for your support and cooperation during this time.


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Review from Helen H (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made the best decision I could have made, putting Mum in Trafalgar Park. Since being there, Mum has felt very much at home, has all her care needs met and has built lovely relationships with the care staff. My mum is a very sociable person and the staff bring the best out of her. Mum loves living
there which is a great comfort to me. A special mention to one member of staff, in particular, who has a fabulous relationship with Mum.

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Review from Samantha W (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum walked through the door, she was surrounded by emotional warmth and love. The carers who work at Trafalgar park are on another level. They responded to my mum's gentle and loving nature, reassuring her she was safe, happy and loved. Having had a very different experience from
another “care” home, Trafalgar Park staff blew me away with their genuine smiles and massive hearts. To see my mum content, included and welcomed has now let me breathe properly for the first time in a year, as I know she is having all her needs met with kindness. As a family, we are truly grateful.

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Review from Eileen R (Sister-in-law of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I hope the management appreciate the wonderful staff at Trafalgar Park care home, especially on the Poppy floor. I appreciate all the staff looking after my sister-in-law. Also the care and kindness that my brother received. My gratitude to the exceptional staff during the pandemic.

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Review from Jane B (Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for five months and during that time I have been very happy. I was apprehensive before I came. I was made to feel very welcome and treaded with much thought since.

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Review from Sandra P (Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My home is a treat to live in. Through all of Covid virus the staff (all of them) here kept us very safe, and have done their best to keep us entertained because of the lockdown. I believe that HC-One has a lot to be proud of if all of their homes is run like mine. Well done Trafalgar Park.

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Review from Anne H (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home excellent. All the staff are really lovely and the carers are exceptional. The management, including the manager, are brilliant too.

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Review from June D (Sister of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Trafalgar Park after losing her husband and having spent time in hospital herself. I was so worried that she would not settle but it became her home and she called it home, which is the biggest compliment. The home is lovely, clean and comfortable but their biggest asset is the staff,
the carers are amazing. Everyone goes above and beyond and they really care. The last few days, before she passed, were hard but made bearable by the gentle care everyone gave to her (and to me). I will never forget that or be able to thank them enough.

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Review from Francine S (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother receives.
All the staff are lovely.

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Review from Jeff P (Son of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great to see Mum after so long.

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Review from Christopher J (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father went into Trafalgar park Nelson in July 2020 and much to my amazement he settled in really well which was down to the Manager and the wonderful staff they have working there. The care that he was given to my father was up and beyond what we were expecting, nothing was ever to much trouble
and made my fathers stay there like he had a new extended family and they made sure it felt like home from home for him. Sadly we lost my dad in December but due to pandemic restrictions visits were limited but again the staff and management were unbelievable compassionate and made sure my dad was never on his own as we would have loved to have been with him at the time of passing but we had to consider other families have loved ones that the staff have to protect but we were allowed two compassionate visits with full PPE which we were really grateful for. I know that the last months of my dad's life was filled with lots of love and the best care we could ever have wanted for him.

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Review from Julie M (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say a huge thank you to all the staff at Trafalgar Park, you have kept our relatives safe during these extremely difficult times. You have kept smiling, ready to spend time assuring us that our loved ones are well, you really are very special people. The group should be rightfully proud
of you all, well done.

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Review from C M (Niece of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home is excellent in every way. My aunt (the resident) said that it is like being in a hotel! The staff are always courteous and kind, even in the most difficult circumstances. I am very grateful for the professional and caring way they have coped throughout the coronavirus pandemic.
I wish that the government would recognise this. I thoroughly recommend this home.

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Review from Tina E (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited mum in the garden today. Carers so helpful and loving to mum and us her family. COVID-19 has obviously impacted highly on our visits to mum. But the staff are always helpful when we ring mum (daily) and freely answer our worries/concerns. We all agree mum is happy and well.

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Review from L W (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy and feels safe. She loves the program of entertainment that this home offers. Myself and my family like the continuity of the staff at the home, we believe that it is so important for all residents. Any queries we have concerning my mum are always dealt with very quickly. After finding
this home for mum 3 years ago we as a family like to think that we found a gem of a place in Trafalgar Park Care home.

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Review from Barbara R (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to make the decision to place anyone within the care system, especially your mum, is both a very emotional and stressful decision but Trafalgar Park put all our concerns and worries at ease because they were very welcoming, openly informative and caring to our needs. Dementia is a terrible illness
but all the staff have always been very supportive and caring in treating her with utmost dignity in very trying circumstances. The home has fantastic facilities, her room is superb, the dining and lounge areas are first-class and also there are daily activities for everyone. We are always kept well informed of any issues which are dealt with in a timely, efficient and caring manner.
We would highly recommend Trafalgar Park Care Home.

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Review from M B (Nephew of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care my aunt receives.
Well cared for, and the room is spotless.
All the staff are excellent.
Home is clean, and food is excellent too.
Can't praise enough.

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Review from Joyce J (Wife of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and staff are excellent, most helpful and nothing is too much trouble. My husband has only been in your care for a short time. This care has improved his health and I am so pleased how he has adjusted to you all. This home is so peaceful. I hope everyone working here will keep on doing
good work. Many thanks.

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Review from K J (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are treated with a high level of kindness by all the staff.
Meals are appetising and offer choice and variety.
Nothing is too much trouble and the managers are approachable and readily available.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Trafalgar Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Trafalgar Park Care Home is calculated as follows: ( (242 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trafalgar Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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