Trafalgar Park Care Home

Heol Harry Lewis, Nelson, Treharris CF46 6HG
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9.6 204 Reviews
  • Trafalgar Park Care Home, Treharris
Trafalgar Park Care Home, located in the village of Nelson, near Caerphilly, provides high quality personalised residential, nursing and dementia care to older people.

The purpose-built friendly and welcoming care home has a café, large landscaped garden and patio, pub, tea room, hair salon and quiet room. There is also a range of comfortable en-suite bedrooms, suitable to all tastes.

On top of this, Trafalgar Park boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or welcome family and friends for those special occasions. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor, offering a varied and delicious menu.

Taking the time to learn about each resident’s individual hobbies and interests, the team create a varied and enriching lifestyle programme full of activities and events to get involved in, reflective of each person's hobbies and interests. In addition to the range of activities available, residents are also encouraged to take an active role in the Nelson community.

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Care Provided by Trafalgar Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Terrie-Ann Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted

Trafalgar Park Care Home Reviews (204)

Total of 204, showing 101-120
9.6

Trafalgar Park Care Home has a Review Score of 9.6 (9.637) out of 10, based on 32 reviews in the last 2 years. Over all time Trafalgar Park Care Home has 204 reviews.

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Review from L J (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and caring - nothing is too much trouble.

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Review from N L (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all the staff that I have met are all very nice. Can't do enough for you.

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Review from S C (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care for two and a half years. Her condition is progressively deteriorating. Trafalgar Park Care staff do a good job of looking after her and making sure that she is comfortable.

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Review from T P (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here it has been brilliant, the staff have been amazing and nothing is too much trouble. Every room is lovely and clean. The food looks lovely and my dad enjoys it very much. Could not complain.

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Review from A T (Niece of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As at 9/9/19, my aunt has stated that there has only been activities once a day. She has been disappointed that there hasn't been more.
She would also prefer to have a handrail fitted to bed to make it easier to get out of bed.
Overall experience on choosing the home and the care my aunty has received
has been very good.

Reply from Tracy Hardy, Careline Team Leader at Trafalgar Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. There are a number of activities which take place daily around the home in different communities; we would welcome and support your aunt to join these if she wants. I am pleased to advise the handrail is now in place.


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Review from Susan H (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is by far the best, as I have recently looked around for a placement for my mother. Since she has been at TP she has gained weight and is relatively happy. She keeps saying she wants to return home but unfortunately she is not able to. She has been a TP for 2 and a half months and I am
pleased with the way she has settled. The staff are very good.

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Review from June W (Wife of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident of Trafalgar Park for about four years, coming to terms with him having to stay in a care home was not easy for my husband and myself to except, but thanks to the staff and management who were very patient and understanding the move was made a lot easier, the staff found
out what he liked and disliked and always tried to make him happy. The care and understanding given to him was amazing, far more than I ever expected. He was always clean and tidy. And always treated with respect and kindness. There were a few members of care staff who always went above and beyond and treated him as a family which made me feel relaxed and happy.
You must be so proud of your staff from the laundry staff, to the cleaners, the kitchen staff, admin, and especially the care staff, hold on to them they are exceptional.
The home is Clean Tidy and well Decorated. Very welcoming for all the residents and families to enjoy, from the coffee lounge to the well-presented gardens.

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Review from Pamela J (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, especially his wife and daughters cannot praise the staff enough for the care received by our recently deceased husband, father/grandfather during his short time at Trafalgar Park. He was well looked after and always clean and tidy. The care staff were always very welcoming to us and
respectful and kind to my dad. There were a few members of the care team that went the extra mile. Hopefully, they will know who they are.
It was an extremely difficult decision to move him from his home to the care home, especially from my mother's perspective but was made easier by the staff. The guilt experienced by us all was overwhelming and heartbreaking especially when we heard the words 'I want to come home'.
My father did settle into the routine. It was to be the last few months of his life but we took comfort that he was being looked after and kept informed of any changes, i.e. falls, GP, etc. A big THANK YOU. Keep doing what you do.

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Review from Allan M (Son-in-law of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Once again, the care given by Trafalgar Park staff is truly amazing. My mother in law spent most of the day in hospital last week, she was allowed home but informed that there would be a long wait, possibly into the night, before an ambulance could take her back to Trafalgar Park. Being told this, the
handyman whose shift had just ended, came back to work, picked up a wheelchair and came to the hospital to bring my mother in law home. This act of kindness is one example of how staff go above and beyond what's expected from them. This kind, thoughtful man is an asset to your company.

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Review from Kath S (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 18 months. For the last month, she was slowly dying. The care and love given to her by every member of staff were outstanding. Nothing was too much trouble, great attention was given to making her p[assing as easy as possible.
Also, the care and attention given to the family
were first rate. We cannot praise the staff enough.

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Review from Penny C (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the transparency of this care home. Always an open door policy and a very warm welcome each time. My father is very content and seems much more healthy well fed and happy. Lots to do and keeping residents busy and some good exercise to keep minds busy. Glad to have found such a nice
care home.

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Review from Matthew P (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trafalgar Park Care Home is the best care home I have ever seen. It exceeds all expectations that my mother needs. The staff are kind, friendly and helpful. Thanks to this care home and its high standards I have my mother back.

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Review from S J (Daughter-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start when two members of staff came to assess my mother-in-law at her home I felt confident that she was in good hands. Since her first day at Trafalgar Park she has been in excellent hands also. The carers and all staff from management to laundry and catering for example just show her general
kindness. I have nothing but praise for their patience and care.

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Review from B M (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for your beloved mother is a very difficult and daunting process. After much searching and heart searching we found Trafalgar Park. Friends recommended it and after visiting we decided that was the one.
We have not been disappointed. The standard of care is superb. Everyone in
the home is friendly and residents are treated with dignity and love.
The ensuite rooms are well appointed and standards in the dining room would not be out of place in a very good restaurant.
We would recommend Trafalgar Park whole-heartedly.

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Review from Diane L (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. Mum loves being here and joining in with all the activities. She's always laughing. It's a pleasure to visit.

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Review from Angela D (Sister of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my sister who is a resident of Trafalgar Park Care Home. For a change, I put together a picnic like lunch for her. Her carers had put her ready for me in a wheelchair and I was able to sit in a prettily decorated room in order for her to have some quiet time with me. I also took my sister
for a pleasant stroll outside. All the carers are very kind and helpful.

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Review from Noreen C (Wife of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visits always leave the impression of a professional, caring environment. Very good surroundings the communal areas are beautiful, spacious and a joy to sit in.

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Review from Helen A (Sister of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care in general. My brother is very happy.

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Review from Cynthia W (Sister-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Trafalgar Park an outstanding home in all ways. Can't fault. Very caring carers, always there to help the resident and families.
Dining areas always dressed lovely for the resident to have meals.
Always cleaned and tidy.
Recommend it to everyone.

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Review from G L (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was always treated with dignity and respect during his stay and it helped me cope with his dementia. I will always be grateful for this.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Trafalgar Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Trafalgar Park Care Home is calculated as follows: ( (242 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trafalgar Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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