Parklands Care Home

Newport Road, Bedwas, Caerphilly CF83 8AA
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9.8 72 Reviews
  • Parklands Care Home, Caerphilly
Parklands care home, located in the attractive area of Bedwas, near Caerphilly, supports older people to lead their best lives with personalised residential and nursing care.

Offering bright and homely living spaces on top of well equipped bedrooms, Parklands is a setting where residents can settle in quickly; with the peace of mind that they have the full support of the team.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones through their care journey. Whether it be the carefully designed menus from the catering team or the personalised activities programme coordinated by the wellbeing team, every aspect of life at the home has been curated to offer a happy and engaging lifestyle.

Priding itself on its family-orientated atmosphere, everyone is treated as family at Parklands with exceptional dedication from the team of warm and welcoming colleagues. The 'Parklands Family' is a special home with kindness at it's heart, where the little moments matter.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Durbridge (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette

Parklands Care Home Reviews (72)

Total of 72, showing 1-20
9.8

Parklands Care Home has a Review Score of 9.8 (9.766) out of 10, based on 24 reviews in the last 2 years. Over all time Parklands Care Home has 72 reviews.

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Review from Barbara L (Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wish I was in my own home, but I realise that I am here for my own safety.
I am very lucky to be here and have plenty to occupy my mind.

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Review from Julian L (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Very good at entertaining residents and making residents feel at home.
They also keep me informed of any and all issues.

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Review from Julie Z (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today my brother and I visited my father at Parklands Care Home, Bedwas and were really impressed with the wellbeing staff member and the maintenance guy who were entertaining the residents there. They were dancing, singing and doing Karaoke with the residents. They all joined in and it was wonderful
to see their eyes light up and beaming, smiles on their faces, even had my dad dancing!

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Review from Mary D (Wife of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is almost 6 months since I wrote a review about our experience at Parklands Care Home. As time has gone on, Parklands is now a way of life, not just for my husband but for me too and I can sum it up in one word:- "HOME".
Life's sad events took us to Parklands but the whole team has made us feel
at home and well cared for. Some days I am in and out of Parklands as often as my own house! I never feel in the way or a nuisance.
The staff care for my husband in a friendly compassionate manner, not just doing their job, but treating him as they would want to be treated themselves.
The appointment of the well-being coordinator has been a huge benefit to my husband and completes a superb team who are doing one of the most vital but undervalued tasks in our society.
Thank you everyone.

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Review from Emma K (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands is warm and comforting not only for my dad but my mum as well. The support of the staff for the whole family means a lot.

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Review from Alan M (Husband of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Parklands for the last year. I have found the carers and management to be very caring towards the residents. The food provided is of a good quality. The lounge houses the majority of residents during the daytime. Rooms allocated to residents are airy, nicely decorated and clean.
The medical services offered are very good. The residents are always treated with dignity. There is a feeling of being part of family household. I believe each resident is safe and secure within the home. I, along with the rest of the family, find the home to be entirely satisfactory for all residents.

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Review from C M (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home with good, friendly staff.

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Review from M D (Granddaughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had her 90th birthday. The staff at the home went above and beyond to make the day special for her. They held a birthday party with a singer and everyone got involved with singing and dancing. It was a lovely atmosphere and we were made to feel welcome.

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Review from S T (Granddaughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my grandmother's 90th birthday and the home decorated the lounge and his bedroom. They organised a party with entertainment, the staff made the party - dancing and singing. They made a lovely buffet for all to enjoy.

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Review from Mary D (Wife of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's stroke and subsequent need for a care home placement came as a shock to him and the whole family - a daunting experience.
However, since being at Parklands, my husband has received the best care and attention from all staff. They have taken the time to get to know him personally and then
know how best to deal with any issues that might arise. They engage with him socially whilst performing their relevant care duties.
As for myself and my family, we couldn't have been made to feel more welcome. The staff obviously have the experience to understand the pressure this situation puts on loved ones. They have got to know us by name and socialise with us whilst we're there besides checking our needs too.
Every member of staff that we have encountered has helped us through any difficult situations that have arisen and even gone beyond their duties to add that little touch.
No one wants a care home for a loved one, but we are glad we chose Parklands, Bedwas.

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Review from J T (Granddaughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. The staff are lovely and my grandmother is so happy here. The care that she receives is outstanding. As a family we couldn’t be happier with how well she is treated. I highly recommend.

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Review from J G (Granddaughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy and relieved with the way that my lovey nan is treated here. Everyone is so kind and helpful when we visit. My nan has dementia but I really feel she is thriving since arriving here. I really appreciate the staff here, and it's lovely to see how well they treat and adore my nan. My only
wish is that her room was bigger as we have such a big family to cram in when we visit.

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Review from Karen G (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only wish my mum had a bigger room as we are such a big family and would be nice for us to all see her, but my mum is thriving since being here. All the staff are wonderful to my mum.

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Review from Andrew S (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good and deal with situations quickly and professionally. Overall a very good service. Management are very responsive and professional.

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Review from Stephen L (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied my mother is very happy here and extremely well looked after by the caring dedicated staff.

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Review from Kelvin S (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service was provided for my mother.
All the staff and management are professional and friendly. Facilities activities security and activities are excellent. My mother interacts with staff and enjoys the activities

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Review from Julie P (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been really happy and made extremely welcome. She relocated to a different country but loves it here. The staff are all respectful and kind. They go out of their way to ensure she is comfortable. Whatever her needs are they are catered for. So pleased. I would recommend this care home 100%.
Thank you.

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Review from A B (Son of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Always happy to answer any questions.
Mam always clean and tidy and looks relaxed.

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Review from Kaye D (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always someone on hand if you need anything. My dad is having good care at Parklands.

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Review from Linda W (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Mum was admitted to Parklands she was very poorly. At one time she was prescribed end-of-life medication. Fast forward 5 months and Mum has improved greatly. As a family we cannot thank Parklands enough for giving Mum a new lease of life.
What a lovely team the manager has, nothing is too much
trouble for them.
Once again we will be forever grateful for this excellent care Mum is receiving at Parklands.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Parklands Care Home is calculated as follows: ( (227 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 286 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Alison

Alison Durbidge

Job Title: Home Manager

Introducing Alison Durbidge
Home Manager at Parklands Care Home, Caerphilly


What does kindness mean to you?


“Kindness comes from the heart and it’s about being open and honest with Residents, relatives and members of the team.”


Alison has gained more than 25 years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at HC-One for a number of years before moving over to Parklands, Alison shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community into Parklands.


When asked what she enjoys most about her role, Alison said: “Spending time with Residents and listening to their views and any feedback they would like to share.”


Outside of work, Alison enjoys holidays abroad, speaking French and spending time with her family and friends.


If you would like to find out more information about Parklands Care Home, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.


Frequently Asked Questions about Parklands Care Home

What types of Care is Parklands Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parklands Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Parklands Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Parklands Care Home?

Pet Friendly (or by arrangement), Minibus or other transport, Gardens, Bar/Café, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Parklands Care Home to the centre of Caerphilly?

1.3 mile(s) as the crow flies, distance by road may be significantly further.