Parklands Care Home

Newport Road, Bedwas, Caerphilly CF83 8AA
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9.8 74 Reviews
  • Parklands Care Home, Caerphilly
Parklands care home, located in the attractive area of Bedwas, near Caerphilly, supports older people to lead their best lives with personalised residential and nursing care.

Offering bright and homely living spaces on top of well equipped bedrooms, Parklands is a setting where residents can settle in quickly; with the peace of mind that they have the full support of the team.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones through their care journey. Whether it be the carefully designed menus from the catering team or the personalised activities programme coordinated by the wellbeing team, every aspect of life at the home has been curated to offer a happy and engaging lifestyle.

Priding itself on its family-orientated atmosphere, everyone is treated as family at Parklands with exceptional dedication from the team of warm and welcoming colleagues. The 'Parklands Family' is a special home with kindness at it's heart, where the little moments matter.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Durbridge (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette

Parklands Care Home Reviews (74)

Total of 74, showing 21-40
9.8

Parklands Care Home has a Review Score of 9.8 (9.752) out of 10, based on 26 reviews in the last 2 years. Over all time Parklands Care Home has 74 reviews.

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Review from Kaye D (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always someone on hand if you need anything. My dad is having good care at Parklands.

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Review from Linda W (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Mum was admitted to Parklands she was very poorly. At one time she was prescribed end-of-life medication. Fast forward 5 months and Mum has improved greatly. As a family we cannot thank Parklands enough for giving Mum a new lease of life.
What a lovely team the manager has, nothing is too much
trouble for them.
Once again we will be forever grateful for this excellent care Mum is receiving at Parklands.

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Review from Ken M (Nephew of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, for whom I am responsible, has been in Parklands for about 2 1/2 years. I visit regularly and she always speaks well of her care and of the staff and the food. Last week Parklands held a 90th birthday party for her. They invited an entertainer and laid on food. All the residents came and my
aunt's friends were invited. She really enjoyed the day, as did everyone else. I think the Parklands team do a great job.

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Review from Karen G (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff at Parklands Care Home enough. Since my mum came here, she has had a new lease of life and is looking fantastic, every member of staff is like on big family and that's what I love about this care home, you can tell they truly care. I just wish her room was bigger so I could
sleep over.

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Review from James G (Grandson of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise everyone enough who work here. Very professional in what they do. They've been absolutely brilliant with my nan. Always make you feel welcome here.

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Review from Sharon C (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has not been in the home very long, but we as a family are very pleased with her care and the home.

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Review from Philip J (Mother of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home.
Care is second to none.
All staff friendly and polite.
Management is always there to help and is friendly.

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Review from Chris P (Son of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome friendly staff and a happy mum. First Class.

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Review from A S (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met by a carer to have a lateral flow testing and waited outside for 30 minutes. We were escorted to my mother's room and found a very friendly atmosphere. The room is small so I took home all the unnecessary items to make some room. The 30 minutes visit soon ended and we were informed by friendly
staff to leave. Totally happy so far with mams care and covid protection.

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Review from A H (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely home. The nurses are all very nice and they all work very hard and very kind people they are.

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Review from Brian M (Nephew of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was admitted during covid and that was difficult. The staff at Parklands Care Home have been kind, caring, fun and a tremendous emotional support to my Aunt.

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Review from I G (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to having a mini-stoke earlier this year, Dad had been a resident at a care home, which he regards as his home. Whilst in the hospital in recovery, I was faced with a dilemma when a nursing assessment indicated he could return to his old care home.
Parkland met Dad's requirement, and it represented
and gave assurance of continuation of care under the group. I'm pleased with the choice made. Dad isn't as he once was after strokes and hospital stays, but above all else, under the circumstance, he remains very happy and content in his new home. Thank you so much for helping him; it is very much appreciated.

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Review from Kathleen B (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have felt that the last two years, there has been a turnover of management, there is not enough staff to care for all the residents. Myself, as a daughter, haven't been happy. The way my mother has been treated with her needs, as for my mother's feet. I've asked the last year and a half, but my mother's
nails haven't been seen to. There doesn't seem to be any communication with members of staff.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Parklands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We take any concerns brought to our attention seriously and we are sorry the communication and care provided to your Mother have not been to our expected standards. We want to thank you for your time engaging with us so that we could resolve all your concerns. We look forward to meeting with you when you next visit.


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Review from Marilyn G (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My general view of the home is excellent. The food and facilities are very good. Staff treat residents with care and dignity. Sometimes not enough staff on duty and residents have them kept waiting for attention.

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Review from Keith R (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under the circumstances, Covid has not been in Parklands due to the staff. The home is very helpful and informative.

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Review from N N (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to March 2020 when the national lockdown occurred due to Coronavirus, I visited my sister on a weekly basis. I found her to be happy with the staff and her surroundings. I was also happy and built up a good relationship with all concerned, joining in with the activities provided. However, I have
only seen my sister once since lockdown commenced and that was a garden visit, so therefore I cannot really comment on how things are going on at Parklands Care Home. However, I do phone regularly and am always told that my sister is fine and in good spirits.

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Review from A P (Son of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more grateful for the wonderful care that my mum receives from the staff at Parklands. The staff have become mum's family in there during these difficult times something they have embraced and willingly do with great care and genuine dignity. It is a real comfort for our family to know
that mum is in a caring environment where she is safe, well fed and above all, happy. A big thank you to all at Parklands.

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Review from G B (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home is generally very good and the staff are all very friendly. Well done to you all, especially at this very trying times. Well done to you all.

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Review from L H (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care very good as Dad's settled in from day one. The room needs attention and could be a little cleaner. He gets his days but is 90 after all. Laundry needs a better system. The room needs carpet. Overall very good as his care takes priority.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Parklands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. During recent months, the levels of cleanliness in our home and infection control practices have been a big priority, and as such, we have maintained high levels of cleanliness throughout. Anti-slip vinyl flooring increases the effectiveness of sanitation and cleanliness in bedrooms and is our preferred choice for our residents own rooms. Part of our enhanced infection control practices this has included our laundry and linen management. We aim to return laundry to resident bedrooms within 24 hours, and the effectiveness of this process is greatly improved by individualised, durable labelling to resident items to ensure they can be returned to the correct resident in a timely manner.


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Review from M P (Friend of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers work over and above their job to ensure the residents have every care and most of all, they show such a high degree of kindness when some tasks are very hard to cope with.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Parklands Care Home is calculated as follows: ( (241 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 310 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Alison

Alison Durbidge

Job Title: Home Manager

Introducing Alison Durbidge
Home Manager at Parklands Care Home, Caerphilly


What does kindness mean to you?


“Kindness comes from the heart and it’s about being open and honest with Residents, relatives and members of the team.”


Alison has gained more than 25 years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at HC-One for a number of years before moving over to Parklands, Alison shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community into Parklands.


When asked what she enjoys most about her role, Alison said: “Spending time with Residents and listening to their views and any feedback they would like to share.”


Outside of work, Alison enjoys holidays abroad, speaking French and spending time with her family and friends.


If you would like to find out more information about Parklands Care Home, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.