Parklands Care Home

Newport Road, Bedwas, Caerphilly CF83 8AA
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9.8 74 Reviews
  • Parklands Care Home, Caerphilly
Parklands care home, located in the attractive area of Bedwas, near Caerphilly, supports older people to lead their best lives with personalised residential and nursing care.

Offering bright and homely living spaces on top of well equipped bedrooms, Parklands is a setting where residents can settle in quickly; with the peace of mind that they have the full support of the team.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones through their care journey. Whether it be the carefully designed menus from the catering team or the personalised activities programme coordinated by the wellbeing team, every aspect of life at the home has been curated to offer a happy and engaging lifestyle.

Priding itself on its family-orientated atmosphere, everyone is treated as family at Parklands with exceptional dedication from the team of warm and welcoming colleagues. The 'Parklands Family' is a special home with kindness at it's heart, where the little moments matter.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Durbridge (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette

Parklands Care Home Reviews (74)

Total of 74, showing 41-60
9.8

Parklands Care Home has a Review Score of 9.8 (9.752) out of 10, based on 26 reviews in the last 2 years. Over all time Parklands Care Home has 74 reviews.

Overall Experience

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Review from R T (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always courteous and friendly. Provide requirements for my dad when needed.

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Review from C P (Daughter-in-law of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been here 1 week but she is really happy, as am I with the home, her care and her room.
The staff are very friendly and extremely helpful.

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Review from C B (Regular Volunteer) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my visit to Parklands. Everyone I meet is very friendly and helpful.

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Review from Teresa A (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mothers stay, the staff - managers, nurses, carers, all staff, have made mams transition into care as easy as possible. There have been some times when the staff have shown compassion, care and patience above and beyond. Thank you.

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Review from Mary J (Sister of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is about 18 months since my sister came to Parklands, very infirm and quite miserable, non-cooperative. Since then she has, with encouragement, physically and mentall much improved and enjoys the activities etc. provided. I must congraulate the excursions organised and the effort made to make very
often. Thank to for this.

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Review from Margaret W (Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Someone should answer buzzer to see if alright, could be an emergency like a fall.
Realise difficulty with staff shortage.

Reply from Clare Sheehan, Careline Advisor at Parklands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. This historic concern has been addressed with the Resident concern and reassurance given that measures have been put in place. Parklands is in the process of acquiring a call bell management system which will allow the identification of trends and concerns on the system use and response times. All colleagues are regularly reminded of our call bell policy.


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Review from John M (Regular Volunteer) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Parklands has been positive. I've found staff to be pleasant and helpful and the facilities of the home suitable for the comfort of residents.
With regard to "activities" and "value for money". I am not able to comment.
Generally, the Parklands home appears to offer a good service.

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Review from Elizabeth P (Daughter-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been a very positive one.
All our questions and concerns have been addressed with patience and helpfulness.
The carers work tirelessly for the overall wellbeing of the residents. We feel very happy that our loved one is here.

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Review from Martin H (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and helpful. Clean and fresh. The staff have a good personal relationship with Mum. Management are also very helpful and polite in all situations. I would recommend this care home.

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Review from P F (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands Provide a good standard f care and support and the staff are friendly and easy to talk to.

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Review from J P (Niece of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my auntie regularly and have always found the staff extremely helpful.
They always try to involve my auntie with activities although she is not able with her condition.
The food looks presentable. Her room is lovely. All good.

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Review from B L (Resident) assisted by family/friend published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am trying to adapt to my new surroundings as there is no place like home. I have found the transition difficult. All the staff are very caring and do their utmost to cater for my needs. I am finding difficulty in sleeping. I enjoy the food most of the time. It would be nice to have a resident who
had the same mental capacity as myself so that I can converse with.

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Review from T J (Husband of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is now a good management team at Parklands.
The residents seem a lot happier and take part in the activities, enjoying themselves singing and joining in with everything.
It's nice to know if you have a problem, in my case my wife, don't be afraid, speak to the home manager or nurse.
My wife
has been ill 17 years on her next birthday and I'm glad to say my sons and family know my wife is well looked after at Parklands.

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Review from H F (Daughter-in-law of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff really caring and understanding to everyone's needs, they are always smiling and seem to really enjoy the work they do for the elderly. The management are really easy to talk to and you don't feel that nothing is too much for them. I have seen a vast change in my Mother-in-law, she
is happy and always smiling and well looked after. Thank you to all at Parklands.

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Review from Sylvia R (Respite Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed himself and was well looked after. We hope that he can be in for respite next year for me to have more time off.


Thank you to all the staff at Parklands Care Centre.


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Review from Muriel B (Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since May 2016 and I have no complaints what so ever regarding treatment staff, can’t find anything fault. I’m happier here than I would be at home because I know I couldn’t cope at home and staff help me to continue to be as independent as possible.

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Review from Sian H (Granddaughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel really welcome here when visiting my Nan. I personally feel that she is looked after extremely well.
the staff are very friendly and are always busy, running about looking after the residents. Nothing is too much trouble.
Food always looks and smells lovely. I am really happy with the
service here.

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Review from John S (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother had been a resident at Parklands for approximately 18 months during 2015 - 2017. Throughout her stay, she was treated with respect, kindness and in a dignified manner. The staff soon became aware of her likes, dislikes etc and tailored her care to match her needs. Well done!


The building

fabric (rooms, common areas, toilets etc) are very well maintained, decorated and safe, together with the garden provided a comfortable environment for both residents and staff. Entertainment was varied and the staff worked hard. Food good. Whilst our mother's care was excellent, this was as a result of the dedication of the staff. It was very evident that more staff are required.

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Review from Donna H (Sister of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall service. The staff are amazing, very committed to service users care and are respectful and helpful.

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Review from P H (Aunt of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely professional and happy environment at Parklands. Staff are very welcoming and nothing seems to be too much trouble. I am very confident that my much-loved niece is being very well looked after.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Parklands Care Home is calculated as follows: ( (241 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 310 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Alison

Alison Durbidge

Job Title: Home Manager

Introducing Alison Durbidge
Home Manager at Parklands Care Home, Caerphilly


What does kindness mean to you?


“Kindness comes from the heart and it’s about being open and honest with Residents, relatives and members of the team.”


Alison has gained more than 25 years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at HC-One for a number of years before moving over to Parklands, Alison shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community into Parklands.


When asked what she enjoys most about her role, Alison said: “Spending time with Residents and listening to their views and any feedback they would like to share.”


Outside of work, Alison enjoys holidays abroad, speaking French and spending time with her family and friends.


If you would like to find out more information about Parklands Care Home, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.