Parklands Care Home

Newport Road, Bedwas, Caerphilly CF83 8AA
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9.8 74 Reviews
  • Parklands Care Home, Caerphilly
Parklands care home, located in the attractive area of Bedwas, near Caerphilly, supports older people to lead their best lives with personalised residential and nursing care.

Offering bright and homely living spaces on top of well equipped bedrooms, Parklands is a setting where residents can settle in quickly; with the peace of mind that they have the full support of the team.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones through their care journey. Whether it be the carefully designed menus from the catering team or the personalised activities programme coordinated by the wellbeing team, every aspect of life at the home has been curated to offer a happy and engaging lifestyle.

Priding itself on its family-orientated atmosphere, everyone is treated as family at Parklands with exceptional dedication from the team of warm and welcoming colleagues. The 'Parklands Family' is a special home with kindness at it's heart, where the little moments matter.

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Care Provided by Parklands Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Durbridge (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette

Parklands Care Home Reviews (74)

Total of 74, showing 61-74
9.8

Parklands Care Home has a Review Score of 9.8 (9.752) out of 10, based on 26 reviews in the last 2 years. Over all time Parklands Care Home has 74 reviews.

Overall Experience

  • 55
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Review from Ronald J (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this an excellent care home - pleasant staff and nice surroundings.

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Review from Rebecca J (Sister of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy we found Parklands! Couldn't wish for a better home for my sister - the staff are amazing, truly lovely people and the building/rooms are very pleasant and make for a really homely feel. Thank you Parklands!

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Review from Kelvin W (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. I find the staff very good and very helpful.

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Review from Jayne W (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my mother, we are very impressed with the standard of care and attention that mum has given. The staff are very accommodating and sympathetic to my mother's need. The cleanliness and comfort of the home is excellent. The activities provided for the residents is of a high standard enabling
the residents to socialise and become proactive. The hairdresser that attends the home on a weekly basis is excellent and the residents look forward to seeing her and having her hair done.

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Review from Nicola D (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved our mother from an excellent residential home, I don't think a nursing home would ever match up to the kindness, quality and care which we have now found here at Parklands Care Centre. The food is excellent, the whole establishment is clean without feeling sterile- a real home feeling.
Nothing is a problem for any of the friendly, professional staff looking after the residents. I can go home with the knowledge my mother is in a safe and comfortable environment.

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Review from Jean W (Wife of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband initially stayed at Parklands Care Centre for occasional weeks while I had some respite and was so pleased with the care he received that when the time came for him to be cared for permanently in a care home, there were no other care homes that I would have wanted him to go to. Because I
visit practically every day I can see how very caring and kind all the staff are. I am very pleased that every weekday afternoon there are activities in which the residents that are able can participate in order to keep them motivated. It's a joy to see the smiles on their faces when they join in the keep fit, quizzes, concerts and bingo etc and I am made welcome and able to join in as well. The home and the rooms are always clean and tidy. The food is absolutely fabulous even though my husband is on pureed food. It's always very tasty I can go home and have peace of mind that he is being looked after so well.

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Review from Paul R (Son of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands Care Centre is very homely, staff are amazing, so is management. Food is very good. Decor is really upmarket, I would highly recommend Parklands Care Centre as my dad staying is at Parklands and it ticks all the boxes for us as a family. Nothing is too much trouble for the staff. Very happy
with Parklands Care Centre.

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Review from Kay O (Resident) assisted by family/friend published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A different system should be put in place to prevent items of clothing going missing even though they are properly labelled, individual bags should be issued. The cleaning of individuals wheelchairs should be prioritised as the presence of old food etc could become a health and safety issue. Similarly,
lounge chairs should be regularly cleaned. Bathing and showering are not taking place on a regular basis and the excuse always seems to be that the carers are always too busy. This is not acceptable.

Reply from HC-One, Careline Team at Parklands Care Home

Thank you for taking the time to give us your valuable feedback. We are pleased that you would recommend the home to others and have given us positive feedback overall. In relation to the areas that are not working so well I’m pleased that we have already had the opportunity to meet to discuss these in detail and have agreed the improvements needed.


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Review from Wayne L (Son-in-law of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was a resident a few years ago and now it's my mother in law. The home has improved its standards even though it was good when my father in law was here. The staff are brilliant and the home is great.

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Review from Rosemari M (Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very good care home, in my opinion, you would not get better anywhere I am very happy here.

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Review from David W (Son of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father has only been here for a month the staff have been very good at making him feel comfortable and at ease. The standard of care is excellent and it is a comfort to know that he is being well cared for and well fed. As my father is blind he cannot participate in the activities on offer
but I have noticed other residents really get involved.

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Review from Thomas V (Son-in-law of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-father in law has been at 'Parklands Care Centre' for almost 6 years. My ex-wife and I have never had any problems the way he has been looked after and never any problems with carers. His room is always clean and tidy.

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Review from Eileen J (Sister of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management always polite and helpful.

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Review from Walter K (Son of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and compassionate, nothing is too much trouble. They spend time talking to the residents making sure all their needs are met even when they are short staffed. They arrange a good variety of activities and days out to make their days more interesting.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Parklands Care Home is calculated as follows: ( (241 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 310 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Alison

Alison Durbidge

Job Title: Home Manager

Introducing Alison Durbidge
Home Manager at Parklands Care Home, Caerphilly


What does kindness mean to you?


“Kindness comes from the heart and it’s about being open and honest with Residents, relatives and members of the team.”


Alison has gained more than 25 years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at HC-One for a number of years before moving over to Parklands, Alison shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community into Parklands.


When asked what she enjoys most about her role, Alison said: “Spending time with Residents and listening to their views and any feedback they would like to share.”


Outside of work, Alison enjoys holidays abroad, speaking French and spending time with her family and friends.


If you would like to find out more information about Parklands Care Home, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.