Pentwyn House Nursing Home

166 Marshfield Road, Marshfield, Cardiff CF3 2TU
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9.9 25 Reviews
  • Pentwyn House Nursing Home, Cardiff
Pentwyn House Nursing Home provides care and support to older people living in the Marshfield area of Cardiff. The home is established over two floors, and rooms are available as single, companion or en-suite.

Residents are encouraged to bring personal items to decorate their rooms have access to TV points, and communal lounges leading to south facing gardens. Whilst resident also have access to a well furnished dining room where they are encourage to eat for therapeutic reasons.

The home features a nurse call system, that is linked to all rooms, including bathrooms and toilets and is monitored regularly to ensure residents are supported at all times when they require assistance.

Pentwyn residents are encourage to benefit from a wide range of activities available at the home, both as individuals in a group, inside and outside the home.

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Care Provided by Pentwyn House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Pentwyn Care Ltd
  • Person in charge
  • Philippa Saunders (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Pentwyn House Nursing Home Reviews (25)

Total of 25, showing 1-20
9.9

Pentwyn House Nursing Home has a Review Score of 9.9 (9.873) out of 10, based on 18 reviews in the last 2 years. Over all time Pentwyn House Nursing Home has 25 reviews.

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Review from Paul Y (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day mum moved in, she received first class care and attention by all the members of staff. In the 5 weeks that she was being cared for, my sister and I were kept updated and involved in every decision. Our mother's death was handled with treat sensitivity and compassion. We could not have wished
for a better experience from a Care Home.

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Review from B C (Granddaughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentwyn House is a first-class nursing home which I would highly recommend! The level of care is outstanding where all the staff members and management treat all residents as if they are part of their own family. You will always have a very warm welcome from everyone and if there are any concerns you
have, your mind is always put to rest straight away. The food is of excellent quality with lots of choice. The whole nursing home is kept immaculate with clean bedding every single day. My Nan is always kept spotless. Activities and entertainment every day which are outstanding, especially the zoo day where all residents take part in holding the animals. Family pets are always welcome too. You will have no concerns at all leaving your loved ones here, it's excellent.

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Review from S W (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The thing that stands out is the level of care, love and dignity shown to my mum.
The staff seem happy and are always welcoming.
We have a high level of trust in the management and staff.

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Review from Linda R (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentwyn House Nursing Home is so much more than a care home, it's a home that cares, my father had been cared for at home previously. The family at Pentwyn took him into their care and became an extension of our family, they treated Dad with love and respect. this was evident from the top down 24/7.
He was stimulated, never patronised, I can not speak highly enough.

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Review from Andrew S (Son of Resident) published on 22 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Pentwyn House for a few months and has settled in well. The staff are caring and compassionate and always attentive to her needs. All the staff are welcoming and always smiling and this has a positive effect on all the residents. The Management Team have been so supportive
to us as a family in what has been a difficult time and continue to help us when we need it. The home is always spotless and welcoming.

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Review from Susan J (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Facing up to the fact that your dad has to go into a care home is one of the most awful things I have ever had to do but the staff at Pentwyn House have been absolutely amazing. His treatment is first class and he has settled in and loves it there, it has been such a relief to know he is being so well
taken care of and he even joins in some of the activities which Is something I never thought he would do. There isn't anything that is too much trouble for the staff. I would highly recommend.

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Review from Sarah W (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff - so lovely to my mum. The home is always clean, as are the residents. There is entertainment every day, and the residents are really happy. Management is very professional.
Staff go above and beyond to ensure all residents are included.

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Review from Tammy M (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, finally feel happy and content that Dad is cared for.

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Review from Tracey H (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad's been at Pentwyn, he seems happy and is regaining the weight he'd lost while in hospital. Dad seems to get on well with staff and most residents. it was terrible to have to make the choice to find a care home for Dad (he never wanted that) but we have been relieved with the way Pentwyn has
worked out so far.

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Review from Claire L (Sister of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very clean, staff are amazing, always laughing and dressing up, it's a very friendly home. if there was a problem I can go to them, they're easy to talk to I recommend this home to everyone, can't fault it, since my brother has been there I have found he's happy and that makes me happy.

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Review from I B (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the nursing home in April 2022 and has always said that she is happy and well cared for. She often says how nice the staff are and enjoys the food. She participates in lots of activities organised by the staff. She does mention it can be noisy at night but perhaps this is just the staff
clocking in on her. From my own perspective, I am very happy with the home and especially the staff who are so friendly. I would not want mum moved elsewhere.

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Review from S D (Daughter-in-law of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was given. All staff go above and beyond making my mother-in-law very welcome and helping to settle in. Management always kept us updated on how my mother-in-law was settling in.

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Review from C G (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Pentwyn for more than 2 years. The level of care she receives is outstanding. All of the staff are so friendly and accommodating with mum's needs. She is always treated with utmost respect and dignity. The communication from the home is excellent I am kept well informed
if there are any changes regarding mum. I am comfortable in the knowledge that mum is in safe hands.

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Review from Paul J (Son of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Pentwyn after a six-week stay in the hospital. As a family we were nervous but after one visit any fears were totally alleviated as the managers and team excelled in every facet of elderly care and family liaison. Caring, empathetic, professional and a total feeling of safety and comfort
was provided for my father. We as a family were greatly comforted by the staff of Pentwyn and we recommend Pentwyn to anyone.

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Review from M W (Niece of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie resides in Pentwyn House. I honestly could not wish for a better environment for her.
She is well looked after by everyone, a particular staff member and the team are exceptional at their jobs. I sleep at night knowing she is cared and loved for.
It is always spotless and never any rubbish
anywhere. A well-kept ship as my auntie used to say. Thanks to all staff.

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Review from Kieron C (Son of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Pentwyn House to anyone I know from our experience so far with our mother. The management and staff are excellent at their jobs and are very friendly, caring and professional in all they do. Any issues are dealt with straight away where possible. Mum appears happy most of the
time (her illness sometimes means she's not) and is always clean and her clothes and room are kept spotless as is the rest of the home. Activities are good and her overall care is excellent! 100% recommend it!

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Review from Chris S (Son of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the home for almost two years and has complex care needs. The level of care and attention she has received has been outstanding, with every member of the team exhibiting genuine concern and kindness towards her.
Mum is very comfortable there and our family are comforted
in knowing that she is being extremely well looked after.
The facility itself is well-maintained and offers a welcoming atmosphere. The variety of choice and quality of food seems very good.
Our family are extremely grateful for the outstanding care Mum has received at Pentwyn House. I highly recommend this facility to anyone seeking a caring and supportive environment for their loved ones.

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Review from B W (Granddaughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just before bonfire night the staff arranged a bonfire night for residents, families and staff, we attended to see our nan like always. On arrival they had already started which we understood as we were running late due to traffic.
All residents were kept in the warm by gathering in the conservatory
where family were able to also join, after the fire was lit and the fireworks were set off there were refreshments offered to all including sausages and burgers. We cannot fault the care from the staff and how much of an improvement there has been so a massive thank you to all. Each time we visit we have a brief handover on how our nan is so thank you also for keeping us all in the loop.

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Review from Jennifer R (Sister of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we are very happy with my brothers care at Pentwyn House Nursing Home. We have found a positive improvement in staff attitudes to family queries and phone conversations over last few months. Certain staff deserves our special thanks, thank you for the concern and kindness shown to my brother.

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Review from Steve M (Son of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentwyn House Nursing Home for my Mum. She is looked after so well as the staff are wonderful. My mum can get very anxious and the staff make sure she is reassured and happy.
I cannot put in words how grateful I am to all the staff at Pentwyn House. They care for my Mum with dignity, respect and love.
A
special mention goes to some of the staff for being so wonderful. Thank you so much.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Pentwyn House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Pentwyn House Nursing Home is calculated as follows: ( (188 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 212 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pentwyn House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Pentwyn House Nursing Home

What types of Care is Pentwyn House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pentwyn House Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Pentwyn House Nursing Home have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Pentwyn House Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pentwyn House Nursing Home to the centre of Cardiff?

6.1 mile(s) as the crow flies, distance by road may be significantly further.