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Leadon Court Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 15 reviews in the last 2 years. Over all time Leadon Court Care Centre has 29 reviews.
Review from Steve J (Son of Resident) published on 23 October 2024
Submitted via Website •
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Hi. Thank you for your lovely review, it's a real pleasure to care for Mum and Dad, they are such a loving and friendly couple who adore each other.
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Review from B H (Daughter of Resident) published on 25 September 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for review, I hope after our meeting that you feel you can contact me directly at any time, and we can discuss anything of concern, I am happy that there are lots of positives not just in your review but in our meeting.
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Review from Debbie R (Daughter of Resident) published on 1 August 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
It's a real pleasure to look after Mum, and sometimes Dad, the staff do their very best to look after our residents, from our housekeeping team keeping our residents' rooms clean and tidy, to the cooks preparing home-cooked meals, and the care staff looking after our residents with such dedication, and of course not forgetting our activities team keep our residents occupied and entertained. Thank you so much for the lovely review and we look forward to your visits to Leadon Court.
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Review from Lori R (Wife of Resident) published on 16 July 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for such a lovely review, the team work hard to achieve a caring and homely place to live, it is a privilege to look after your husband, and we all look forward to your visits.
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Review from Louise S (Daughter of Resident) published on 24 May 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for you very kind words, we really appreciate the positive feedback, the staff work hard to achieve the best outcomes for our residents, I will be sure to pass on your appreciation to all the staff
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Review from Jill N (Daughter of Resident) published on 30 January 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for your kind review; it's a real achievement to get such a positive review, and the staff are very committed to maintaining our resident's well-being.
Thank you.
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Review from Laszlo L (Son of Resident) published on 25 January 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for your lovely review, the staff work hard, and to receive reviews like this one, is truly heartwarming and very much appreciated. Thank you form all the staff at Leadon Court.
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Review from K R (Daughter of Resident) published on 18 January 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you so much for your review, it's always a pleasure to see your dad arrive here at Leadon Court, with his smile and gentleness, we are so lucky to be able to provide a day service here at Leadon Court.
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Review from Sharon M (Daughter of Resident) published on 16 January 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for your review; it's such a pleasure to be in a position to look after Mum, and we always look forward to your visits here. You are very supportive not just to Mum but to everyone here at Leadon Court; your support is very much appreciated.
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Review from Marian R (Wife of Resident) published on 10 January 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you so much for your very positive review, the team at Leadon Court work hard to ensure our residents are well cared for. Welcoming families is always a pleasure and an integral part of the Leadon Court community.
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Review from P J (Husband of Resident) published on 5 January 2024
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for your very positive email, its our pleasure taking care of your wife, and we all look forward in you visiting, you have become a part of the Leadon family.
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Review from Susan D (Daughter of Resident) published on 28 December 2023
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for your kind review, the team strive to offer activities to our residents to ensure that their mental well-being is catered for, the care team are committed and hard-working making sure our residents are well cared for.
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Review from Kevin M (Brother of Resident) published on 28 December 2023
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you for your review, it's a real pleasure looking after our residents to ensure they remain happy and well cared for.
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Review from Stephen R (Brother of Resident) published on 28 December 2023
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you so much for your positive review, the team work hard to ensure our residents are happy and safe.
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Review from L J (Daughter of Resident) published on 7 December 2023
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Reply from Jane Tutton, Home Manager at Leadon Court Care Centre
Thank you so much for the lovely review, we are extremely privileged to be given the opportunity to care for a lovely lady.
Kind regards
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Review from Paul R (Brother of Resident) published on 5 January 2023
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Reply from Emma Evans, Home Manager at Leadon Court Care Centre
Thank you for your kind words and positive feedback. The staff work extremely hard to provide person centred care to all our residents ensuring they are happy and well looked after at all times.
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Review from Shan R (Wife of Resident) published on 29 December 2022
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Reply from Emma Evans, Home Manager at Leadon Court Care Centre
It was a privilege for the staff at Leadon Court to be a part of your special day it was lovely to see your loved one happy and enjoying your time together. We all work very hard at Leadon Court to provide good standards of care to ensure all our residents are happy.
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Review from Tracey P (Daughter of Resident) published on 28 December 2022
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Reply from Emma Evans, Home Manager at Leadon Court Care Centre
It's so lovely to hear all the kind words regarding the care we are providing to your loved ones at Leadon Court. It shows all our hard work pays off, the staff at Leadon Court work incredibly hard to ensure all our residents are loved and happy.
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Review from Jan E (Daughter of Resident) published on 28 December 2022
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Reply from Emma Evans, Home Manager at Leadon Court Care Centre
Thank you for your kind words we are pleased to hear you had a positive experience and a smooth move into Leadon Court.
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Review from Keith J (Son of Resident) published on 28 December 2022
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Reply from Emma Evans, Home Manager at Leadon Court Care Centre
Thank you for your kind review, we at Leadon Court are very proud of the job we do and together we ensure the residents are cared for and happy.
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The Review Score of 9.8 (9.833) out of 10 for Leadon Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Leadon Court Care Centre is calculated as follows: ( (159 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 180 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Leadon Court Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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