Thomas Gabrielle Nursing Home Reviews (3)
Thomas Gabrielle Nursing Home has a Review Score of 8.3 (8.262) out of 10, based on 2 reviews in the last 2 years. Over all time Thomas Gabrielle Nursing Home has 3 reviews.
Review from Huw B (Son of Resident) published on 2 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nanette Virgo, Manager at Thomas Gabrielle Nursing Home
Thank you for your wonderful feedback, your comments are gratefully received and very much appreciated by us all at the nursing home, it was our pleasure to care for your loved one and all of your family. Thank you from all the staff at Thomas Gabrielle Nursing Home.
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Treated with Dignity
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Value for Money
Review from M S (Son of Resident) published on 20 October 2023
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Overall Experience
5.0 out of 5
The Manager and Deputy were understanding and helpful.
Our decision proved correct. Dad's end-of-life care was managed and conducted with the utmost respect and integrity. The reality of the circumstances was expressed to us with sensitivity and prepared us for the inevitable.
Dad's final weeks provided him with the care, respect and dignity we wanted.
It was never easy, but in such circumstances, I and my family will remain forever grateful to the managers and staff at Thomas Gabrielle for the care and kindness shown to us.
Reply from Nanette Virgo, Manager at Thomas Gabrielle Nursing Home
Thank you for your wonderful feedback, your comments are gratefully received and very much appreciated by us all at the nursing home, it was our pleasure to care for your loved one and all of your family. Thank you from all the staff at Thomas Gabrielle Nursing Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline G (Daughter of Resident) published on 9 January 2020
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.3 (8.262) out of 10 for Thomas Gabrielle Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Thomas Gabrielle Nursing Home is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.262 Points relating to the number of positive Reviews for Thomas Gabrielle Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 2 Positive Reviews ÷ 14.6 = 0.137
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.